Sonic Internet

👋 Hey there! Our social support team is available Monday–Friday, 8am–5pm PT. If you’re reaching out outside those hours, we’ve still got you covered. 🛠️ Tech Support: (855) 394-0100, 7 days a week | 6am–10pm PT 💳 Billing: (888) 766-4233, Mon–Fri | 6am–5pm PT, Sat | 8am–5 pm PT 📞 Sales: (855) 757-6111, Mon–Fri | 6am–9pm PT & Sat–Sun | 6am–7pm PT 👇 For more help, visit: 🔗 sonic.com/support We’ll be back in the feed soon 💙

We hear you, fiber build conditions can vary block by block. In some areas, the existing infrastructure makes expansion more complex, which can impact how and when we’re able to build, even if fiber is nearby. If you’d like to DM us with your full address, we’d be happy to look into your specific situation further.

@sonic I hit it regularly. I'm in this area surrounded by fiber. A @RafaelMandelman representative I spoke to: > I spoke to staff at Sonic - for them, this is more of a cost issue. It takes a lot of funding to dig up existing infrastructure and to install fiber that connects to homes

I’m about to join a very very important call and this happens

@skyweir That is so incredibly kind of you! Hearing your support really fuels the work we’re doing to bring faster fiber to more neighborhoods. We’re glad to have you in our corner.

@sonic Wishing you guys nothing but the best because you are the best.

2026 is a milestone year for us. We are now a national provider! After nearly 30 years of building and serving exclusively in California, we have now lit service in another state. For years, our goal has been to bring America’s best internet to everyone, and this is another massive step toward that mission. Thank you so much to every member of our community who believed in us, told a friend about us, took a risk using us when we were a brand-new provider, and stuck with us since the early days. We’re still growing our network in California, but we’re excited to start sharing better internet with more people across the country. Artwork: "Eye (Dallas)" created by @tonytasset

@jakedecker That truly makes our day! While bringing fiber to new neighborhoods involves a lot of behind-the-scenes work, it’s long-term members like you who make the whole process worth it. We’re working hard to keep that streak of great service going!

@sonic That sounds like one heck of a challenge but very cool. Glad to have been a customer with you all for so long. I can't even count on one hand the number of times I've had any issues with your service.

Ah we see. Our current expansion strategy does focus on aerial infrastructure. Neighborhoods with underground utilities require extensive trenching, permitting, and coordination with multiple agencies. These efforts often result in detours, street closures, and increased traffic, which typically affect the community. While we don’t have current expansion plans for your area, we will definitely reach out if that changes in the future!

@sonic Thanks! Yeah, I did that long ago, but we're one of the few neighborhoods on the island with underground utilities. 100 feet across the street from your service area.

Thanks @jakdecker, that’s great to hear! Planning our next move is a bit of a puzzle, involving evaluating local infrastructure, assessing construction feasibility, and identifying where we can make the most meaningful/tangible impact for the community with faster, more reliable service. Keep an eye on your DMs for a surprise thank-you from us!

@sonic Big fan here. Super curious on how you make/evaluate where to go next?

@stanfordbb Hey TK, we love Alameda! If you haven’t already, you can drop your address into sonic.com/check and complete the interest form with your contact information. That way, we can update you directly if we're headed to your corner.🙂🙂

@sonic Please grow to my little corner of Alameda.

We hear you. Dealing with outdated, leaky infrastructure can be frustrating. We offer service in parts of Corona Heights in SF, but all of our builds are unique, and service availability can vary block to block. If you haven’t already, you can enter your address at sonic.com/check, then fill out the form that follows with your contact details to stay up to date on any changes for your address. Hopefully, we can reach your area in the future!

@akashpavan All our lines are in leaky utility boxes in Corona heights so as soon as winter/rain starts there are gonna be 10 outages. I can't get @sonic to put in fiber so no foreseeable fix/competition. So weird to be dealing with this in the "tech capital" of the USA.

@PorscheFanatic Love to hear it, welcome to Sonic, Noah! We’re thrilled you’re enjoying the speed and that Najib delivered a clean install with great service. Thanks for sharing your experience!

Just got @sonic Internet and cannot believe the speeds over Wifi. Plus Najib the service guy showed up on time, did it quickly and had a super clean install.

