Sagar Vasani

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@RNTata2000 @SolankiH Policy Number: C228341389 IRDAI Portal Complaint Number: 08-23-005960 Entity Reference Number: TALIC124341 Complaint Registration Date: 10th August 2023 Why @TataAIA_Life refund the money instead of resolving the complaint? Is it ethical business practice?

@TataAIA_Life @SolankiH @RNTata2000 @TataCompanies @BimaSamadhana Please provide a resolution to the following. Policy Number: C228341389 IRDAI Portal Complaint Number: 08-23-005960 Entity Reference Number: TALIC124341 Complaint Registration Date: 10th August 2023

@spvasani Hi Sagar, the details about your issue have been sent to you on your registered email ID. Please let us know if you have any specific queries about the same. We would be happy to assist you.

@TataAIA_Life @RNTata2000 @irdaindia @irdainsurance Policy Number: C228341389 IRDAI Portal Complaint Number: 08-23-005960 Entity Reference Number: TALIC124341 Complaint Registration Date: 10th August 2023 I still haven't received a positive resolution to my complaint.

@TataAIA_Life @SolankiH @RNTata2000 @PMOIndia @TataCompanies Yesterday again, your team emailed me to pay Rs.32908. I have been receiving the following two emails for the last 6 months. 1) We have initiated the investigation and it will be resolved within 5 days. 2) Pay Rs.32908 to issue the policy. Why did you deactivate my policy?

@TataAIA_Life @SolankiH @RNTata2000 @PMOIndia @TataCompanies Your team keeps emailing the following: "We have initiated the investigation and it will be resolved within 5 days." There were 6 months passed of that kind of 5 days. But still, I have not received a solution to my query.

@TataAIA_Life @SolankiH Yesterday, your team emailed me to pay Rs.32908 to issue the policy. I think you guys don't know that Tata AIA has already issued me a policy on 19-04-2023. They deactivated my policy because of their mistakes and asked me frequently to pay more to activate the policy

@spvasani Helping you out is our priority Sagar! We will get this checked. Meanwhile don't hesitate to reach us on our email: customercare@tataaia.com.

@TataAIA_Life @SolankiH Today again, your team emailed me to pay Rs.32908 to issue the policy. I think you guys don't know that Tata AIA has already issued me a policy on 19-04-2023. They deactivated my policy because of their mistakes and asked me frequently to pay more to activate the policy

@spvasani Hi there, we acknowledge that our team contacted you with a resolution update, and an email with details has been sent to your registered Email ID. If you need more help, please don't hesitate to reach out. We're here for you.

@jineshgosar @TataAIA_Life @RNTata2000 @irdaindia @irdainsurance Hi Jinesh, No, I have not received any solution from @TataAIA_Life even after submitting a complaint to IRDAI and posting it here. They are not following ethical business practices at all. Please never recommend @TataAIA_Life to anyone.

@spvasani @TataAIA_Life @RNTata2000 @irdaindia @irdainsurance Hi Sagar, did they resolve your issue after posting on social media? I have struggling getting a refund from them for the past 2 months. Every email of mine is returned with a new SR number and a new deadline of 3-5 days.

@TataAIA_Life Your team emailed me to pay Rs.32908 more to issue the policy. I think you guys don't know that Tata AIA has already issued me a policy on 19-04-2023. Tata AIA deactivated my policy because of their mistakes and asked me again and again to pay more money to activate the policy.

@spvasani Hi Sagar, the details about your issue have been sent to you on your registered email ID. Please let us know if you have any specific queries about the same. We would be happy to assist you.

@TataAIA_Life To resolve the above complaint, I visited the Tata AIA Bhavnagar Branch on 4-11-2023. The Branch Manager Mr. Narendrasinh answered my questions and asked me to pay INR 9104 to activate my policy. So I paid INR 9104 with cheque number 651683. But still, my policy is not activated.

@spvasani Helping you out is our priority Sagar! We will get this checked. Meanwhile don't hesitate to reach us on our email: customercare@tataaia.com.

@TataAIA_Life @irdaindia @TataCompanies When will you provide me with the solution for the following? IRDAI Complaint Number: 08-23-005960 Grievance Reference Number: TALIC124341

@TataAIA_Life @irdaindia Every time I tweet, I receive this kind of email. But after that, no solutions were given. I am chasing you guys since May 2023. Do you have any time estimation for resolving my query?

@TataAIA_Life @irdaindia After accepting the counteroffer on 18-04-2023, my Term Policy was issued on 19-04-2023, with No C228341389. Is it valid & legal to deactivate the policy, and asking more money by generating a counteroffer even after 2 months of the policy being issued?

@TataAIA_Life @ganesavelusamy @irdaindia My query is not resolved yet. When do you think my query will be resolved? I have been chasing your team for the last three months to get resolution to my query.

@spvasani @ganesavelusamy @irdaindia @spvasani Dear Sagar, information pertaining to your concern has been sent to you on your registered email ID. If you need any further assistance, you may write to us at customercare@tataaia.com. Thank you.

@TataAIA_Life @ganesavelusamy @irdaindia Why are you sending this kind of message that says, "Your complaint is now resolved"? My complaint is not resolved yet. So I registered a new complaint at IRDAI Portal with Token number 08-23-005960. In the response, your team provided me with Grievance Reference No TALIC124341.

@spvasani @ganesavelusamy @irdaindia @spvasani Dear Sagar, information pertaining to your concern has been sent to you on your registered email ID. If you need any further assistance, you may write to us at customercare@tataaia.com. Thank you.

@TataAIA_Life @ganesavelusamy @irdaindia I received the same email from the Grievance team to pay Rs.42012 additionally to activate the policy. When a customer makes a mistake, a company rejects the claim. When a company makes a mistake, what should be the rule? Is it valid that customers suffer for a company's mistake?

@spvasani @ganesavelusamy @irdaindia @spvasani Dear Sagar, information pertaining to your concern has been sent to you on your registered email ID. If you need any further assistance, you may write to us at customercare@tataaia.com. Thank you.

@TataAIA_Life @ganesavelusamy @irdaindia In the email, you said that the counteroffer you generated on 13/04/2023 and accepted by me on 18/04/2023 was incorrect. What does it mean? My simple question is that if that counteroffer was incorrect, then why did you issue me a policy? Why did you come to know after 2 months?

@spvasani @ganesavelusamy @irdaindia @spvasani Dear Sagar, information pertaining to your concern has been sent to you on your registered email ID. If you need any further assistance, you may write to us at customercare@tataaia.com. Thank you.

@TataAIA_Life @ganesavelusamy @irdaindia In the last email of 24-07-2023, your team told me that my matter is being reviewed by the grievance redressal cell. I have not received any reply from the grievance redressal cell yet. Other than that I received 2 emails with the same counteroffer to pay extra money.

@spvasani @ganesavelusamy @irdaindia @spvasani Dear Sagar, information pertaining to your concern has been sent to you on your registered email ID. If you need any further assistance, you may write to us at customercare@tataaia.com. Thank you.

@TataAIA_Life @ganesavelusamy @irdaindia In the email, you said that the counteroffer you generated on 13/04/2023 and accepted by me on 18/04/2023 was incorrect. What does it mean? My simple question is that if that counteroffer was incorrect, then why did you issue me a policy? Why did you come to know after 2 months?

@spvasani @ganesavelusamy @irdaindia @spvasani Dear Sagar, information pertaining to your concern has been sent to you on your registered email ID. If you need any further assistance, you may write to us at customercare@tataaia.com. Thank you.