Lakeen

@MWEBTweets My Internet has not been working since last night. I tried logging a call on your helpline but I cannot get through. Please assist

@AlisonH47922699 @MWEBTweets Thanks for this. But in my case I'm simply reactivating a line that was already working perfectly. I told Mweb to put a stop to the cancellation almost a month in advance but it was still cancelled anyway despite my efforts.

@strwbrypickle @MWEBTweets The problem comes in with them releasing the line. Before you can move to another provider they need to release your line. I am having the same problem. And can't get hold of anyone at mweb

@ndinguSihle @MWEBTweets Mweb are useless. Looks like I have to call Clear Access myself for it to be resolved on my end

@strwbrypickle @MWEBTweets yes, I had to call Vuma directly in order for it to be resolved

@ndinguSihle @MWEBTweets Hi Sihle. Has your issue been sorted out?

@strwbrypickle @MWEBTweets yhooo I'm having the same issue, it's been a week already on my side

@MWEBTweets Just FYI this issue has still not been resolved. More than 2 weeks just to get an activation is ridiculous @MWEBTweets

@strwbrypickle Hi Lakeen, thank you for reaching out. We do not have contact/account details for you. Please send us a private message with your Mweb account number and contact number and we will get back to you ASAP.

@MWEBTweets I have sent multiple private messages to Mweb on this platform. They have all my details already. I just want my issue resolved and if it can't be resolved, I have a right to know to I can move on from Mweb.

@strwbrypickle Hello 65614904. We apologize for the delay. Kindly send us your contact details in a private message that we are able to follow up on this.

@MWEBTweets Hi. No one has contacted me at all as yet. I'm left in the dark just like how Eskom does it, but now it's Mweb.

@strwbrypickle Hello, We have received your DM with your details and this has been directed to the correct team who will get back to you! 😊

@MWEBTweets Following up on this again. I haven't got a response from anyone.

@MWEBTweets No one has responded as yet. Why is that?

How is it possible for an order to be placed almost a month ago but still no movement from your side? The fibre is already installed. All that's needed is just an activation. Come now @MWEBTweets

@Miss_faith24_ @ComicConAfrica Is it for Saturday?

@ComicConAfrica Anyone interested I have tickets I can't attend unfortunately

2️⃣ Days to go and it's not even a JOKE! CON chills are coming in heavy 😬 22 - 25 September 2023 📍JHB Expo Centre (Nasrec) 🎟️bit.ly/CCA2023_tickets Download our APP here: comicconafrica.co.za/app/

@CityPowerJhb Hi. The power has been out since 12 yesterday in Sandown. Please provide an update.

@MWEBTweets After waiting for more than 40mins on the line for service, and 10mins of your agent making excuses for the poor service, he drops the call. Honestly, pathetic service.

@HonchosSA I sent email query to your customer service but I have still received no response. This was over 3 weeks ago. I got food poisoning from your chicken in Richards Bay!

@MWEBTweets Hi. I have a fibre line with mweb. I've noticed recently that social media sites load incredibly slowly. I can also barely stream at 480p on Twitch. Why am I being throttled when I pay so much for my fibre line?

@Vodacom I will dm it to you now

@strwbrypickle Hi Lakeen, We are so sorry this has been your experience. Please DM us your SO/SR number, your ID number and a number we can reach you on.

@Vodacom your technicians came to my house to install fibre lines more than 2 weeks ago. They put in an ONT. Up till now the ONT is not set up? How is this acceptable? Where is the accountability? Pathetic service Vodacom.