thortful

@mydogminton Hey there, thanks for getting back to us. We're sorry to hear this! If you could drop us an email to talktous@thortful.com, we'll be able to get this sorted that way instead 😊 Best wishes, Lola at thortful

@thortful Can't DM you.

@thortful Hi. This was delivered to us at correct address but there's nobody here at this address. We've lived here for years. If you DM me I can provide the unedited photo. Please let the customer know they've used an incorrect address.

@AmandaUnsworth3 Hey Avery, thanks for reaching out. We're so sorry to hear that your order hasn't arrived in time for the occasion. If you drop us a DM with your order number, or an email to talktous@thortful.com, we'll get this sorted for you right away. Best wishes, Lola at thortful

Cheers @thortful, this is the second occasion I've woken up without a card because apparently express delivery means you just don't send it or it turns up two days late. Very unhappy Mum and child (and Dad who ordered) this morning.

@cjw234567 Hey there, we're so sorry to hear this! Would you be able to drop us a DM or email to talktous@thortful.com with your order number, we can double check your order for you. Best wishes, Lola at thortful

First time ordering off thortful, first cards got delivered great, on time, now a card and a bottle of wine I put down as a scheduled delivery for today, is currently 3hrs away in Nottingham, at 10:08PM, but tracking still says expected delivery today…

@geeb88 @RegattaOutdoors Hey Gee! This is so lovely to hear, we really appreciate your kind words. Keep spreading positivity! Best wishes, Lola at thortful :)

I normally just complain a lot, so in a change of pace, just wanted to say I've had amazing customer service by both @thortful and @RegattaOutdoors this past week. Absolute gems.

@kyrstie_o Hey there, thanks for reaching out! We're so sorry to hear this. Would you be able to drop us a DM or an email to talktous@thortful.com with a copy of the discount code email and your email address, and we'll get this sorted for you. Best wishes, Lola at thortful

@thortful you’ve sent me a code for a free Mother’s Day card but the code doesn’t work 🤷🏼‍♀️

@clairepreesty Hey Claire, thanks for reaching out. We're so sorry to hear that your order hasn't arrived just yet! If you drop us a DM with your order number, or an email to talktous@thortful.com, we'll get this sorted for you right away. Best wishes, Lola at thortful

@thortful Hello. Ordered an anniversary card for my husband (anniversary tomorrow) which was dispatched last Wednesday but hasn’t arrived. Royal Mail are letting you down massively, I’m unlikely to use you again now because that’s been a waste of a fiver 😭

@StellaLuckie Hey Stella, thanks for reaching out. We're so sorry to hear that your order has not arrived. If you drop us a DM with your order number, or an email to talktous@thortful.com, we'll get this sorted for you right away. Best wishes, Lola at thortful

@thortful I ordered a Mothers Day card last monday (2nd). Paid full delivery cost to get here by Thurs. Its now monday and it still hasn't been delivered! Ive emailed, no reply, ive dm'd with no replys. Not happy at all as needed this for friday!

@ayley26 Hey Karen, thanks for getting back to us. This email was sent on or around 15th February, as we're not able to access your email address via this thread, we would recommend dropping us a DM or email so we can help further here. Best wishes, Lola at thortful

@thortful Can't you just resend it.out?

@thortful any chance of sending an email with a link to opt out of mother's day purchases like a lot of company's have. Thanks.

@becca_x94 Hey Becca, thanks for reaching out. We're so sorry to hear this. If you drop us a DM with your order number, or an email to talktous@thortful.com, we'll get this sorted for you right away. Best wishes, Lola at thortful

@thortful paid for next day guaranteed delivery on a card for today which has not arrived. What’s the point in me paying more money for guaranteed delivery when you can’t even fulfil that? Waste of money 🙄

@HLL8 Hey Helena, we're really sorry to hear your order hasn't arrived. We'd love to help with this, so if you're able to send us a DM with your order number or drop us an email at talktous@thortful.com, we'll be happy to get on the case! - Best wishes, Lola at thortful :)

@thortful still waiting for the valentine's day card I ordered last week. Not impressed, considering 40% of the cost is a delivery charge. Maybe you should stop using these guys bbc.co.uk/news/articles/…

@pradz139 Hey there, we're really sorry to hear your order arrived damaged. We'd love to help with this, so if you're able to send us a DM with your order number or drop us an email at talktous@thortful.com, we'll be happy to get on the case! - Best wishes, Lola at thortful :)

@thortful guys look at the state of this card I had delivered. This is not on. Can you claim the cost of my card and delivery back from Royal Mail for me?

@_EmmaJane90 Hey Emma, we're really sorry to hear you haven't received your order. We'd love to help with this, so if you're able to send us a DM with your order number or drop us an email at talktous@thortful.com, we'll be happy to get on the case! - Best wishes, Lola at thortful :)

@thortful hello, I ordered a valentines card from you on 11th February, was told delivery 12th but it hasn’t shown up. No point in it coming next week as would have missed the boat! 😞

@joeferrett Hey Joe, we're really sorry to hear you haven't received your order. We'd love to help with this, so if you're able to send us a DM with your order number or drop us an email at talktous@thortful.com, we'll be happy to get on the case! - Best wishes, Lola at thortful :)

Ordered a Valentine’s Day card for my wife from @thortful on Monday. Post has been today, still not here. It’s been nice knowing you, everyone. Take care of yourselves

@Nathansnowbooks Hey Andy, we're really sorry to hear you haven't received your order. We'd love to help with this, so if you're able to send us a DM with your order number or drop us an email at talktous@thortful.com, we'll be happy to get on the case! - Best wishes, Lola at thortful :)

@thortful order 513622925 placed on 3rd feb, paid extra for tracked 24, still not arrived, any chance this could be sorted please? Chat bot on your site said a human would be in touch but no one has :-/

@murtaman Hey there, thank you for taking the time to point this out. This wasn’t meant to cause offence, but we recognise why it has and appreciate people calling it out. We’ve taken the feedback on board and won’t be promoting this content going forward. Thanks, Team thortful

@thortful out here sexualising content designed for kids. Not a good look, especially with all the other nonce stuff in the news right now

@12pots Hey Alan, we're really sorry to hear you have an issue with your recent order. We'd love to help with this, if you're able to send us a DM with your order number, and a little more information, we'll be happy to get on the case! - Thanks, Aaron :)

@thortful no one answers the advertised number - I have a problem with the order I have received

Hiya Jane, thanks for reaching out. We're so sorry to hear this. If you'd be able to drop us an email to talktous@thortful.com, we'll be able to process this for you. If you've already emailed with this request, one of the team will get back to you as soon as they can! Best wishes, Lola at thortful :)

@thortful no answer from anyone I was told customer service would be in touch...still waiting as unable to cancel account

@rebeccadaly_ Hey Rebecca, thanks for reaching out, we're so sorry to hear this. We'd love to help, so please drop us a DM with your order number and query, and we'll be right on it! Best wishes, Lola at thortful

@thortful tried calling your helping but just has the automatic message that you’ll be back after Christmas! Have also tried emailing and no response Can someone get back to me ASAP !!!