Ticksy

Great news! Email piping is now live! Your customers can now open tickets with you by sending an email to your defined email address. More details on this article: ticksy.com/updates/new-fe…

@ThemeGoodsStaff Sorry about that. There was a massive CloudFlare outage today, that took down half the Internet. All good now and we're taking measures to prevent this from affecting us in the future

@ticksyapp Guy, our support site themegoods.ticksy.com returns 503 service unavailable error. Please help!

@thelaborator Sorry about that. There was a massive CloudFlare outage today, that took down half the Internet. All good now and we're taking measures to prevent this from affecting us in the future

@wpdatatables Sorry about that. There was a massive CloudFlare outage today, that took down half the Internet. All good now and we're taking measures to prevent this from affecting us in the future

@ticksyapp The Ticksy support app is down for a few hours. Are you working on fixing it?

@Paul_Rezolution Hi there, Please open a ticket with us here support.ticksy.com and give us details about your account so that we can check what's happening.

@ticksyapp Hi, having issues with your account login? Can't login on any browser - multiple devices. Sorry to bearer of bad news...

@SojiOlateru Hi there, I think there is a mistake.We don't sell themes. Maybe you've purchased that theme from one of our customers and they're support services were not as you expected. We don't have control over that. Please get in touch with them.

@danlevinedesign Hi there, Open a ticket with us here: support.ticksy.com and we will gladly help you.

Hi I need help @ticksyapp

@Veented Hi there, We've moved from Recurly to our own billing system. That's why you've received that email.If you need more details aboit that, please open a ticket with us here: support.ticksy.com

@ticksyapp What's the proper way to display the Ticksy subscription invoice? For the last payment, we've got some links to Buygoods website with some weird looking payment documents...

@voodooattack Hi there, We've moved from Recurly to our own billing system. That's why you've received that email.If you need more details about that, please open a ticket with us here: support.ticksy.com

Hey @ticksyapp. I know you recently switched your billing system, but why does buygoods.com have my card details? Why am I getting an email saying I bought an eBook? And why did you share my credit card information without my consent/prior notice? This is *not* okay.

@pepperized Hi there, Please open a ticket with us here: support.ticksy.com and we will gladly help you.

@ticksyapp I was blocked coz im not paying for support. Ive uploaded license from themeRiver at Envato and tried 3 times to install! Ive spent 2 hours with your “plugin” reading support and trying multiple instal methods. Worst experience EVER!

@ticksyapp your layerslider NEVER WORKS RIGHT! I bought premium theme and struggled. I bought standalone plugin, MORE TROUBLE and now it wont update! And you expect ME TO PAY FOR SUPPORT??? I will have paid more than an entire theme. You suck!

@Loc_rabbirt Hi there, Please open a ticket with us here: support.ticksy.com and we will gladly help you.

@ticksyapp hey, could you check the css for the related link?

@JayOnRails Hi Jay, The answer is yes. We are GDPR compliant.

@arefin2k Hi there, Your account is OK. I've just checked it. Please open a ticket with us(support.ticksy.com) if you face any other problems.

@PulseofCFL Hi there, Unfortunately we can't help you with that if the seller requires a purchase code before providing support services. You should get that from your Envato account.

@ticksyapp Hi there. I need some assistance with my website but can't create an account to submit a ticket because I don't have a purchase code to verify my purchase. Can someone help?

@arefin2k Hi Morshedul, I've just checked your account and it's all good. Please open a ticket with us at support.ticksy.com if you face any other problem and we will gladly help you.

@Veented Hi there, Please open a ticket with us here: support.ticksy.com and give us your Ticksy subdomain and we will gladly help you!

@ticksyapp Hi there! For the past 3 days, I haven't been able to log in to my Ticksy Account in order to see my invoices. I'm getting no error messages, just a plain refresh of the login form page. Any plans on resolving the issue?

@fuel_themes @anteksiler Hi there, The problem was solved!

@ticksyapp @anteksiler Hi there, we cannot reply to tickets at the moment. Seeing "Uncaught ReferenceError: ticksy_public_theme is not defined" in console.

@ticksyapp The website is very slow at the moment and I frequently get 503 errors right now.

@MrMartinCowen Thank you for the heads-up Martin! Adding this to our roadmap and will let you know once done

@skalanter Hi Shahin, Can you please submit tickets to our support page: support.ticksy.com with each bug and put there all the details about them and we will gladly fix them.