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The customer fills out form changing payment method. @Prudential_Mex Cancels account. Blames customer. Is that how we do business in Mexico City? @Prudential YOU MADE TRUST A FOUR LETTER WORD!
@Prudential What is going on in your Mexico City office? So far, I have filed forms to change the method of payment, before my yearly charge, I tokenized the new card and so far, the old payment method continues to be charged, someone from your offices indicated my account ....
@Prudential and now I have been informed that the yearly charge was taken out of my retirement savings!!!! What is going on in your Mexico City Offices?!
@Prudential The values of trust and respect mean nothing when your customers are in the dark about one of the most important assets for our retirement. This problem started in July... What is going on in your Mexico City Office?
Is there a scam going on @Prudential ?? I haven't had a decent response since this started. A representative called to inform me I had cancelled my account when in fact I was changing the payment method, before the annual charge!
I was asked to fill another form, which you haven't sent- In which I am to ask you to reinstate my account.
@Prudential
The gentlemen on the line stated it was his mistake and that there would be no further issues. What is happening at your Mexico City OFFICE?!
Is anyone else having trouble getting @Prudential to charge the right card and not mistaken them for someone who wants to cancel their account, thus forfeiting their retirement savings???!!! How can you make that mistake?!