Steph

@ANZ_AU The card solutions team member I spoke to yesterday told me in no uncertain terms that my annual fee would not be refunded, only that my future annual fee could be partially waived if I give up next years flight.

@smyl 1/2: Hi Steph, we are sorry to hear this, we can advise that with the ANZ Travel Adventures card we are offering a partial refund for your annual fee due to some restrictions with flying and Covid19 where you are unable to take advantage of your complimentary flight...

@ANZ_AU very disappointed with your customer service on the ANZ travel rewards card. Banning complimentary flight redemptions to the only place I need to go (Brisbane) and offering no refund on the annual fee.