Sorry you’re dealing with this. Sonic’s fiber lines aren’t connected to, routed through, or dependent on any other provider’s lines. Our networks are completely separate, and our team on-site was working only on our own equipment. Since the disruption is happening on your Xfinity service, it may help to reach out to them so they can take a closer look on their end. If you ever have further questions about Sonic’s work in the area, just shoot us a DM!

Some things are still a work in progress... at least your internet isn't.

Really sorry to hear about the disruption — being without service for days is incredibly frustrating. We checked in with our team that was working in the area, and they confirmed that our work didn’t impact any other service providers. Our crew was only working on our own equipment, and we never touch other providers’ lines. If you or your neighbors ever have questions about what we’re working on, we’re more than happy to walk you through it. Thanks for reaching out!

We hear you! We’re actively expanding our fiber network and hope to reach your street as soon as possible. If you’d like to DM us with your full address, we’d be happy to look into your specific situation. Thanks for your patience while we work to bring faster, more reliable internet to more neighborhoods.

@sonic So wire up my street already!

Okay, today was try #2 with @quantumfiber / @ATT to get my internet fixed. After standing me up last week, I made an 8-11am service reservation. Now 10:30am I had to call them to check on ETA. Now it's 1-2pm. Absolutely impossible to work with. Do not use Quantum Fiber

@deadlycognizant Thanks for the shoutout, we appreciate it! We’re continuing to expand our fiber network in California and Dallas, and hope to serve their neighborhood in the future!

@awstar11 @quantumfiber @ATT Too bad @sonic isn't in your neighborhood.

Hiii! 😄 We've been busy and wouldn't have it any other way! We're expanding our fully owned and operated fiber network in CA, and most recently in Dallas, and refusing to offload customer service to AI; people want help from people, not robots. We love what we do, and our techs, engineers, and support team are pumped to work on your behalf.

We hear how frustrating that is, especially when you’re trying to work from home. That’s not the experience you should be having. Thanks for sending the DM. We’ll review it and follow up with you as quickly as possible to work on a resolution. We know how critical a stable connection is for WFH, and we’re on it.

@sonic dm sent this is ridiculous, you guys can’t fix this issue all weekend long and all day today how do I WFH?

We hear you, that’s not the experience you should be having. If you’re seeing slow speeds, especially on weekends, that’s something we absolutely want to investigate. The challenge right now is that we’re not able to DM you to gather more information, and without your service details, we can’t locate the account to work toward a resolution. If you’re willing, please send us a DM with your service address. We genuinely want to get to the bottom of it and make this right. Our support team is also available 7 days a week, 6 am to 10 pm PT, and ready to help. You can reach us by phone at (855) 394-0100, by SMS text at (833) 836-0300, or via live chat on our website for real-time assistance.

@sonic you seeing the pattern every weekend.!!!!

That definitely doesn’t look right, and it’s not the experience we aim to deliver. A speed test that low usually indicates something specific is going on (Wi-Fi interference, device limitations, router placement, etc.). If you’re open to it, send us a DM with your service address, and we’ll locate your Sonic account and take a closer look. We’re here to make it right, not dodge the conversation.

@sonic is consistently horrible. What’s better out there?

We love hearing that fiber feels like a life upgrade. Fast, reliable internet really does change the day-to-day. Whether it’s working from home, streaming, gaming, or just having everything run smoothly without thinking about it. That consistency is what we aim for. We appreciate you being a valued Sonic member and sharing the love!

@dioscuri First upgrade to life is optical fiber internet Speedy access to the internet is @sonic at approximately $1,000/year is a huge upgrade in speed AND reliability

What’s the single best purchase under £1000 that actually improved your daily life? Not ‘invest it’ answers, purely materialism.

Thanks for letting us know, Marvin. We appreciate you giving us a try. We’re glad to hear our team was able to reach out and support you, even if things didn’t ultimately work out this time. That means a lot. If you ever decide to give us another shot down the road, we’d be happy to welcome you back. If anything else comes up, please don’t hesitate to reach out.

@sonic Thanks. I did have someone reach out to me. I cancelled the service. No need to schedule a technician visit within the next couple days. Good customer service at least.

@sonic 3 days into getting my fiber internet installed and the service has been down all day now. 🤦🏻‍♂️ not a good first impression! I’m glad I didn’t canceled my other provider and was just able to switch. Thank you but no thank you.