Frederik Strydom

Hey @TelkomZA , why does it take 4 days to resolve a simple line fault???

@TelkomZA Thanks, fault was finally repaired this afternoon!

@TelkomZA have you had any feedback from the tech? We are fast approaching 3 weeks!!!! 😡 #badservice

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@TelkomZA any further news?

@TelkomZA can you please provide me with a phone number or a technical manager for the Queenswood area? Longer than 2 weeks is unacceptable

Remember to buy something today, or else you wont be happy.

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.@TelkomZA how can I contact the technician? Guess you will expect me to pay for an entire month, even though i haven't hd srvce fr 2 wks

.@TelkomZA it is completely unacceptable that we have to wait for almost 2 weeks for a technician.

.@TelkomZA yesterday you said the fault is with a technician, today you say you are waiting for a technician? Which one should I believe?

.@TelkomZA so it is a day later and still we havent been contacted by a technician, fast approaching 2 weeks. #badservice

@TelkomZA any feedback? This is becoming ridiculous.

"I am not a product of my circumstances. I am a product of my decisions." — Stephen Covey entm.ag/1J4kNLy

@TelkomZA thanks for the effort. Honestly hope this can be resolved now.

@TelkomZA do you now understand why clients are unhappy if even you can't get any feedback? #badservice

@TelkomZA can you please see why nothing has been done on the fault reported?

@TelkomZA so another day has passed, and we have still not been contacted by a technician, or our problem resolved.

@TelkomZA yes, we have requested escalation 719636 on Mnday and again Thursday . Org ref 405CTK310715. How can you escalate this further?

Again disappointed and frustrated with @TelkomZA , a week after a fault reported, a technician hasn't even been assigned. #badservice.