Sunil Mishra

@Airtel_Presence pls read all the tweets above to know how painful it has been to cancel broadband service. I shall wait for a clear resolution on cancellation as well a corrected bill amount with charges until 9th April when I first reached out

@airtelindia in over 2 weeks and after multiple attempts, have been unsuccessful in getting your customer service to register service request to discontinue my DSL service. Why do you make it so difficult to discontinue the service? @Airtel_Presence #AirtelDoesNotCare

And here is chat script with 3rd agent Subodh today and he provided steps to cancel via Airtel App but there are no such options available on the App Part 2 agent Subodh

And here is chat script with 3rd agent Subodh today and he provided steps to cancel via Airtel App but there are no such options available on the App Part 1 agent Subodh

Here is chatscript from anther chat with Agent Prince. Again, the chat stopped abruptly and restarted when I had already explained the situation and requested him to register the service cancellation request with no delay

Here is part 2 of chat with one of the agents Akash and the chat session abruptly ended. The chat send button stopped functioning and this happens very regularly whenever an agent has no other excuse to give

Here is part 1 of chat with one of the agents Akash

Here is part 1 of chat with one of the agents Akash

Interestingly one of your agents suggested to follow steps to register the cancellation request via Airtel App. However, there is no such options available on the App.

Here are my past chat sessions starting 9th April where I requested to discontinue the broadband service. However, the agents didn’t provide a resolution and chat sessions were abruptly closed and ticket market resolved

@Airtel_Presence your agents are giving reasons to not disconnect and if u persist, the chat session becomes non responsive. Later the chats are closed and issue is marked resolved without giving a resolution

@Airtel_Presence I am yet to get a resolution for this. I have received a bill for entire month and the connection is still active. Have tried reaching customer service multiple times including 3-4 chat sessions either your agents but haven’t got a resolution

@Airtel_Presence @Airtel_Presence I am yet to get a resolution for this. I have received a bill for entire month and the connection is still active

@Airtel_Presence do not provide incorrect updates. There is no private message or any outreach so far from your side. I have also tried via virtual chats and the sessions were abruptly disconnected and later marked as resolved due to inactivity

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@amrishrau Also, very rarely someone will have an accurate and successful business idea on Day One. Entrepreneur must be open to improvise or even pivot as per changing dynamics and customer response to the product/service.

Just got off a call with a friend who has been bit by the entrepreneurship bug. He had the usual question - Is this the right time to Startup? My thoughts back to him: - India is in its golden years. Economy is doing well. GDP is growing at healthy pace, Per capita income is rising and more women in the workforce. You want to build in times when the economy doesn't weigh your business idea or market down. - The safety net is all around you. Indian formal job market is strong. International companies and local business houses are investing in digital and if things don't work out, jobs are plenty! - India focussed VCs are flush with funds and are still searching for that amazing founder with big dreams. So, for the early stage founders the winter isn't coming soon - The golden 20-30 years for wealth generation is here. Jab Laxmi tilak lagane aati hai, tab ghar pe chup ke nahi rehna. China just went thru their 20 years of boom in enterprenuership. India's time is now. - While there are great engineers out there, startups are built by entrepreneurs. If you have the domain expertise, business sense, you still have an unfair advantage over those who are new to the sector. Tech & engg will be added advantage - There are at least 5 startup founders (with now more than 250Mn valuation) who I know, just needed to get their first USD 300K to resign and get started. They didn't have the best answer to the problem, they just needed someone to extend the hand of support to make the jump. Today the market is full of supporters. - Don't forget the basics: be loans light, your family needs to back you and have friends who have your back. The support infra needs to be perfect before you startup. Finally, Itna mat sooch. sooch gehri ho jaaye toh buland faisle kamzor ho jaate hai

@amrishrau @amrishrau to your second point, anyone who is venturing shouldn’t be thinking of a Plan B (going back to job). Person must ensure that s/he has planned the financials including seed capital to stay put for at least 3 years! Family support and financial planning is critical.

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