@santanderukhelp I received no advice. I direct messaged you and this morning the messages were deleted.
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steven overman
1.6K posts
steven overman
@stevenoverman
Author of The Conscience Economy
london england Katılım Ağustos 2007
492 Takip Edilen955 Takipçiler
@stevenoverman what was the last advise received in regards to this? ^WB
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@santanderuk is the most broken bank I've ever experienced. Hours on hold to unlock an account that they blocked due to their own errors. Twice in a month.
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#MikeRegnier @santanderuk has got his work cut out for him. Start with cutting call wait times. If fraud is going up, don't make the customer suffer. It's why we trust you with our assets. Your job, not mine.
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@santanderukhelp I am still locked out of my account. The last time this happened, despite my conversations with your fraud team and international team, I didn't regain access for days.
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@stevenoverman Hi Steven, we're sorry to hear this. Did you log your feedback with the advisor you spoke with? ^GC
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@santanderukhelp You guys said you were going to open an investigation. You never did.
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@santanderukhelp I have registered complaints and logged feedback twice. And now I've been on hold for over an hour, for the second time.
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@santanderukhelp Thank you. Your security person also logged a complaint for me. I will email.
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@stevenoverman We're sorry to hear about this Steven. We'd certainly like to investigate this further and log a complaint for you. If you send us an email to Twitter@santander.co.uk we can certainly take a look into this for you. ^CM
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@santanderuk please explain to me how keeping me on hold for 90 minutes is protecting me? If you're so worried about my security shouldn't YOU have called ME? No wonder the Fintech disruptors are eating your lunch.
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@santanderukhelp Yes. And I waited more than 2 hours on the phone on a non toll-free call which used up my minutes. My account is still blocked and I was told that it could stay that way up to 48 hours, which, given that it's a weekend, could cut me off until Monday. Shocking.
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@stevenoverman Hi Steven, have we advised that you call us today? ^WB
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#santanderbank has put me on hold for over an hour after locking me out of my account for making a transfer. What exactly is the point of this "bank?" Aren't they supposed to be in the service industry? Cancelled.
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steven overman retweetledi
Thanks so much to @publicispoke and @FFT_space for inviting us to such an inspiring workshop, where a group of creatives and strategists were invited to donate their time to helping us create a new tagline. Go behind the scenes with @Campaignmag below...
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steven overman retweetledi
People are motivated by career, community, and cause. s.hbr.org/2Kbcxis
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steven overman retweetledi
Trump pays respects to wrong city in controversial speech about mass shootings #Echobox=1565016719" target="_blank" rel="nofollow noopener">independent.co.uk/news/world/ame…
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steven overman retweetledi
This whole thread. Yes. This is the horror. It’s so obvious from outside the USA. Preach, @JuliusGoat
A.R. Moxon 🦋@JuliusGoat
It's time we face the fact that the reason we have massacres is because the people who prevent any remedy want them to exist. The massacres aren't the price they're willing to pay for the freedom for "gun rights," whatever the hell that means. The massacres are the point.
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steven overman retweetledi
What the Dalai Lama thinks leaders should do to create a better world:
- Be mindful
- Be selfless
- Be compassionate
s.hbr.org/2KgnmA1
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steven overman retweetledi
Our Academy is now underway 🎉 We're still buzzing from our launch, which included an inspiring panel discussion: ‘Can Sustainable Design Transform Communities?’. If you missed it, catch up on our blog 📖 bit.ly/2NQZB5i @JulietKinsman @stevenoverman @HH_Architects @ONS
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