Three Ireland Care

Register your interest - 3.ie/iPhone17PreRegX #iPhone17Pro #AppleEvent

@SeamusjKearney Hi Séamus! If you pop through to our DM with the Eircode, we can take a closer look then 👍

@ThreeCare Hi, this lack of connectivity has now spread to my work phone. Although internet came back on one of the personal devices. What is going on? Is there a cell tower out of operation? @ThreeCare @ThreeIreland

@ThreeCare Hi, I have lost mobile service in Dublin 8. It's happened on two devices both with Theee. Although my work phone (third device), also with Three, is working. Can you advise if something is causing this? Thanks.

@kevindfc1 Hey Kevin, Sorry to hear this. Pop me a DM with your Eircode, and we'll check this out. Maureen

WiFi reliability is shocking. Twice in past 2 weeks its gone and now again. Yet you wont send an engineer out? @ThreeCare

@KleemannLuise Hi Marie, sorry to hear you are unhappy with your speeds. Pop us a DM, and we can help you with this. Maureen

@ThreeCare the last 3 month have been like this! 30€ per month. Absolute joke

@calahonda4 Hi Grace 👋 If you're still having difficulties, please confirm your exact address/Eircode in DM. I'll be able to have a look at the area and see what's going on. James

@ThreeCare hi is there an issue with the 4g/5g network ? I can’t google anything outside the house . My buddy is Tesco mobile and finds the same. WhatsApp unaffected ?

@Euphorial91 No problem! If you need a hand or have any questions in the process of changing the sim pop us a message 😀

@ThreeCare OK cool, I want to get a new unlocked phone and just use the existing physical sim, but new phone is an esim

@ThreeIreland @ThreeCare is it possible to swap from a current physical sim to an esim and keep number, data plan etc?

@robvanDD Hi Robbie, we'll be happy you help. I'm unable to see any DM. Can you send me another one, and we can go from there. Maureen

@ThreeCare I've sent you a DM regarding poor broadband service, please help 🤞

@itsripleytimex Hi Tina 👋 Let's check this out! If you're still having difficulties, drop me a DM with your exact address/Eircode and I'll be able to have a look at the area and see what's going on. James

@ThreeCare no explanation service just went down bit unacceptable any one could have been stuck without phone service tonight. Best do better absolutely your network is shocking

@_Xivda_ Hi there 👋 We're unable to choose mobile numbers for customers, we can only provide randomly generated numbers. James

@ThreeCare I have recently purchased a iPhone 17pro and ported my number in your Blanchardstown store and my sim was an E-sim is there any way I can add the correct information so I can have my old number

@NaveedRaja01 @ThreeIreland I've resolved the issue accessing your DM, Naveed, and have now popped you a DM. I'll continue to support you from there.

@ThreeCare @ThreeIreland I am not reaching out different platforms for same issues . Your team lacks empathy, professionalism and is unable to understand the actual issues. I am being thrown around for months now and I want this service cancelled. #WorstCustomerService

@ThreeCare Absolutely disgusted with @ThreeIreland. For months I've been reporting broadband issues, and for the last month since moving address, my 5G broadband has been practically unusable. Today I'm getting around 1 Mbps speeds while trying to work from home. 1/2

@NaveedRaja01 @ThreeIreland I've resolved the issue, Naveed, and have now popped you a DM. I'll continue to support you from there.

@ThreeCare @ThreeIreland The team on the call are not able to listen or understand English, hang up calls, and now u are unable to see the my msgs. Lets chat here then if thats the problem and resolve issue here in comments. Since u are unable to see anything

@NaveedRaja01 @ThreeIreland I'm very sorry this is happening, Naveed. It is likely that my system is causing this. I do apologize. We really want to assist you with this. If you can reach out over another platform, we can address all your concerns.

@ThreeCare @ThreeIreland That is exactly the problem with your service. The number u shared is the one unable to resolve issues and hung up on me 4 times yesterday and now ur social DM is not accessible itself . What a mess you are . Waste of time and money #shameless @ThreeIreland

@NaveedRaja01 @ThreeIreland Naveed, you will need to reach out to us on another platform or by calling our CARE center on 1913 from a Three handset.

@ThreeCare @ThreeIreland I just shared a screenshot with you in comment earlier. I sent a msg on this same account, can u check again? Or just send me a DM

@NaveedRaja01 @ThreeIreland I don't doubt that you sent the message; it's just that I don't seem to have access to it. I'm truly sorry about this, Naveed. If you can pop us a message on one of our other platforms, we will get you sorted.

@ThreeCare @ThreeIreland FYI see this

@NaveedRaja01 @ThreeIreland I'm not sure what is going on, Naveed. I can't find your DM. Would you be able to contact us via another social platform, maybe?

@ThreeCare @ThreeIreland I just sent again here on the DM replying to my msg earlier.

@NaveedRaja01 @ThreeIreland Hi Naveed, I have checked all of our social media platforms, and we've not received a DM from you. Please pop us one now & we'll be able to assist you further.

@ThreeCare @ThreeIreland Hey Maureen, I already did that yesterday as I was asked. But here we are again ... Please check your DM on this account

@NaveedRaja01 @ThreeIreland Hi Naveed, Sorry to hear this. Please do pop us a DM with your account details, and we'll be happy to help you. Maureen

@ThreeCare @ThreeIreland Hey Three, I am still waiting for response and resolution btw. #ThreeIreland #CustomerService #BroadbandFail

@ImmaPinkBubble Hi there, thanks for reaching out. Pop through to us here on DM with your order number, address and date of birth and I'll take a look at this for you. Mairead

@ThreeCare who can I message to reschedule a delivery? I have filled out the form in the “contact us” page but that may take a week to be seen at which point the delivery would have been made. Thanks!

@Eugenome If you're still having difficulties, send us a DM with your details and if needed, we can log this our technical team, Eugene 👍

@ThreeCare Ok. It doesn't work on either a browser on a laptop, or on the app on my phone. So it appears to be a problem at your end.

An agent deleted an account to reset it, now I can't receive verification texts when logging in, although I can send myself SMS messages from another accounts. Has anyone else had a similar issue? Balance dropped to $0. The whole reason I wanted to login was to topup.@ThreeCare