Sure Petcare

@alleycatgb Hi Alastair! Thank you for raising this time bug, our Team is aware of this and currently working on it!

Hey @SurePetcare I'm not sure your App designers have quite got the hang of the 24 hour clock 🤔😶

@mcbazza Hey there! Thank you for raising this time bug, our Team is currently working on it!

@SurePetcare 9mins past 24 o'clock ;-)

@FelixFanfaron @BobbieFrye16 Yes they are :) please contact us directly via our support page to discuss

@SurePetcare @BobbieFrye16 Are these available to folks that don't have the Feeder Connect?

I just caught Mischa eating from Honey's microchip feeder 🤨 He was the one that opened it, but then he walked away as she shoved her head in, and it just stayed open for her to keep eating his food?? Hey @SurePetcare what the heck

@BobbieFrye16 @FelixFanfaron Hi there! Thank you for reaching out and we are sorry Mischa was able to access Honey's food! Please contact us here, as we may be able to offer help with custom modes: surepetcare.com/en-gb/support

@FelixFanfaron @SurePetcare I ran out of words, I meant that there's a closed off path to the food so that if the one cat tries to push the other away the process of the cat backing off takes long enough that it can close. Sorry couldn't find an easier way to put that

@chnuebli Hi there, thank you for getting in touch! We are truly sorry to read you are having issues with your App and would like to help! Indeed, in order to do this, we do need more information - please contact us here surepetcare.com/en-gb/support so we can help you as soon as possible!

@SurePetcare Update 4.1.22 is a total failure. The door's menu is empty. All buttons gone. App useless since last week. I am not the only one (look newest feedback in App store). Customer service wants hub serial number. Others w/o update can access menu. It's not me, it's you.

@Jockfirth Hi John, thank you for getting in touch and we are sorry your batteries are draining! Please contact us here with more information so we can investigate further and find a solution for you: surepetcare.com/en-gb/support

@SurePetcare I have a new (replacement) cat flap but have gone through two sets of batteries in two weeks? Red light just keeps flashing! What am I doing wrong?

@JoFeldman1982 Hi Jo, thank you for getting in touch! We're sorry your Hub is not connecting - we have not had anything change, so we would recommend reaching out with as much info as possible here: surepetcare.com/en-gb/support

@SurePetcare Are there any issues at the moment? Last two nights my hub has had periods of red flashing ears, no issues on my WiFi.

@Benchas Hi Leela, thank you for reaching out and we're sorry your feeders were malfunctioning - please get in touch with their serial numbers on the link below so we can help you! surepetcare.com/en-gb/support

@SurePetcare yet again on a Sunday surepet feeders are not reading the cats microchips ! Cat flap fine I’m sick and tired of this, I have cats with dietary restrictions so can’t just put food down

@VegMoto Hey Eve, thank you for reaching out and for your suggestion, which we have passed to our Team for further study!

@SurePetcare my feral cats are worth it, but could you PLEASE just make a plug in version of your doors?

@moomoo92042397 Hello! Thank you for contacting us and I am sorry you have not had a reply - our usual response time is between 1 to 3 working days. Please call our phone line / send us your case number by message so we can check our system.

@SurePetcare really disappointed with the lack of customer service I completed your online form weeks ago with a fault with my cats automatic feeder that keeps closing on her and has hurt her ear yet ive had no contact #badcustomerservice

@chasingtailsx Hi there! Thank you for contacting us and we are sorry to read that your cat was not able to get back in. Please get in touch via our support form with the serial number of your flap here, so we can help you: surepetcare.com/en-gb/support

@SurePetcare hey- the last two days our cat flap has not been letting the cats in from outside unless its completely digitally unlocked - effectively locking them outside even though we have it set so they can come in but not go back out.

@StumpyMcDoodles @Jackiecanavan08 If you are still having issues, please get in touch here: surepetcare.com/en-gb/support

@Newfie_Stock We have sent you a message!

@SurePetcare I will just to wait for a update email. Unable to send a DM

@lftodd2000 Hi there! Sorry to read you are having issues with your app - please reach out to us here surepetcare.com/en-gb/support so we can help you!

@SurePetcare app version 4.2.21 won’t let me enter the product to change lock or unclock status. It also won’t let change the status of the pet from outdoors to indoors. I’ve deleted and re-installed but still not working.

@_g0lddustw0man Hi Laurine! Thank you for reaching out and we are sorry to read your Dual Scan is making noise! Please contact us here with the serial number so we can find a solution for you surepetcare.com/en-gb/support

@SurePetcare Hi! I’m having an issue with my Dual Scan, ever since it rained this morning it keeps making that faint click sound and I can’t figure out why… it works well, the door closes as it should… but the thing is it’s driving me crazy because I have misophonia 🆘

@MinniMango Hey there Amelia! We would recommend uninstalling the App and restarting your phone. If it continues, please reach out here: surepetcare.com/en-gb/support

@SurePetcare is there an issue with the SurePet app on IOS at the moment or is it just me? When I open it I get a blank screen and then it crashes. Asking for my cat!Thanks.

@jonathankeeffe1 Hi Jonathan! So we can assist you as soon as possible, could you please get in touch with the serial number of your product and a description of the issue here surepetcare.com/en-gb/support

@SurePetcare we are having issues with our sure flap, can you help me

@kampfgruppe144 Hi there, sorry to read this! Please reach out to us for investigation surepetcare.com/en-gb/support

@SurePetcare I dont seem to have had any service for the last 3-4 days. I've been tur ing everything on and off amd still no service. Only red ears...

@ruthm4x Hi Ruth, we are so sorry we missed this response from you and about your cat, please accept our deepest condolences.

@SurePetcare He died 2 days ago, he only got a couple of weeks use out of it sadly 😢

@SurePetcare hi, I buy your Microchip pet bowls, & have your Sureflap microchip cat flap. Sadly the cat flap stopped working today; 🐈‍⬛️ was stuck outside. Have changed batteries, little lug doesn't drop to allow opening when he gets near & it's since stopped recognising. Ideas?