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@sasyrae Hi Cheraé, thanks so much for reaching out and I'm so sorry to hear about this! It looks like our customer experience team reached out to you about a week ago however, they've just informed me that they will get back to you with an update on your order shortly!

@snowehome my items show as delivered but I have not received them. There is no answer at Customer Service - how can I get help without waiting weeks?

@RealChipotleSam Thanks so much for bringing this to our attention! This is definitely rare feedback for our pillows and I'm so sorry to hear about this. Would you mind DM'ing us your order number and/or email address? Our Customer Experience Team will contact you shortly to make this right!

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