Tony Jeffree

@virginmedia quick question. If I was to cancel my Virgin broadband due to the price increase, how long do I keep service for? Is it effective immediately or 30 days notice?

@virginmedia hey, are you able to help with applying my O2 Volt benefits to my VM broadband?

@virginmedia Oof ok, thanks for checking.

@tjeffree Hey Tony, thanks for providing this. Based on the latest updates for this outage we can confirm our engineers are currently working on the fixes however a new fix time has not yet been announced. This could mean our staff needs more time to assess and will notify us asap. ^AG

@virginmedia Can you offer any info about the issues in AL7. It's been ongoing for a week with the "hope to fix this by" date moving every day.

@virginmedia Hey, thanks. Yeah it's F010450301

@tjeffree Hi Tony, sorry to hear you're affected by a service outage and the estimated fix date keeps getting pushed back. Do you have the fault reference number at all so we can check for updates for you? You can find the reference from the My Virgin Media app, if you have this. ^BG