Danielle Anderson

@KRACare I'm still awaiting assistance

Hello @KRACare I'm unable to log into etims via e-citizen. It's been two weeks now. Please assist so I can generate invoices.

@Safaricom_Care Awaiting your reply STILL to my DMs.

@Safaricom_Care You are sending me the same useless response and NOT providing answers to my actual question!

@stepandstone Hi Danielle, we have already responded to your DM. ^NG

@Safaricom_Care are you not going to respond?

@Safaricom_Care Still reading my DMs. Still not responding 😡

@Safaricom_Care I've asked you a very specific question that has not been addressed. And every tweet I send to you results in fake accounts following me and scammers calling my line. I need to speak to a real person from Safaricom!

@Safaricom_Care you're reading my DMs but not responding. Can you kindly assist?

Look at all the fake @Safaricom_Care accounts that will immediately follow you and try to scam you if you tweet anything to customer care. Absolutely ridiculous.

@Safaricom_Care Please check DMs again

@Safaricom_Care Please check DMs

@Safaricom_Care Please check DMs

@stepandstone We have reversed this and the funds will be credited to your account within 15 minutes. ^WP

@Safaricom_Care I need to reverse the incorrect amount of calls & sms bundles purchased via mpesa ref QJT2TDMZBW

@AIRTEL_KE 1 hour is a short time???? You come and say something then disappear again without resolving the issue.

@stepandstone Check DM ,we try our best to respond to all within the shortest time possible. ^Caro

@AIRTEL_KE I've been awaiting your reply for over 30 minutes now. Still no service and no assistance from you.

@AIRTEL_KE awaiting your reply!

@stepandstone Checking ^Caro

@AIRTEL_KE please check your inbox

@KenyaAirways please check DMs

@AIRTEL_KE my pocket wifi has been out since 3pm yesterday and I've received no response from you. Could you please let me know what the issue is? When I log into my account online, it say the user is not found.