Three Ireland Care

Register your interest - 3.ie/iPhone17PreRegX #iPhone17Pro #AppleEvent

@todayInIreland Hi there 👋 Thanks for bringing this to our attention. I will pass this to the relevant team. Please ensure that you don't engage with it 👍 Tommy

Spam report @ThreeCare 085-168-3989

@clareo_r Hi Clare! You can submit a request to port the number here 👉 bit.ly/3SrSTlc. Drop us a DM if you run into any difficulties 😄 Tommy

@ThreeCare hi can someone help me please, I ordered a new bill pay sim, it arrived today, I want to activate it but keep my own number? No instructions came with the sim and there is an 083 number attached in my acc on the app.

@PatCarroll4 Hey Pat, sorry to hear this. Pop me a DM with your details, such as phone number and email, and we'll check this out. Maureen

@ThreeCare i was in the 3arena tonight and hired a phone charger from one of your kiosks. On returning it, i scanned my card, placed the charger in the slot. The slot closed but the screen displayed a message saying the return could not be completed. How can i get my deposit back

@PaulCondron Hey Paul, thanks for reaching out. Pop through to us on DM with your number, address and date of birth and we'll check this out for you. Mairead

@ThreeCare unable to login into App on iPhone. App hangs at login page.

@DarcyCameron7 Hey Darcy, thanks for reaching out 😊 We won’t attempt another top‑up automatically, so you’ll just need to complete one manually. If you have a scheduled top‑up set up, that will go through as normal on the next due date. Mairead

@ThreeCare My card expired so top up didn't go through, have changed details now but will you attempt debit again or do I have to do separately?

@valleyelectra Hey Laura, thanks for reaching out. Pop through to us here on DM with your account details and we'll have a look at this for you. Mairead

Once again, @ThreeCare your data roaming does not workB!

@SonygtThomas Hi there! You can upload the proof of new address here 👉 three.ie/contact-us/con…. Alternatively, pop into a Three store 👍 Tommy

@ThreeCare I needed to change my billing address

@seanmckt @gardainfo Hi Sean, Sorry to hear this. I'll pass this onto our security team. If this should happen again pop us a DM. Maureen

@ThreeCare I keep getting scam calls almost daily now from the following number 045246492 and they are claiming to be "Three mobile" offering 35,40% discounts Please note and send to @gardainfo . Thank you

@roisintrunk WOW! Roisin that looks amazing 😁

There she is 😍🩷@ThreeCare

@sdempsey Good morning, Shane ☀️ We got your DM and will continue to assist there.

@ThreeCare Sent a message about a broadband issue in West Waterford. Is there an outage there?

@todayInIreland Hi there 👋 Let's check this out. Please send a DM confirming your full name, mobile number, full home address including county name and your date of birth. I'll be able to view the account details then. James

@ThreeCare i am roaming in USA: I topped up as i got a text saying I'd used up data (odd: I've been on airplane mode except 2 WhatsApp texts) A bit later I got a message from AT&T saying I'd used up all my data - though I was on ✈️ mode! Is that YOU or spam?

@sagstweets Hey there, I'm unable to see a DM from you. Can you try again or one of our alternative social media channels?

@ThreeCare Have sent you a DM

@ThreeCare I am unable to login to the My3 app since I moved to a new iPhone. The app just keeps circling once I submit the email and password by clicking confirm. I have reinstalled the app a few times which has not helped. I am able to login to My3 via the browser.

@emmetsherry Hey Emmet 👋If you're still facing difficulties, Can you pop us a DM with your Eircode and we'll go from there.

@ThreeCare coverage really bad in Monaghan town and out towards Tydavnet area

@Eugenome Thanks for the feedback! We’ll pass it on. If you change your mind and want us to take a look, feel free to DM us 😊

@ThreeCare I have done before and I was told to ignore the messages. The point is they shouldn't be sent out as they're false information and make people think their number has been deactivated. My number is not inactive.

@ThreeCare No it's not. How come you're sending out these confusing emails to customers? @ThreeIreland

@PatsOConnor Hi there 👋 We are more than happy to take a look. Drop us a DM with your details and we can go from there.

@ThreeCare Roaming not working in Italy since Friday. Told it would be fixed Friday, then Saturday. Then Sunday and now Monday and still nothing. Support cannot provide any real update. This is dangerous for your customers travelling abroad without any access to basic data or maps service. Please resolve and respond urgently

@kierno9468 Hi Kieran 👋 Just replied to your DM and I'll continue messaging you there to avoid any confusion over multiple posts. James

@ThreeCare why is it so difficult to get into the my3 app, I haven’t been able to log in any time and the password reset does not work

@emer12 Hey Emer, you seem to have posted your details publicly, Can you delete the above message and pop us a private message please.

@ThreeCare I’ve purchased an eSIM and I want to make sure my data roaming is switched off with you. Thanks