Thirteen Group

@Nicole4Justice_ Hi Nicole, thanks for your message. Please can you send us a direct message with your details so we can look into this for you? Thanks.

@quotidian_1 Hi Mike. thanks for your message. Our rent charges are set in line with government policy to make sure they're fair. We understand this can feel worrying and we’re here to support to our customers. You can read more on our website 👉 thirteengroup.co.uk/rent

@Thirteen_Group Supporting people to live well and tackle social depravation BUT you increase rents by 1% above inflation despite increased reserves. SHAME ON YOU

@inkedcaribbean Hi Nicole, please try to send us a message now. We've let the team know about your message, so they'll be ready to help you as soon as we have your details. thank you

@inkedcaribbean Hello Nicole, we're really sorry to hear this. Please send us a private message with your details so we can help, thank you

@rebeccacairnes Hi Rebecca, we're glad this has been resolved for you. Thanks.

@Thirteen_Group The issue has now “finally” been resolved! My monies were returned to me today

@Thirteen_Group do you have any credit control Staff working in your Middlesbrough area?! I have been calling and expecting a call back since last Monday! Your area housing officers are no better! 11 years I was tenant, never missed a payment and now you owe me money 😡😡

@inkedcaribbean Hi Nicole, we're sorry to hear this. Please could you send us a message with more information, so we can look into this as soon as possible?

@rebeccacairnes Hi Rebecca, unfortunately we can't direct message you on here, but your message has been passed onto customer services who will be looking into this for you. Thanks.

@Thirteen_Group I am Unable to send you a direct message, can you me and then maybe I can reply?? Otherwise please liaise with your colleague Hannah on 0300 111 1000 and she will be able to advise you further. Or you can read the notes

@MMarmia Hi, we appreciate that people don't always feel comfortable to raise a complaint which is why we offer different ways to do it. You can find more information on our website thirteengroup.co.uk/page/complimen…. We have passed your feedback on to our Touchpoint team for improvement. Thanks.

@Thirteen_Group My friend is worried about repercussions if she complains. She is already in a vulnerable state mentally and this further exacerbated her condition! I simply want you to be aware & train your reception staff to demonstrate compassion and dignity when dealing with clients.

@Thirteen_Group I have recently been shocked at the attitude of your staff. I thought you were an empathetic sympathetic company . My friend visited Stockton branch two weeks ago asking for help. She was greeted by absolute rudeness! Are your staff trained ?

@StevePe51559304 Hi Steve, if there is something we can help with please do send us a direct message so the team can look into this for you. Thanks.

@mrdalkin1234 Hello, please could you send us a private message with your details so the team can look into this, thanks

@Thirteen_Group could you plz explain to me why I have to wait till mid April for you to come and fix my neighbours fence which is in my garden.

@gemstar2991 Hi Gemma, we're sorry to hear about the issues you're experiencing. Our housing team have dropped you a text with their contact details to see how we can work together to come to a solution. If you have not received this, please let us know. Thanks.

@Thirteen_Group (6/ ) my mental health has declined so much I do not recognise my self anymore , I am doped up on medication and feel like a zombie , I think about suicide everyday and I'm truly scared , I don't understand why thirteen are happy for good people to live this way

(1/)@Thirteen_Group yet again showing how little they care for their Tennant's , I have been having problems with my neighbours for 2 years now , smashing my windows for putting up CCTV to protect our home they became enraged damaging every window on our home #SuicidePrevention

We've launched our new annual report, showing how we're working together to build a better West Yorkshire. With 85,000 people on housing waiting lists, we're tackling the housing crisis by building affordable homes and upgrading existing ones. Read here: ow.ly/ApfP50UTSqa

📢 Something exciting is coming... We're about to launch our new website - a home for housing ambition, news and insights for #WestYorkshire. Stay tuned, it’s just around the corner!

@StevePe51559304 Hi Steve, we can see you have been speaking to a member of our team with more detail on this. Thank you for bringing it to our attention.

Everyone should have access to a safe, warm and affordable home. That’s why we’ve set out new priorities to tackle the housing crisis in #York and #NorthYorkshire. 1) Right homes in the right places 2) Low carbon homes 3) Workforce capacity Read more: ow.ly/BUaZ50UlxEV

@thot_hanks Hi, thanks for your message. Please can you direct message us with your details and address so we can investigate this for you? Thanks.

@MarkOnTwittter Hi Mark, thanks for your suggestion. We'll let our communications team know. You can always send us pictures and video of any estate issues via social media or email customerservices@thirteengroup.co.uk

@Thirteen_Group Thanks, could there be a form on your website for problems like this on your estates ? Would be more convenient and could send pictures.

@Thirteen_Group I reported some graffiti on one of your properties on Wednesday , happy to see one of your employees removing it the next morning, great work , could you pass my thanks onto the relevant dept please ? 👌