Steve

@virginmedia Have just you email John.

@virginmedia offer student deals for 12 month contract then will only give you an 18 month. 3rd year students be aware! Virgin media why are you conning students ?

@virginmedia John retentions just said no

@steve_milner_ Hi Steve, thanks for posting. We're not conning anyone. You've had a 12 month student deal which I'm guessing now expired/expiring. Then we would only offer a new deal which all new deals are 18 months. Have you spoke to retentions on this? ^John

@virginmedia I think virgin media could really do a great job with this, especially with the way of the world right now. Appreciate your feedback

@virginmedia Year 1 halls broadband included, year 2 house, 12 month contract virgin media, year 3 final year - you can only have 18 months. Please tell me how this is not unfair to the student?

@virginmedia Hi John, yes spent a long time on the phone. Last year in a uni house and have to take 18 month contract, website says about virgin media understanding how students need a shorter contracts due to their 12 month rentals. It seems a very cynical approach to say only for 1 year.

@HPSupport Sent it and got the we are shut messsge

@steve_milner_ @steve_milner_ I hear you and this comes as a concern to us! We would always like to provide the best support possible for all our customers. For privacy purpose please reach out to us on private chat with more details, and I'll look into this. Cheers! ^Abhishek twitter.com/messages/compo…

@HPSupport your WhatsApp’s Uk support is shocking. No response for over an hour now. Same as last I used the ‘support’

@virginmedia Which we know are there from previous tenant (my son). Can you advise the time scale it takes for scan, confirmation of black spots, engineer visit (again previous tenant), phone calls, despatch of boosters, how long loss of service in black spots is acceptable to you?

@steve_milner_ Hi Steve, unfortunately we are only able to order the WiFi Pods, if a fault is picked up so we do recommend scanning for blackspots using the connect app. ^AB

@virginmedia daughter moving into house that needs boosters, previous tenant (her brother) had them, requested on order and told that cannot send with router, have to go through app afterwards. Please help resolve as your saying we will give you known poor service first.

@virginmedia Morning, is there no further way to be proactive about this, we 100% know they will be needed, so can we just save all the time and effort now? Appreciate your help

@steve_milner_ As mentioned, this is a new account. If once everything is installed there is an issue you would need to then go through diagnostics. ^AR

@virginmedia But we known there will be, so why not be proactive as a company. I think your a good company, and always pleasant when talking too, but there has to be a better way than just wait for the app. Surely you don’t want to let new customers down, when you could help. Please

@virginmedia Come on @virginmedia let’s find a solution, surely you want your customers to get a great service from you, not just be computer says no. The correct process can’t be go through the pain and misery of the previous tenant. You could provide exceptional customer service now

@steve_milner_ I appreciate where you're coming from but the correct process would need to be followed I'm sorry. ^AR

@virginmedia I’m amazed that you are knowingly going to waste the time and costs for the customer and yourselves when you could resolve it now. Surely someone can help resolve this and assign the boosters with the hub ?

@steve_milner_ If there is a new account being set up the boosters would be assigned to the current. They can't be swapped over I'm sorry. ^AR

@virginmedia I’m amazed that you are knowingly going to waste the time and costs for the customer and yourselves when you could resolve it now. Surely someone can help resolve this and assign the boosters with the hub ?

@virginmedia This makes no sense. already known they are needed as son had to go through the process and lots of phone calls and engineer visit. Why go through all this again when could be resolved easily by installing the boosters at the same time as the new router. It’s the same house

@virginmedia But the boosters are already there, surely it would be better for them not to be returned with the old router on the 9th July and provide the required service from day one ?

@steve_milner_ As this is a new account that would the process that needs to be followed I'm sorry. ^AR

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