Smarterasp

So we have decided to auto reply to those tickets so our staff can focus on the ones that aren’t fix yet. If your problem is not resolve, please reply with problem details so our staff can work on it for you. Thank you. 2/2

We've noticed that most tickets have already fixed and if we manually check every ticket, I am afraid we will never get to those who still have issues. 1/2

Kindly if your issue hasnt been solved, create a NEW ticket now or reply to the autorespond mail that we have sent to you.

Unstable MySQL status update: All unstable MySQL databases are restored successfully.

Also, we notice that small percentage of customer's files are unrecoverable able due to damage.We suggest your re-upload those corrupted files manually using FTP to avoid long wait in our Helpdesk.

4th Day Status Update: All affected SQL servers are fully recovered.We've 2 MySQL server with unstable OS is still waiting to be migrated today.

Status Update: We found that a few Mysql servers are unstable. We are migrating them over to new setup. It will be completed today. Also, we notice that some files cannot be decrypted for some customers. We are looking into the problem and should be resolved shortly.

@RamiRG4 Our Tech team is working to have the last bunch up an working. Kindly be patient. Thanks in advance

@smarterasp can you please update us, some websites and email still not working Tickets opened

@a23372 Resend the ticket kindly

Users who are still having problems, please submit an helpdesk ticket. Please do not email us or send your request here. It will be very hard for us to help you.

@crododo @OmarAlnayme @Play_BrainerZ @javihert @crododo SHAME ON YOU

@franklin_dl Write us a ticket or send us a mail. Thank you

WebKnight Application Firewall Alert on some of my sites. Help me Please @smarterasp

@havana7 Patience is all we required from you. Write a ticket or send us an email.

@brandi926 Check our latest tweets

We aim to get everything back to normal within 72 hours from the time the incident occurred. We will grow stronger and safer out of this incident. I am sending a big a "thank you" from the bottom of my heart to all those who stood by us in the darkest hours.

We deeply apologize for this incident. Fortunately, our team was able to recover 90-95% of all affected account within 48 hours.

What to expect in coming 2 weeks: We will setup a new, better and much more secure hosting environment to move everyone to it. You might experience 1-5 minutes of downtime during the migration process. But don't worry, we will send out emails & announcements before this occurs.

Our Control Panel and FTP and Emails services are back to normal. Please stay tuned for Further updates. Our Livechat, Helpdesk service will resume shortly.

Status Update:All decryption has been completed and most account returned back to normal.There are still few servers with unstable OS and it goes up and down frequently.These machines are now being reinstalled with new OS. Once this is done, we will be completely back to normal.

Status update: 98% of affected accounts has been fixed. Email is at 80%. However, there are few servers that's having bigger issues with decryptions. For some reason, it's not decrypting as fast as the rest of the 98%. More investigation is being done as we speak.