SupportNinja

We're THRILLED to be included for the 6th time on the @Inc #Inc5000 list for 2024! 🎉 With 231% 3-year growth, @SupportNinja is ranked No. 2254. Learn more 👀 hubs.li/Q02L8p490 #SupportNinja #Outsourcing2pointOh #Outsourcing #BusinessGrowth

400+ CX leaders just sent a clear message about the future of outsourcing: more vendors, rising satisfaction, fragile loyalty, AI that’s live (but hard to scale), and a clear winner — humans + AI. See how these 6 signals reshape your strategy 👇 hubs.li/Q047NCdp0

Growing fast, but partner onboarding slowing you down? This fitness subscription brand cut partner launch time from 12+ days to under 6 with SupportNinja. 🔗 hubs.li/Q047DqB60

Scaling CX requires more than adding capacity. Tech-enabled outsourcing builds the foundation for consistent performance as you grow — by aligning systems, workflows, and people so growth adds value, not friction. 🔗 hubs.li/Q047Dn7B0

Trust is built across the entire journey. Before purchase 🛍️ Checkout 🔒 After delivery 📬 Returns 🔄 SupportNinja COO + CFO Jacob Moelter shares how brands reinforce trust at every step. 🔗 hubs.li/Q0478JgB0

Trust in ecommerce is built in the messy middle of the journey. Checkout friction, support responses, and returns experiences shape whether customers stay or leave. 🔗 hubs.li/Q0478VBm0

AI is reshaping CX, but SupportNinja CEO Craig Crisler says the real progress comes from how teams use it. In Forbes Technology Council, he shares why why AI works best when it cuts busywork so humans can focus on real customer interactions. 🔗 hubs.li/Q046_MGx0

If your AI strategy doesn’t start with privacy, it’s already outdated. 📉🤖 SupportNinja CTO Ken Braatz lays out a framework for privacy-first CX framework where every automation, redaction, and insights protect customer trust by design. 🔄🔐 🔗 hubs.li/Q046_JQH0

Customer satisfaction starts with the systems behind your CX. SupportNinja helped a cybersecurity compliance platform strengthen technical support with call listening, targeted coaching, and clearer queues — consistently beating a 4.90 CSAT target. 🔗 hubs.li/Q046LZFN0

Wrapping up a great week at Enterprise Connect. A great reminder that the biggest breakthroughs in CX come from honest conversations, shared lessons, and leaders willing to challenge the status quo. Grateful for the conversations and looking forward to continuing them. ✨

Manual workflows slowing down key CX or hiring moments? ⏱️ We helped a background screening platform automate ops for faster turnarounds, fewer errors, and scalable growth. 🔗 hubs.li/Q046Dk5t0

Improving CX QA visibility With NinjaAI QA, this SupportNinja client: 📊 Scored 100% of interactions 🧠 Flagged sentiment shifts before they became issues 🎯 Delivered faster, more targeted coaching All while keeping their traditional QA program 🔗 hubs.li/Q046p57Y0

Enterprise Connect is full of thoughtful CX conversations this week. SupportNinja’s Sarah Caminiti and Sohaani Cicconi are connecting with leaders across the industry about AI strategy, leadership alignment, and the future of CX. 👏 #EnterpriseConnect

SupportNinja Head of Business Transformation Sarah Caminiti presents today at Enterprise Connect. 🎤 ❝The Transformation Paradox: Why Playing Small Kills Big Change❞ 📍 EC HQ — Booth 627 ⏰ 5:30 p.m. 🔗 hubs.ly/Q046cr020

SupportNinja CEO Craig Crisler highlights a shift in how leading organizations approach AI in CX. The strongest programs start with clear goals and defined use cases before introducing new technology. AI readiness comes down to operational clarity. 🔗 hubs.li/Q0466R3z0

SupportNinja Head of Business Transformation Sarah Caminiti pesents at Enterprise Connect » ❝The Transformation Paradox: Why Playing Small Kills Big Change.❞ 🗓 Tues. 3/10 📍 Hot Takes & Cold Drinks at EC HQ — Booth 627 ⏰ 5:30 p.m. 🔗 hubs.li/Q0465y280

❝We use AI to empower our people, combining intelligent technology with a human first model. By making our team an order of magnitude better, we drive real value for your customers.❞ hubs.li/Q045X95s0

Too many CX leaders jump straight into tooling and end up with mismatched bots, messy data, and misaligned outcomes. AI works best when it aligns with the customer journey and the people delivering the experience. 🔗 hubs.li/Q045WK0Z0

AI can analyze nearly every CX interaction. 👀 SupportNinja CEO Craig Crisler highlights AI-enabled QA as one of the most impactful shifts in CX today (while human oversight remains critical for context, judgment, and continuous improvement). 🔗 hubs.li/Q045Wxk_0

A global fitness subscription brand launched AI support and saw CX quality drop. SupportNinja embedded AI QA specialists to improve prompts and validate responses, increasing deflection from 20% to 60%. 🔗 hubs.li/Q045N9B20

Ethical, strategic, human. That’s where CX is headed. SupportNinja CEO Craig Crisler joins Sarah Caminiti on a CX Roundtable panel to dig into partnerships, people, and what “good” really looks like in outsourcing. 🔗 hubs.ly/Q045CG5M0