TDCX

The #VoicesForHer initiative was TDCX Thailand's way of making inclusion visible. It featured a live music festival and a weekly infographic series exploring women's history, achievements, and allyship. See how TDCX puts inclusion into practice: bit.ly/4dqUQYN

Through the TDCX Foundation's partnership with Teach for the Philippines (TFP), we invest in education at every level. See how TDCX invests in the communities we operate in: bit.ly/4d7Fs3c #TDCX #BeKinder #CSR #EnableTheFuture

Read the full blog by Sophie Chelmick, TDCX EVP – EMEA, to see how TDCX approaches CX for connected IoT ecosystems: bit.ly/4adlJ1O #CX #AI #Outsourcing #EnableTheFuture

Acquisition costs rose 60%, yet 70% of players quit over toxic lobbies. For first-timers, unresolved toxicity spikes churn by 320%. Read how TDCX’s AI-powered "for-players-by-players" strategy turns player support into a retention driver: bit.ly/4ehdunP #CX #Gaming

Every repeat call drops CSAT by 15%. The cause? Unprepared agents. 📉 AI simulation puts new hires through high-stakes scenarios before real interactions. Faster readiness. Better CX. Martin Shaw, TDCX AI Senior Director, explains how: bit.ly/4mDTDRS #EnableTheFuture

153 reasons our standards keep rising. 🌟 At the Q4 & Annual 2025 Stellar Performance Awards, TDCX Philippines recognized 153 awardees with flowers from the Bloom Bar, live portrait sessions, and a night built around the people behind our results. #BeHappier #EnableTheFuture

Agentic AI is transforming customer service and raising the bar on accountability. ⚖️ As autonomy grows, so does the “Trust Gap.” Explore how an AI + humans model bridges that gap and drives CX excellence: bit.ly/4estS4X #CX #AI #Outsourcing #EnableTheFuture

Remote patient monitoring scales fast. Support must keep up. See how TDCX orchestrated operations for a leading EU HealthTech provider: ✅ 4.9/5 CSAT ✅ 97% agent availability ✅ 97% faster response Read more: bit.ly/4tgnnHa #CX #HealthTech #EnableTheFuture

In his blog, Byron Fernandez, Group CIO and EVP of TDCX, explains how your company can turn AI into a strategic advantage while maintaining full control of its outcomes: bit.ly/4mvbUAL #CX #AI #Outsourcing #EnableTheFuture

Agentic systems excite, but building them on models that assume human control magnifies risk. CX leaders must orchestrate people, AI, and workflows to succeed. Download TDCX’s white paper for our strategic framework to win the CX race: bit.ly/4cidEbQ #EnableTheFuture

Scaling in the CX supercycle means orchestrating machine-speed decisions to stay ahead of evolving industry pressures. Discover the four paradigm shifts redefining CX in our latest blog: bit.ly/47FIpGn #CX #AI #Outsourcing #EnableTheFuture

Agent proficiency isn't a training problem. It's a data problem. 📊 TDCX used data science & CX consulting to build custom learning paths for a tech firm. Martin Shaw, TDCX AI Senior Director, breaks down the framework: bit.ly/4dc0Juf #CX #AI #EnableTheFuture

Plug-and-play #AI won't fix fragmented #CX systems. It will scale your mistakes. ⚠️ AI is making high-stakes judgments now. Proper orchestration turns this into an advantage. TDCX breaks down what better orchestration means for your CX strategy: bit.ly/4rUMWvD

When AI moderation lacks human context, player engagement drops. 📉 At TDCX, our Trust & Safety solutions combine gaming expertise & AI risk management to protect platforms at scale while preserving gaming community nuance. 🎮✨ Learn more: bit.ly/4luvX1Z

We are honored to receive the Outstanding Community Partner Award from Social Career, recognizing our continued commitment to responsible business and community impact. 🥳🧡 Check out our journey here: bit.ly/45Wr239 #TDCX #CSR #EnableTheFuture

Can we trust #AI with outcomes? Automation is the baseline, but what sets leading brands apart is how they deploy AI. TDCX Group COO and EVP Angie Tay breaks down why intentional orchestration is the new mandate. Read here: bit.ly/3MVWkRr #CX #EnableTheFuture

TDCX Malaysia recently partnered with Kechara Soup Kitchen Society (KSK) for the third consecutive year, rallying our people behind a company-wide grocery donation drive. 🤝 Thank you to our amazing #TDheroes who drove this initiative forward! 🙌 #TDCX #CSR #EnableTheFuture

The CIO mandate is evolving from governance to firm sovereignty. TDCX CIO and EVP Byron Fernandez shares his guide to building a sovereign AI stack. Read it now in The Edge Malaysia: bit.ly/3OoeOKN #CX #AI #Outsourcing #EnableTheFuture

In her article with FutureIoT, Angie Tay, Group COO and EVP at TDCX, shares how a human-first approach, continuous participation, and employee-driven innovation are fostering a future-ready workforce. Read here: bit.ly/3ObHxCw #CX #AI #Outsourcing

Hiring teams conduct 42% more interviews, yet talent gaps persist. Work is evolving faster than roles. In her latest blog, Carine Zeng of TDCX Talent Solutions shares how to build a workforce ready for what’s next: bit.ly/4rfiA7O #TDCX #TalentSolutions #EnableTheFuture