Swann Security

@GordCDad Hi Gord Clark. We’re sorry for the delay and the trouble with your new Swann product. That’s not the experience we want for you. Please email tech@swann.com with your system details and a brief description of the issue so our support team can assist you. We're here to help.

@swannsecurity How do I get support for a defective product!!! Waiting for a week! New Swann product does not work and no help

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@ruthm4x Hi Ruth. We highly recommend contacting our support team via phone or email for accurate guidance. You can also visit our official support center, where you’ll find many guides to help resolve the issue.

@swannsecurity I've found a WD purple 2TB 3.5" surveillance HDD, will that work?

@swannsecurity having trouble with my cctv system. It shows live images, but playback is inaccessible. Now the box is making a clicking sound which I believe indicated a failed HDD. How do I fix this or replace it pls? Tried format/reboot, no success

@Spencer83809805 Hi @Spencer123. There are several network factors we need to check, especially since it was working before. Please contact our support team, and we will gladly assist you in resolving this issue.

@swannsecurity i can't seem to get my swann cctv system connected to either my swannview or my swannsecurity iphone app. it was ok on my swannview, then it just logged out, and can't get it back on. it works fine with a monitor connected direct to the dvr can you help please

@mhadianfard Hi Mohsen. That’s definitely not normal and we take this seriously. Please contact our Support team so we can investigate further and help resolve this for you quickly.

Who else using @swannsecurity can hear someone connecting to cameras? I can hear someone breathing!! #securitynightmare

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@mitch_lau19 @gazzak2011 Hi Mitch. We’re sorry to hear about your experience and any inconvenience it may have caused. We’d like to investigate further. Could you please share your support ticket or order details so we can assist you?

@gazzak2011 @swannsecurity Return it and get another brand. Their customer service is dog shit and their products are not built to last. Spent $1k on cameras for the house and half of it works. Going back to a competitors brand, at least they held up for more than a year.

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@gazzak2011 Hi Gary. Your ticket has been coordinated and shared with the relevant team due to its unusual nature. We’re currently awaiting their feedback. Please reply to the email with any additional details needed for the investigation. Thank you for your patience.

@swannsecurity Another day gone by and your latest system still not working as advertised. How’s that help coming along?

@gazzak2011 Hi Gaz. I’ll be happy to check for any updates on your ticket. Could you please share your support ticket number or the best email address to reach you at so we can follow up promptly? We're here to help.

@swannsecurity I purchased an EliteX system recently in Sydney, Australia and it does not complete the connection to your app. After two days with your technical support team in the Philippines, it’s still not working on your App. Is there any technical support available that can resolve this?

@Charlie_19_a Disculpe las molestias. Debemos verificar varios factores para identificar el problema, como la conectividad y la configuración de la aplicación. Póngase en contacto con nuestro equipo de soporte para que podamos investigarlo más a fondo y ayudarle lo antes posible.

@swannsecurity su app no funciona ya revisé cables y todo bien, pero al usar la aplicación por internet de telefonía celular la app no funciona, empezó hoy, tienen problemas con las interfases ? De antemano gracias

@aitch_R_aitch @4orreall Sorry any inconvenience. Older DVR models were designed around mouse-based navigation, which we know can be cumbersome. Newer DVR/NVR systems let you review footage easily via mobile or PC apps. Send us your model number and we’ll help find options to make your setup easier.

@4orreall Even worse than this ....... I have a dated @swannsecurity CCTV DVR. When I want to review something, I have to use a MOUSE to access the keyboard interface! I condensed my password to make life easier, but it's still a pain in the arse!! #swannsecurity

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