Vishal Singh

Technician: No ant found HP: Ant damage confirmed 🤡 4 different reasons, still no proof. @HPIndia @HPSupport Case ID: 5158293594 #ConsumerRights @jagograhakjago @HPIndia @HP @HPSupport @nch1915 @consaff

I am a law student and due to the unresolved battery issue, my studies are getting affected. It has been 16 days and the battery (under warranty) is still not replaced. This delay is unacceptable. Case ID: 5158293594 @HPIndia @HPSupport @nch1915 @consaff @jagograhakjago

@HPIndia @HPSupport @jagograhakjago @nch1915 @consaff

@HPSupport @HPIndia @jagograhakjago @nch1915 @HPIndia @HPSupport Final resolution without providing any technical evidence is unacceptable. You are making a serious claim of “ant infestation” without a conclusive inspection report or proof. Mere statements cannot override consumer rights. I will proceed with legal action.

@sing44919 @HPIndia @jagograhakjago @nch1915 @sing44919 The CRT team has offered a discounted quotation for the repair, and this remains the final resolution from our end. Please let us know if you’d like help proceeding with the repair. 2/

@HPSupport @HPIndia @jagograhakjago @nch1915 @HPIndia @HPSupport You are repeating “ant infestation” without any conclusive technical report or evidence. Your own technician confirmed no ant presence during inspection. Kindly share the detailed inspection report and proof. Mere statements are not evidence.@jagograhakjago

@sing44919 @HPIndia @jagograhakjago @nch1915 @sing44919 We understand your concern. As per the engineer’s findings, the speaker issue was caused by ant infestation, which is not covered under standard warranty. This was reviewed by the Level 2 team, and the warranty replacement was declined. 1/

@HPIndia Closing case without resolution is unacceptable. No technical evidence provided. Legal action will follow. Case ID: 5158293594 @nch1915 @jagograhakjago @HPSupport @consumerforum_

Speaker warranty denied without any conclusive technical evidence. Reasons changed multiple times, yet no proof provided. Your technician confirmed no ant damage. Why is the speaker not replaced under warranty? 5158293594 @HPIndia @HPSupport @nch1915 @consaff @jagograhakjago

@HPSupport Your case manager is giving only standard replies and denying warranty on assumptions. I have video proof where your technician confirmed no ant damage. Still no technical evidence shared. Please respond properly or I will proceed to consumer court. @HPIndia @HPSupport @nch1915

@sing44919 Greetings ! The case manager has shared the resolution with you and the tech visit also took place to verify the issue. In case you have any other queries on this, please reach out to the case manager via E-Mail or share with us in DM we can take it forward. Regards, Samson_HP twitter.com/messages/compo…

16 days and still unresolved. You have given 4 different reasons so far, with no technical proof. Even the battery (under warranty) has not been replaced. This amounts to unnecessary delay and harassment. Case ID: 5158293594
@HPIndia @HPSupport @nch1915 @consaff @jagograhakjago

@HPSupport This is a generic reply. My concerns remain unanswered. No technical evidence provided and battery (under warranty) still not replaced. Case ID: 5158293594 @HPIndia @HPSupport @nch1915 @consaff

First 20% discount, now 35% discount — but still no technical evidence provided to prove the cause. Why is the diagnosis changing repeatedly without proof? Case ID: 5158293594
@HPIndia @HPSupport @nch1915 @consaff @jagograhakjago

@HPSupport Kindly provide a clear timeline and technical evidence. Repeated standard replies without resolution are not acceptable. Case ID: 5158293594 @nch1915

@sing44919 Greetings! We have shared your concerns with the case manager handling your case and are currently awaiting an update from the team. Rest assured, we will continue to follow up and keep you informed until this is resolved. Regards, Samson_HP twitter.com/messages/compo…

Is HP above consumer laws? Despite sharing all evidence, my case remains unresolved and I am being ignored. This is causing unnecessary harassment. Case ID: 5158293594. @HPIndia @HPSupport @nch1915 @consaff @jagograhakjago

@HPSupport @HP @HPIndia @nch1915 @jagograhakjago @consaff

Complaint already registered with National Consumer Helpline (NCH), still no resolution. Despite sharing all evidence, only standard replies are being given. Case ID: 5158293594. @HPIndia @HPSupport @nch1915 @consaff

Since 15th April, only standard replies with no technical evidence. Even the battery (under warranty) is not being replaced. This delay is unacceptable. Case ID: 5158293594. @HPIndia @HPSupport @consaff @nch1915

@HPIndia @HPSupport @HP You are repeating ‘ant damage’ without providing any conclusive technical or photographic evidence. Earlier communications mention different causes. share the detailed inspection report and proof of infestation. Otherwise, I will proceed with formal consumer complaint.@HPIndia

Now final reason given as ‘ant damage’, but still no conclusive technical evidence provided. Earlier reasons were different. Why is the cause changing repeatedly? @HPIndia @HPSupport @HP

Sharing email excerpts showing contradictory reasons: ‘ant damage’, ‘unintentional damage’, and ‘not a known issue’. No consistent technical evidence provided, yet warranty denied. @HPIndia @HPSupport @HP @consaff @consumerforum_ @nch1915 @jagograhakjago