Scottish Legal Complaints Commission

Have you been offered mediation to help resolve your complaint? It’s a private process where you and the other party work with an independent third party to find a solution. Find out more on our website (link in comments). #EarlyResolution #Legal #Complaints

Are your Terms of Business as clear as they could be? Well-structured, easy-to-read Terms of Business letters can build trust, manage expectations, and help reduce the risk of complaints. Have a look at our practical tips below. #TopTips #ClientCare #LegalProfession

Did you miss our podcast on the Regulation of Legal Services (Scotland) Act 2025? In our latest episode, we explore what the Act could mean for complaints handling and regulation. Here’s a snapshot from the episode, or check out the full episode below. #ReimagineRegulation

Our enquiry phones will be closed from Friday 3 April and will reopen at 9am on Tuesday 7 April for the Easter weekend. #EasterWeekend #OfficeClosed

We are delighted to welcome Ged Bell to our board. He brings a wealth of experience leading digital change across Scotland’s public sector. His knowledge and insight will be a real asset to our organisation. For further information, have a look at our press release in below.

Our latest quarterly statistics (October–December 2025) provide an in-depth look at our activity and impact. For a full breakdown and detailed figures, visit our website via the link below. #QuarterlyStatistics #Transparency #LegalSector #PublicService

We’ve published our final report on the Law Society of Scotland’s complaint investigation timescales. To find out more, take a look at our press release – the link is in the comments below. #Report #Timescales

Huge congratulations to our staff, Emma and Sarah, who took part in the Kilomathon over the weekend in support of our staff charity! They’ve raised an amazing £700 for @scottishautism! Check out the link in the comments below. #StaffCharity #ScottishAutism

We have laid our budget before Parliament. For further information, visit our website – the link is in the comments below. #Budget

Do you want to find out more about what we have been up to over the last few months and our plans for the future? Check out the video blog by @StevensonLaw below. #VideoBlog #Legal

Want to understand the latest changes in legal regulation in Scotland? Our new webpage explains the 2025 Act and what it means for you. Find out more by visiting the link in the comments below. #ReimagineRegulation #LegalUpdates #ScotsLaw