The AA

@LifeaMasthead Hey there, we're over the moon that Steve could work his motor magic 🔧✨😊. We'll make sure he gets this and hope you're now back on the move.

@TheAA_UK can't find a way to give good feedback on AA app! Driver Steve in LC72YZL Fri 22nd May attended us at Bassetts Pole roundabout Sutton Coldfield 5.25pm. Absolutely lovely guy..brilliant service. A million miles from 2 encounters we had with the RAC in recent yrs.

@meatjohngreen Hi John, we’re super busy at the moment but doing everything we can to answer calls as quickly as possible. Please try to stay on the line, as hanging up and redialling will put you to the back of the queue. We’ll help as soon as we can.

@TheAA_UK I have currently been on hold for over half an hour just waiting to speak to the first real person. Can the AA be called an Emergency service?? I hope this is not another victim of the “working from home” culture. So disappointed. Ringing up for my 92 year old mum

@Sammyjo1954 Please let her know to reach out to us directly if she'd like this to be looked into.

@TheAA_UK NO she didnt actually. She managed to get her son, he had to come some distance to rescue her. Sad state of affairs

@TheAA_UK Two hours ago I found a lady stranded in her car with a flat tyre She is 88, she has no water left, no toilet no food She phoned you THREE TIMES answered your online questions, then they cut her off or told she doesn't exist IS THIS HOW YOU TREAT THE ELDERLY CUSTOMERS

@HollandsToffee Hi Jennifer, we're sorry there was a longer than expected waiting time, we were extremely busy but working hard to try and get to all Members as quickly as possible. We hope you're OK and got home safely.

@TheAA_UK @lucycarroll180 We are stock on a busy road, AA SAID THEY WERE COMING 11 hours later NOTHING

@TheAA_UK utterly disgusted. Son in law has broken down, you send a recovery vehicle who said they can only take him half way home. He’s tried ringing you again to speak to someone and been waiting for someone to pick up for 90 mins!!!

@jgilchrist Hi, we've been mega busy, but our agents have been working through all calls as quickly and efficiently as they can. We hope you got through to the team for help and got home safely.

@TheAA_UK it took 40 mins to answer my last call, now I’ve been holding for another 20 mins. What is the problem? 4th ‘emergency’ service’? Are you serious?

HI there, we're sorry to hear this, we're sure the team were doing all they could to get someone out to our Member as quickly as possible. Please ask the Member to reach out to the breakdown team for assistance today, and they can contact us directly through their own profile to raise their concerns.

@TheAA_UK shambles of a company 72 year old on his motorbike on his own on the hottest day of the year breaks down not near anywhere can't leave bike and he's left stranded for well over 6 hours, recovery driver just turned up at 19:55hrs was told twice by yourselves someone be

Hey Bill, we do show European and insurance policies, as long as all your policies are direct with us you can view under one account. If your UK breakdown cover is through the bank, and the others are direct, you'd need to create another online account with a different email address for the insurance or European.

@TheAA_UK When I buy European Breakdown cover why doesn't the cover appear in my AA account or in the App? I can't understand why you have an app but it only shows the UK Breakdown cover and not AA Insurance, EU Breakdown etc. Make it better!

@simonttrigg We hope your family were okay and please let your Son know to reach out to us directly if he'd like this to be thoroughly looked into.

@TheAA_UK No your service is beyond poor!!! Anyone should use other companies because you are happy to leave a baby in a car on the side of the road for 6 hours!!! Shocking customer care!

@TheAA_UK Hi, can you please help me as my son is stuck on the side of the road with my 6 month old grandson and has been there for the last 4 hours!!! You sent 1 person out and he needs a tow but you are saying another 2 hours to collect them with a baby!

@Ohforpity Hi, we’ll always do our best to answer calls and help as quickly as we can, but we were really busy over the Bank Holiday due to the heatwave. We hope you were all okay and were able to let our team know everything about your situation so any extra support could be given.

@TheAA_UK ANSWER THE PHONE!!! my infant is in the car with no AC!!

@rockingrobins1 Hey, yes you can 😊. For full info and how to book, please go to 👉theaa.com/vehicle-inspec…

@TheAA_UK I'm looking at buying a camper van but need the AA to inspect it before purchase. I know you offer this service. The vans I am looking at are all over the country. When I find one that I really like, can I book in an AA inspection?

@lollyehat Hi, you can email them over to customer.solutions@theaa.com and they can take a look into this.

@TheAA_UK My mother drove from Scotland to come and pick us up so we didn’t cook, we stayed in a hotel, and AA were able to recover the car at 11am THE NEXT DAY. Let me know who to send reciepts to 🙃

Cheers @TheAA_UK - only been broken down since 9:00am this morning with a four year old.

@pierroadcoffee Hi, we’ll always work to make sure someone arrives with you as quickly as possible. Many factors can affect a wait time, and we hope you’re doing OK now and managed to get back home safely.

@TheAA_UK and it gets worse now 0245! That’s since 1645 to recover 1 car! Absolutely disgusting service! High volume of calls isn’t really an acceptable excuse! You’re supposed to be providing a service (not a well it’s a bit busy we’ll get to you at some point!) Dreadful!

@Manlet Hi, we're really sorry to hear about the delays. Demand for service is very high at the moment and we're doing everything we can to get to Member's as quickly as possible. We hope everything is ok now and you all got home safely.

@goggin_jones Hi, we're sorry to see this and apologise for any delays. We hope everyone is OK and managed to get back home safely.

@TheAA_UK This is a last resort . My 77 year old parents have been broken down since 11 am this morning in Anglesey North Wales 170 miles from their home .No help forthcoming so they have to abandon their car as a family member is having to drive 5 hour round trip to get them .

@1bbfa083f346450 Hi, we're sorry to hear this. If you would like us to feed this back, please send a DM with more information.

@TheAA_UK it is absolutely ridiculous that on a bank holiday weekend I am blocked in on my driveway by an AA van!! The driver stood on the opposite side chit chatting having a drink whilst there was space to park where he was stood! I've noted the registration of the vehicle.

@FootittAnt Hi, we'll always review the price to see if we are able to reduce this. We're sorry to see we weren't as competitive for you this time. Please DM your policy number, full name and postcode and we'll feed your comments back.

@itvMLshow @MartinSLewis Apparently @TheAA_UK “do not believe it is a good customer experience to negotiate price” for car insurance renewals. I find this absolutely absurd to be honest.