Three Ireland Care

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@LaobhaoiseNihE Hi there 👋 If you drop us a DM with your account details, we will be more than happy to take a look.

@ThreeCare Hi Three, I topped up by €15 today & now my balance is €0. Is there any chance you could rectify this issue. Cheers

@ema_m09 That is strange. We'll be happy to check this out. We'll need some more details. Send us a DM & we can go from there.

@ThreeCare The offer was available in store, I checked before I went to the counter. I also pointed out that the price was €269.99.

@ThreeCare How come your prepay Samsung A26 is advertised at €269.99 yet the guy in Castlebar just tried to charge me €350.00.....

@Sunshine_Emma Hey Emma, Sorry to hear that. What is happening when you try to send us a DM? Do you get an error message? You can contact our CARE line on 1913 to discuss your account. Maureen

@ThreeCare Hi, I tried to dm you but I can't for some reason.

@ThreeCare Hi, can I ask why I have to pay extra for a phone because I'm already a three customer?

@stonie748 Thanks, we have still not received a message from your account. I'm not sure why this is. I'd advise that you call 1913, they will be able to assist you further with this.

@ThreeCare Thank you I’ve removed. Can you check the DM is received

@ThreeCare I tried to top my account whilst in the states to purchase a roaming pack. Every time I added over €30 it applied it to my monthly plan. I was overcharged by at least €60.00

@stonie748 It seems we are not getting your messages, Jonathan. I recommend reaching out via phone or another channel. Sorry for any inconvenience caused.

@ThreeCare I have resent you the messages there please let me know when you recieve them

@stonie748 There is no record of DMs from you. Please visit our page and click on the envelope icon to send us a message.

@ThreeCare I’m still waiting on a response to my DM

@Kelseyysaurus Good morning, Kelsey ☀️ If you drop us a DM with your details, we can take a look then. Tommy

@ThreeCare bought a new phone and can no longer log into the app. Deleted it and re-installed it, but every time I just get a never ending loading circle. Can log in or browser fine.

@stonie748 Hi Jonathan! We can certainly take a look. Pop through to our DM with your phone number and we can go from there 👍 Tommy

@ThreeCare I’m still waiting on a response

@arera Hi Ciara, Sorry to hear this. Pop me a DM with your eircode & I'll check this out. Maureen

@ThreeCare is three down or just having a moment as usual? My phone doesn’t like to work without WiFi…

@WillCurry81 Hey Will 👋 We'll be more than happy to check this, Can you pop us a DM with your details and we'll go from there

@ThreeCare Hi - got the below text which doesn’t add up at all. Can you let me know? Due to top up next week, text incorrect?

@youngandamused Hey Zoe, We've just sent you a DM if you could check your inbox :)

i hope no one needs to ring me btw @ThreeCare

@garrolly Hi Gaz👋 Let's check this out! Drop me a DM confirming your full name, mobile number, full home address including county name and your date of birth. I'll be able to view the account then and advise further. James

@ThreeCare Hi. Is it possible for you to tell me when I am out of contact with Three Mobile. I think it may be this month but can't recall, or locate my contract details.

@Konkerballs2011 Hey there, Sorry to hear this. Pop us a DM with your eircode & we'll check this out. Maureen

@ThreeCare Can you explain why there is no network or broadband in Duleek yet again. I'm starting to get sick of this. This was never an issue with Sky broadband. It's nearly every other day now it goes down. No warning whatsoever.

@fitzeronfood Hi Neil 👋 Let's check this out! Drop me a DM with your exact address/Eircode and I'll be able to have a look at the area and see what's going on. James

@ThreeCare very slow mobile data in Celbridge. Is there an outage? I can't see anything online.

@nigelray8 @ThreeIreland Hey Nigel, Great question. You need to check out if your plan includes usage while there & if not, what will the cost's be. Pop us a DM with your details & we'll help you prepare for the trip! Maureen

@ThreeCare @ThreeIreland hi I am going to Iceland in April and I was wondering about my phone signal while I'm there. Is there anything I will need to do to make sure I have coverage??