SymTrain

Technology can measure performance, but it can’t coach people on its own. Great development happens when technology supports how people learn, not when it replaces the human connection. Watch the full episode: hubs.li/Q03ZCZGR0 Visit us at hubs.li/Q03ZD2BY0

As 2025 is coming to an end, we want to say thank you to our community for being part of the SymTrain journey. Our CEO, Dan McCann, shares a quick holiday message to celebrate the year behind us and the exciting opportunities ahead. Wishing you happy holidays!

We had our last Town Hall of 2025. We heard end-of-year updates, 2026 goals & priorities, and gave a shout out to team members who truly knocked it out of the park this year. We couldn't be more grateful for this team and we're excited for what's ahead in 2026. 🚀💚

"If we can harness the power of AI and a human coach, we have a powerful combination." Watch our latest episode of Coach's Corner with Dan McCann & Kirsten Penaloza to hear what it takes to build leaders who truly develop people: hubs.li/Q03YRHQt0

TOMORROW! Our last Tips and Tricks session of 2025! With Dan McCann & Athira Nair, who will do an End of the Year Recap! You don't want to miss it! ✨ Register here: hubs.li/Q03Ylnbt0 Wed, Dec 17 | 2:00 PM (EST) #symtrain #AICoaching #TipsTricks #Webinar #CX

Some members of our team in India attended ANANTAM 2025, engaging in conversations around project management in the digital era, AI in real-world applications, and the growing importance of sustainability. Proud of our team for showing up curious, engaged, and ready to learn.

Next Week! Don't miss out on our last Tips and Tricks session of 2025! With Dan McCann & Athira Nair who will do an End of the Year Recap! It's a session you won't want to miss! ✨ Register here: hubs.li/Q03XGlFM0 Wed, Dec 17 | 2:00 PM - 2:30 PM (EST) #TipsTricks #Webinar

From faster onboarding to stronger performance and skills reinforced, 2025 was powered by you & your drive to elevate training, empower your agents, and innovate with AI coaching. Thank you for trusting us to support your teams’ growth. Here's to 2026!

Every customer call is an opportunity to drive revenue, but are your agents making the most of it? SymTrain prepares retail agents to handle inquiries, resolve issues, and upsell effectively, turning every interaction into a success story. Know more: hubs.li/Q03WVcMY0

In banking and insurance contact centers, every wrong hire is expensive. SymTrain’s syms let you simulate real credit card disputes or insurance claim calls, identify candidates who can handle compliance and speed & cut early turnover. Let's talk: hubs.li/Q03WVcLM0

SAVE THE DATE! Don't miss out on our last Tips & Tricks session of 2025! With CEO & CLO, Dan McCann alongside with Product Manager, Athira Nair, who do a 2025 End of the Year Recap! It's a session you won't want to miss! Register: hubs.li/Q03W7hSY0 Wed, Dec 17 | 2:00 PM

Having a busy Black Friday? From now through the holidays, call volume skyrockets, and contact centers feel the pressure. Seasonal agents need to be ramped fast, trainers get overloaded, and customers expect flawless service. Discover SymTrain: hubs.li/Q03W79j30

ResultsCX transformed their training by using AI-powered simulations and the impact was immediate: 13% higher CSAT 15% lower AHT 21% drop in attrition Check it out: hubs.li/Q03W2xXH0 Reduce attrition & build confident agents faster: hubs.li/Q03W2GG10

Happy Thanksgiving! 🧡 Today we’re grateful for the incredible partners, customers, and industry leaders who push the boundaries of what’s possible in training and coaching. Wishing you a holiday filled with rest, gratitude, and connection. Thank you for being part of our story!

#ThursdayTip: Did you know that with our AI Sym Creation feature you can adjust one Sym into 8 different ones with Customer Tone? Easily create Modules & Training Plans to transform your simulations from “good practice” to real-world ready. Want more tips? hubs.li/Q03VchSM0

SymTrain in LONDON?! 🇬🇧 Our CEO & CLO, Dan McCann, is on the ground at the Call & Contact Centre Expo 2025, and we’re already getting the first photos from the floor. This event is a powerhouse for CX pros: live demos and the chance to network with leaders shaping what’s next.

What an incredible time at DevLearn 2025! From AI-driven learning experiences to practical strategies that push the industry forward, DevLearn delivered the inspiration and momentum every learning leader needs. Transform training today: hubs.li/Q03VbR8W0

TODAY! Don't miss out on Tips and Tricks! With Implementation Manager, Gaurav Kapadia, who will delve into AI Voices & Personas: Building Smarter Training! ✨ Register here: hubs.li/Q03T-Y5l0 Wed, Nov 19 | 2:00 PM EST #symtrain #AICoaching #TipsTricks #Webinar #CX

Attrition. Burnout. Inconsistent performance. Sound familiar? Most contact centers face the same challenge. But what if training worked before the first customer call, not after? Discover how to close skill gaps and build stronger, happier teams: hubs.li/Q03T2tbZ0

Performance doesn’t come from theory, it comes from practice. With SymTrain, agents start with AI-powered simulations that mirror real customer interactions. They practice, make mistakes safely, & get instant coaching to improve. That’s the SymTrain way. hubs.li/Q03SP7jY0