SmartHalo

@jacouzi @smarthalobike Bonjour Jacques, Nous sommes désolés que vous ayez un problème avec votre SmartHalo. Si vous nous avez contacté à support@smarthalo.bike, notre équipe va vous aider pour un remplacement. Avec le lancement récent nous avons reçu beaucoup de messages, nous nous excusons du délais.

@ALeaseHolder18 Hi! The Kickstarter orders for the UK have arrived at the warehouse and are being processed this week to be handed to local postal services soon. Thank you

@smarthalo Hi Guys, backed on Kickstarter, based in the UK and told delivery at end of June. Lots of comments on the Kickstarter page over the last number of days and no responses? Can you please post an update to keep everyone informed

@MattCaron25 Hi Matt, Contact us at support@smarthalo.bike and our support team will sort you out. Thank you!

@smarthalo How do we proceed with a replacement?

My review of the SmartHalo2 (SH2) @smarthalo. Overall, I am disappointed with this product and I am hoping to return this product for a full refund. Here’s why:

@kylekwiedacz Hi Kyle, We're sorry you're having an issue with your SmartHalo. Our support team has received a lot of messages recently with the first delivery so we apologize for the delay. Rest assured, we're getting to all of them. In the meantime, this can help: help.smarthalo.bike/hc/en-us/artic…

@smarthalo would love to get to use my smart halo that I’ve waited for 2 years for, but now can’t get it off the anti-theft mount. Guess it’s theft-proof, but also user proof! Tried emailing you and no response still!

@MattCaron25 (3/3)Sorry for the support delays, it's been hectic, but we hired more staff for faster answers. We're listening to all backers comments and are working on improvements that we hope to release soon. We'll keep releasing fixes and new features that will keep improving the device!

Customer Service. I understand the rollout has started, but it has been weeks since I identified some of these problems and the responses are very disappointing. I know that I am not the only one experiencing similar issues and concerns

@MattCaron25 (2/3)3. Yes, we're gonna change this behaviour soon as we realize it's not working for some people. Regarding the HW issues, it seems like you have a manufacturing defect. We'll get your unit replaced if it's the case. Unfortunately, first runs tend to have a higher defect %.

3. Automatically stops after 1 minute of not riding. I ride in the GTA and some street lights are longer than 1 minute. Stopping the ride then restarting the ride after waiting 1 minute is not a user-friendly feature and no cyclist would have recommended this as a feature.

@MattCaron25 (1/3)Hey Matt, sorry for the issues+thx for the feedback. We're hoping to release firmware updates to fix many of the points you raise. 1+2. A few users are reporting this; it's a bug we're hoping to fix soon. Definitely not expected behaviour and we understand the frustration.

1. The SH2 randomly turns off. While riding, the screen goes blank, turns off and then turns back on. The SH2 reads “Bye” followed by “Let’s Ride” every time this happens. On a relatively short ride, 40km, my ride was split into 10-15 different segments due to this issue.

@michelnobre Hi, we're sorry about the delay. Please contact us at support@smarthalo.bike and our support team will sort you out. Thank you

@smarthalo after 2 years waiting for my SH2 I think is time to request my refund and cancel my order. What do I need to do?

@geometryinart Hi, we're sorry you're having an issue with your SmartHalo. Contact us at support@smarthalo.bike and our support team will sort you out.

@smarthalo we used our smarthalo 2 for less than a month but now it's not connecting anymore. The app kept saying it's connecting but no connection can be made. This is pretty frustrating. We have an unused one too. Can we send these back and get refunded?

@spindriftpages Hi David, Thanks for the feedback; we're looking into it! In the meantime, you can try this: help.smarthalo.bike/hc/en-us/artic…

@Elpiojo83 Hi David, SmartHalo 2 is designed to be waterproof so this could be a manufacturing defect. Could you send us an email at support@smarthalo.bike with a couple of pictures and our support team will make it right. We’re sorry for the inconvenience. Thank you!

@smarthalo I got my SmartHalo2 a few days ago and guess what it was raining and the SmartHalo is broken now. It seems to be leaky, because you can see the liquid inside. That really sucks. I hope it is just a production issue with my unit, how do I get a compensation.

@geometryinart Hi GeometryinArt, SmartHalo 2 is linked to a user account. We recommend that you “Forget your unit” before lending it to someone else. Here’s how: help.smarthalo.bike/hc/en-us/artic…

@smarthalo Is it possible to connect multiple phones to a single bike? Our bikes are shared within the family.

@As4l4mon Hi Anne-So, we're really sorry for the wait to deliver your order. As mentioned in the blog update, we're working on creating a more accurate timeline for our pre-orders, but we're waiting to confirm some information from our production partners. It's coming. Thank you!

@smarthalo Considering that my order was placed in November 2020 the least you can do is look up at my order and give me a precise answer... so no a link to your TLTR is not acceptable

@smarthalo Hi Guys, wondering when at last I will receive my smart halo ? any update?

@eijkhoudt @WestSEABikeDad @DougieFairbanks @cpwooduk Hi Roger, the beta testers are hard at work testing all the GPX scenarios so we can release the feature to all within the next 2 weeks. Thank you!

@Jedediah04 @Ian__Mason Hey Ian, We’re looking into this, as a lot of people are asking for it. In the meantime, there’s a few things you can do, which we gathered in our help center article: help.smarthalo.bike/hc/en-us/artic… Hope this helps.

@smarthalo Hej guys. Enjoying playing with my new device, but i have a quick question. I keep my bike in my apartment, so it's seemingly always in range of my phone. Is there a way of disconnecting / turning off?

@pifotografie Hi Hendrik, We apologize for this, it seems to be a manufacturing defect, as SmartHalo 2 is designed to withstand rain. Write to us at support@smarthalo.bike and we'll make it right. Thank you.

@caet_so Bonjour Caet, nous sommes désolés que vous rencontriez un problème avec votre SmartHalo 2. Nous vous encourageons à contacter notre service client à support@smarthalo.bike, pour qu'ils puissent diagnostiquer le problème et vous aider à améliorer votre expérience. Merci!

@notsom Hi Andrew, We have just published a new production and delivery update on our blog, you can find more information here: smarthalo.bike/blog/the-first… Thank you!

@BobbieQuC Bonjour Bobbie, Il reste encore des commandes Kickstarter a envoyer cette semaine. Vous recevrez un numéro de suivi par courriel lorsque votre commande sera expédiée au courant des prochains jours. Merci

@smarthalo Toujours pas de nouvelles!

@smarthalo coudonc .. le bateau as tu coulé! Que se passe t’il avec les livraisons prévues pour halo 2?