Jeffrey Gilbert

@AskBarclaysUS I’m a victim of identity theft at this point. Get with “your people” and let me know when you’re removing the inquiry and offering me credit protection as guaranteed by US law

@AskBarclaysUS Yea here’s the thing: I don’t have an app # because I didn’t apply for your card. I’ve given y’all my contact info. And news flash - since I didn’t apply for shit I don’t have support documentation. The burden of this is on @AskBarclaysUS NOT me. Where’s my credit monitor svc ?

@Barclays hey had a fraudulent inquiry today from you (AAdvantage card) Nobody can seem to help me in fraud dept. Do I need to lawyer up or are you going to fix this effing mess ???

@AskBarclaysUS Another bullshit response. I just want the fraudulent credit inquiry on my TransUnion removed, and complimentary credit monitoring as guaranteed to me by US law. And I get this bull shit response. Maybe y’all should stay in the UK

@thejeffgilbert Hi, Jeffrey. We understand your concerns and apologize if you've received anything less than superior service from us. We appreciate the time you have taken to give us your feedback, your concerns has been documented. We apologize for any inconvenience. Many Thanks, Jessica

@AskBarclaysUS Don’t you think someone in fraud sept should be available 24/7?????? Serious question. I’m not a customer of yours, but after this I never will be either. The way your company has handled this thus far should ban you from doing business in the US. Feels like nobody gives a crap

@thejeffgilbert Hi, Jeffrey. We are sorry to learn about this fraud credit application under your name. The best people to help with your concern would be our Credit Department. Please reach out to them directly at 866-408-4064. They are available Mon - Fri, 8:00 am - 6:00 pm ET. Thank you, Jess

@AskBarclaysUS That’s the issue - I don’t have a freaking account with you. It’s a fraudulent credit application I need help with. Freakin read my comments for Christ’s sake. And your phone reps are just as useless

@thejeffgilbert Hello, Jeffrey. Please accept our sincere apologies if we have fallen short of your expectations. We'd like to take this opportunity to document your feedback. Please direct message us the phone number linked to your account, and we will record your concern. Thank you, Jess

@AskBarclaysUS @BarclaysUKHelp Got nothing so far

@BarclaysUKHelp @thejeffgilbert Hello. Thank you for reaching out to us. Please accept our sincere apologies. Please know the security of your account is very important to us. We've sent you a direct message. Thank you, Bridget

@BarclaysUKHelp I sent them a message now. But your organization US-stateside is a cluster. I’ve never done business with you and after this I assure you I never will

@thejeffgilbert Sorry Jeffrey, we're Barclays UK, so we can't reach out to Barclays in the US for you. But they'll be able to help if you reach out to them on their handle above 👍 Rach

@AskBarclaysUS hey. Had a fraudulent American Airlines credit app in my name today. Nobody can effing help me. And nobody can offer me credit monitoring which is a US law when your identity is compromised. Someone needs to reach out to me. Your “fraud dept” is useless

@BarclaysUKHelp @AskBarclaysUS Call me crazy - why don’t you reach out do them for me ???

@thejeffgilbert Hi Jeffrey, it sounds like you might be a US customer which means you'll need to reach out to the team in the US. You can find them here @AskBarclaysUS and they're available 24/7. Thanks. Rach

Furthermore. How is it at 10:30 pm US CST nobody can help me ???? And nobody can offer me credit freeze protection for being a victim of identity theft ? Isn’t that against US law ????