Nishad

@SwiggyCares 157387833523 the delivery executive spilled out all the food ..

@SwiggyCares @SwiggyCares requesting a response to my DM

@supervakeel Thank you for initiating DM, Nishad. We'd be responding to you there. ^Ahmed

@SwiggyCares order 152299652761 - cancelled the order in less than 30 seconds as I had ordered the wrong item. It was within cancellation time. Why did I get charged a cancellation fee?

@SwiggyCares @SwiggyCares can someone pls attend to this?

@SwiggyCares @SwiggyCares the main mistake I made was an extra sandwich was ordered and therefore I’m certain I cancelled quickly enough. I remember properly seeing the timer. Kindly resolve this

@SwiggyCares @SwiggyCares how do I accept? I will have to pay for a coffee that is totally spilled out. Kindly explain

@supervakeel Thanks for sharing the images. Please accept the order and once the order is delivered to you only then we will be able to assist you further. ^Akarsh

@SwiggyCares 150789781984 … kindly address.. the delivery boy is standing here and the entire parcel has leaked

@SwiggyCares @SwiggyCares pls find photos attached. Your executive is still standing here so you may confirm with him too

@supervakeel Hi Nishad, we’re as disappointed as you are to hear about the unpleasant experience you encountered. Let us help you here! Please help us with the relevant images of the order you received for further assistance. ^Akarsh

@SwiggyCares @SwiggyCares kindly check DM

@supervakeel Thank you for the confirmation. We'll look into this concern and share the necessary feedback with our restaurant partner to mitigate such instances. Kindly initiate a DM, so we can assist you better. ^Nikhil twitter.com/messages/compo…

@SwiggyCares 1 plate of dumplings missing from my just delivered order. ID 140977067740.

@SwiggyCares @SwiggyCares no it wasn’t torn.it looked intact. But it’s an open bag so I can only say I didn’t receive it

@supervakeel We understand the Prawn And Crab Meat Dumplings were missing from your order Please let us know if the outer packaging was intact or torn when you received it. ^Nikhil

@SwiggyCares @SwiggyCares kindly check my tweet. It contains the order ID

@supervakeel HI Nishad, we understand there was an item missing from your order. Kindly share your order ID, so we can look into it and assist you better. ^Nikhil

@SwiggyCares order 139763771813 .. zero movement

@SwiggyCares ?

@SwiggyCares order 138801842548 - your executive took the restaurant on call with me and they said one item cannot be provided. Request you to please cancel that one item and refund me the amount for that item

@SwiggyCares @SwiggyCares This is shameful. He has still not reached and is again lying on call

@supervakeel We have an update and are sorry for the delay that has been caused by the delivery executive. Since, your case needs some attention from our specialists, we will be reaching out to you over a call shortly as we would not want our customers (cont) srkl.in/l/6014BLxNGs

@SwiggyCares order 138276299027 pls change executive. He’s not reachable and hasn’t even moved.

@SwiggyCares @SwiggyCares pls can you reassign someone else. This partner is obviously lying

@supervakeel Please be assured, we are working on the concern raised by you. We will be getting back with an update at the earliest. ^Varsha

@SwiggyCares @SwiggyCares just spoke to the delivery partner and it seems he’s still not sure how long it will take

@SwiggyCares @SwiggyCares the partner has still not even reached the restaurant. I’m alarmed at how you guys treat regular customers

@SwiggyCares @SwiggyCares pls ensure this. Because the partner still hasn’t moved

@supervakeel Thank you for your patience Nishad, as checked our delivery partner will be delivering your order in another 10-15 minutes. Please be rest assured as your order should be delivered to you soon. ^Varsha