Tidal Support

@super_yorch Thank you for bringing this to our attention! We've forwarded this to our Content Team who manages our catalog for further review.

@TIDALSupport I have reported some artists with the same name that are completely different and it’s annoying when they show up on my playlists. For instance: This is original Nektar tidal.com/artist/3964001/ vs. this single with different group tidal.com/track/51459734… (cont)

@bayolanez Hey there. Please send us a DM with your Tidal login name, and we'll take a look into this for you.

@TIDALSupport yo fix this issue

@VYRAmusic_2026 Please send us a DM with your Tidal login name, and we'll take a look into this for you.

@TIDALSupport Could you please help with a long‑pending merge issue related to my artist claim? My ticket has been open for a while and I’d appreciate an update. Thank you.

@CaarlosDelgado_ Hey there! Please send us a DM with your Tidal login name, and we'll take a look into this for you.

@TIDALSupport Why are all Dolby Atmos songs in low-quality AAC even though I have the MAX high-quality setting enabled so I can listen to them in FLAC format?

@YoelSolorz36155 Hola. Envíanos un mensaje directo con tu correo electrónico de inicio de sesión de Tidal, y más detalles sobre el problema que estás experimentando. Con gusto lo revisaremos.

@TIDALSupport La aplicación de tidal me falló, no carga las canciones, no me permite entrar a mi contenido, no realiza búsquedas, en fin de detuvo, ya intenté de todo, desinstalando, borrando caché y todo sigue igual. Help me

@KP6Outsold Hey there, send us a DM with your username and we’ll troubleshoot with you.

@TIDALSupport I keep getting logged out today and I can’t download music offline. What can I do?

@1deux3quatre Can you please DM us your username so we can troubleshoot with you?

@TIDALSupport I love you and your product guys, but your app has become too buggy. I'm considering leaving. Please fix that horrendous "Player encountered an error (xxxxxxxx). Audio playback is unavailable" bug :/

@feralapricot Hey there! Please send us a DM with your Tidal login name, and we'll take a look into this for you.

@TIDALSupport I'm trying to sign up for the dj extension, I was subscribed through google so I cancelled it. Now I'm not being given the option to resubscribe through Tidal and upgrade.

@iWantNotToWant Hey there, please send us a DM with your Tidal username and further details with what you are experiencing so we can take a closer look.

@TIDALSupport did you remove lyrics in the latest update 😭

@paxcaldaltn Thank you for bringing this to our attention! We've forwarded this to our Content Team who manages our catalog for further review.

@TIDALSupport I just figured why the first single of Niall Horan's new album never showed up for me, it's on a separate profile. This the where all his music is tidal.com/artist/8155176… And this is the one where you're sending his new music at tidal.com/artist/7184922…

@mvilleneuve1978 Hey there! Please send us a DM with more information about what you are experiencing, and we'll take a closer look.

@TIDALSupport public link display appears to be down .

@dj_dust Hi! Try double tapping/clicking the Confirm button when completing the change. Send us a DM if this doesn’t do the trick.

@INFECTED_DEAD Hey there, please DM us your artist profile link and the moved release. We'd be happy to get a closer look.

@tidalsupport Having an issue with our latest release on your platform. Attempting to claim the artist account has removed the new release and moved it to a seperate nameless artist section, what should I do?

@ChrisRob120 Hey there, please send us a DM with your Tidal username and we’ll look into this for you.

@TIDALSupport hi. I signed up for Tidal today via Apple at £13.99. I have cancelled that subscription but it continues to run until May. I now wish to sign up using my same credentials but directly with Tidal. This is in order to access the DJ add-onI can’t see how?

@JerLisa_Nicole Hey there, can you please send us a DM with your username and we can assist you further?

None of Mariah Carey’s music is playable on @TIDAL and it’s been like that for about a week now. When can we expect a fix please @TIDALSupport ? I’m about to lose my mind out my Mimi in the mornings

@Thomci13 Hey there, please send us a DM with your Tidal username and we’ll look into this for you.

@TIDALSupport my account got cancelled because I have changed credit card, and forgot to update. Now that I have updated it, my account is deleted and I have to start all over. I have a family account. Can this be right. In the mail I mail I got it said that I only had to update

@R33F3R_ Hey there, please send us a DM with your Tidal username and we’ll look into this for you.

@TIDALSupport this is happening for almost every song I try to play, across multiple playlists. I force closed the app and restarted, removed the playlist from my downloads and retried. An also searched for tracks individually and nothing.

@GENERALNATTY Hey there, please send us a DM with your Tidal username and we’ll look into this for you.

@TIDALSupport too many errors all updated to the latest version.

@GeorgeArno2a36 Hey there, please send us a DM with your Tidal username, and we’ll look into this for you.

@TIDALSupport im a paying subscriber since 2019 or so and i just found out that i seem to have lost more than 1000 tracks in my collection. Now shown are only tracks from 2024 onwards. What can be done?

@MaferOcampo13 Can you please send us a DM with your username and we can assist you further?

Why is the app taking soooo long to open @TIDALSupport IT HAD BEEN WEEKS!!! And sometimes it doesn’t even open, it just shuts down 😭😭😭. And the music when I’m using my data, some song play and some doesn’t!!!