Telecom Namibia

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This Africa Day, we celebrate the power of connectivity to transform lives and unlock opportunity. Telecom Namibia continues to invest in modern, resilient, and inclusive networks—expanding fibre, upgrading mobile technologies, and strengthening national and cross-border connectivity. Together, we are building a digitally connected future for Namibia and Africa.

TELECOM NAMIBIA IS COMMITTED TO COOPERATING WITH CRAN ON NETWORK SERVICES DISRUPTIONS Telecom Namibia acknowledges the recent media statement issued by the Communications Regulatory Authority of Namibia (CRAN) regarding recurring broadband service disruptions affecting parts of the country. The company notes CRAN’s concerns regarding the impact of these disruptions on consumers, businesses, and institutions, as well as the importance of maintaining quality of service standards and transparent communication. Telecom Namibia confirms that it is fully cooperating with CRAN and will provide a comprehensive briefing outlining the root causes of the network disruptions, the interventions currently underway, and the measures being implemented to stabilise services and prevent recurrence. The disruptions are linked to a combination of network infrastructure challenges and system-related issues within the fixed broadband and mobile environment. Our technical teams remain fully mobilised and are working around the clock to restore affected services and strengthen overall network resilience. Telecom Namibia recognises the critical role reliable connectivity plays in Namibia’s socio-economic development and digital transformation. The company, therefore takes the current service challenges seriously and is accelerating a series of targeted interventions, including: • Network stabilisation and optimisation initiatives • Ongoing infrastructure upgrades and modernisation programmes • Improved monitoring and rapid response capabilities • Enhanced communication to customers and stakeholders Telecom Namibia further acknowledges that service performance has not consistently met expected standards. The organisation is committed to restoring service reliability and rebuilding customer confidence through measurable improvements and greater transparency. The company will continue to engage proactively with the shareholder, CRAN, customers, and the public, ensuring regular updates on progress and timelines as restoration efforts advance. Telecom Namibia remains committed to meeting its licence obligations and delivering reliable, high-quality telecommunications services to all Namibians.

Please note revised Teleshop operating hours for Africa Day on Monday, 25 May 2026. Wishing you a meaningful Africa Day celebration!

SERVICE RESTORATION – FIXED BROADBAND DATA Dear Valued Customer, Please be advised that the nationwide service disruption affecting Fixed Broadband Data has been resolved. All services are now fully operational. Summary of Details: Service Affected: Fixed Broadband Data Status: Fully Restored Scope: Nationwide We thank you for your patience and understanding during the service disruption. Telecom Namibia Management

SERVICE DISRUPTION – NATIONWIDE FIXED BROADBAND DATA Dear Valued Customer, please be advised of the following: Service Impact: Disruption – Fixed Broadband Data Affected Areas: Nationwide Technical teams have been deployed and are actively working to restore services. Restoration efforts are ongoing, and progress is being made. Further updates will be communicated as more information becomes available. Telecom Namibia Management

Keep up with the latest news and updates from Telecom Namibia! Click on the following link for more: mailchi.mp/telecom.na/tel…

TELECOM NAMIBIA AFFIRMS COMMITMENT TO NETWORK MODERNISATION AMID ONGOING SERVICE IMPROVEMENTS Telecom Namibia acknowledges the network challenges recently experienced in parts of the country, the impact these issues have on customers and businesses, and is actively addressing customer concerns. We would like to reassure the public that Telecom Namibia is actively implementing an extensive network modernisation programme aimed at significantly improving service reliability, speed, and overall customer experience across the country. This forms part of Telecom Namibia’s broader commitments under its 2027 Integrated Strategic Business Plan (ISBP). Access the complete article at this link: telecom.na/media-centre/9…

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Telecom Namibia’s Board, Executive, and Management convened today, 18 May 2026, for a three-day strategic charrette, which is currently underway. The session is focused on reviewing and strengthening the organisation’s strategic direction, exploring new opportunities, and identifying ways to enhance performance. It also provides a valuable platform to address challenges and develop practical, forward-looking solutions to support sustainable growth and transformation.

SERVICE DEGRADATION – KAVANGO WEST, KAVANGO EAST, ZAMBEZI Dear Valued Customer, please be advised of the following: Service Impact: Degradation – Fixed and Mobile Affected Regions: Kavango West, Kavango East, Zambezi Technical teams have been deployed and are actively working to restore services. Restoration efforts are ongoing, and progress is being made. Further updates will be communicated as more information becomes available. Telecom Namibia Management

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OHANGWENA GOVERNOR ENGAGES TELECOM NAMIBIA AND POWERCOM ON STRENGTHENING REGIONAL CONNECTIVITY The Governor of the Ohangwena Region, Hon. Kadiva Diana Hamutumwa, paid a courtesy visit on 15 May 2026 to the leadership of PowerCom and Telecom Namibia, where she met with Dr. Stanley Shanapinda,  Telecom Namibia Chief Executive Officer, Mr Set-son Shifidi, PowerCom Vice Chairperson and Mr. Beatus Amadhila, PowerCom Chief Executive Officer, as well as members of management and the executive teams. The visit provided an important platform to discuss the connectivity challenges facing the Ohangwena Region, with the Governor emphasising the critical role that reliable telecommunications infrastructure plays in driving social and economic development. She highlighted the importance of improved connectivity in unlocking opportunities across key sectors, including education, business, and public services. During the engagement, both PowerCom and Telecom Namibia shared insights into ongoing and planned capital infrastructure projects aimed at enhancing network coverage and service delivery in the region. PowerCom outlined its efforts to expand network reach through the deployment of additional telecommunications towers, while Telecom Namibia highlighted its role in delivering services and improving access to connectivity. Telecom Namibia CEO, Dr. Stanley Shanapinda, also highlighted initiatives focused on connecting schools within the region, underscoring the organisation’s commitment to supporting digital inclusion and enabling access to learning opportunities through technology. The discussion further explored opportunities for collaboration and partnership, with all parties reaffirming their shared commitment to strengthening connectivity and ensuring that communities in the Ohangwena Region are well-positioned to benefit from Namibia’s growing digital economy.

Congrats to our Telecom Namibia graduates! Balancing work and studies is no small feat, your achievement makes us proud. Here’s to shaping the future together.

CABLE THEFT INCIDENT: OTJOMUISE (WINDHOEK) Dear Valued Customer, Telecom Namibia regrets to inform customers that fixed voice and data services in parts of Otjomuise, Windhoek, are currently experiencing service interruptions due to cable theft. Our technical teams are actively working to restore services as quickly and safely as possible. We sincerely apologise for the inconvenience caused and thank you for your patience and understanding. Kind regards, Telecom Namibia Management

On this Ascension Day, Telecom Namibia extends warm wishes to all observing this day of spiritual significance. May it be a time of peace, reflection, and renewed hope for our valued customers, stakeholders, and communities across Namibia.

On this Ascension Day, Telecom Namibia extends warm wishes to all observing this day of spiritual significance. May it be a time of peace, reflection, and renewed hope for our valued customers, stakeholders, and communities across Namibia.

Please note the revised Teleshop operating hours for Ascension Day on Thursday, 14 May 2026.

Telecom Namibia is pleased to confirm that the previously reported nationwide disruption affecting mobile voice and data services has been fully restored. We thank you for your patience and sincerely apologise for the inconvenience caused.