Rob McLeod

Fueling customer engagement with always-on insights. Learn how businesses are decreasing acquisition costs, maximizing customer retention, and driving revenue growth by activating data across the entire organization. pe.ga/3Tcb6nk

In case you missed this... When NatWest shifted to focus more on customer interactions, manual processing had to go. See why Fiona Kirk, Head of Customer Decisioning & Contact at NatWest, chose Pega’s Customer Decision Hub to deliver personalized... pe.ga/42Rmb0p

Learn how new generative AI capabilities will help businesses operationalize agility to become more autonomous enterprises. pe.ga/42UKzhD

What if AI in marketing could quickly fix errors or identify underperforming content or even calibrate your audience while in-flight? Pega's Tara DeZao explains how generative AI is changing the game for creative operations. pe.ga/49N43qV

Hear from product owner, Tine Van Calster, how real-time decisioning empowered Telenet to deliver seamless, personalized experiences to over two million customers. Check out the full video here > pe.ga/46AxKd1 pe.ga/3T3nA0C

How empathetic can artificial intelligence be? What services do consumers trust AI to handle and what are their thoughts on AI-generated content? Learn more about consumer perceptions of artificial intelligence in this research report. pe.ga/48mWcyY

Customer Lifetime Value (CLV) is a metric that predicts the net profit your brand will realize over the entire lifespan of a specific customer relationship. The longer a customer continues to engage, the better your customer lifetime value becomes! pe.ga/49qkEB6

Pega's AI Labs leader Peter van der Putten joins the Customerland podcast to talk about how to ethically apply AI to both benefit your business and to deliver value to your customers. pe.ga/3SHzqfr

In case you missed this..... How does the Bank of Ireland deliver personalized strategic messaging to 2.8 million customers? Through Pega. Paul Kelly, Product Owner, Pega Customer Decision Hub at the Bank of Ireland, shares how one of Ireland’s two... pe.ga/49qbc02

Learn how Telenet, a leading media and telecom services provider in Belgium, reduced their customer service systems from 14 to 1 with Pega. Watch the video. pe.ga/45OkBMv pe.ga/3wmQpMp

What does the new Executive Order on artificial intelligence from the United States mean for technology? Watch Peter van der Putten and Tara DeZao break down some of the key takeaways for both the public and private sector. #responsibleai #trust pe.ga/3SV2VvA

Next Best Action (NBA) is a customer engagement approach that utilizes a combination of AI and real-time data to create relevant customer experiences. Use the power of context to deliver the right experience and create long lasting customer relationships. pe.ga/3UxIndF

Real-time decisioning allows brands to analyze the signals emitted by customers as they interact, then use the insights to personalize their experience in real-time (within milliseconds!), while that interaction is still taking place. pe.ga/489kkoO

How did OP Financial Group transform customer communication to deliver more personalized, frequent customer connection points? Pega’s Customer Decision Hub. Learn more: pe.ga/40DUwyI pe.ga/493COs6

National Australia Bank's Pega-powered Customer Brain enabled 386 million personalized customer decisions, across 11 million customer interactions this year! Learn how the real-time decisioning Customer Brain helps NAB meet customers in moment of need. pe.ga/3UzMcPw

This Wall Street Journal story looks at the surge in cloud spending on generative AI, but Pega's VP of IT David Vidoni says the cost isn't that expensive relative to the value it brings. pe.ga/3SksPr9

Find out everything there is to know about hyper-personalization, including benefits, use cases, and how to implement it into your own enterprise. pe.ga/3uh3pTq

Underwriting and Claims are the heartbeat of the organization. However, insurers are facing challenges in meeting digital demands, attracting talent, and manual processes. Watch the full video to learn more. #insurance pe.ga/47v2oFG pe.ga/3vVHeTc

Digital transformation is complex. That's why Telenet partnered with Pega to reimagine its customer journey and agents expectations with intelligence automation. And the results? We'll let you hear these first-hand from Herman Bastiaens, Head of Digital... pe.ga/48M4SQu

Will the hype wave finally crest next year? Pega's Peter van der Putten weighs in on where AI is headed in 2024 and why the hype may be overshadowing genAI's true potential. pe.ga/3Oi9XaW