@britishairways please respond to complaint 03107100. We raised the first complaint on 8/8 and have not heard back within the 28 days you are legally obligated to.
Our flight to Beijing was cancelled. Out of your control, fair enough. But your response to it has been appalling.
@SouthernRailUK AWFUL.
You've made us change trains 4 times to go a direct route from East Croydon to Chichester. Massively delayed. Huge amounts of stress. No Plan. Staff have no idea. No concern for your passengers. You are horrendous.
Great chat with Sal Mohammed from QTA. We discuss his take on life as an entrepreneur within a startup vs corporate, how teams should be structured to encourage innovation, and all things intrapreneurship.
youtube.com/watch?v=6OF-Xl…#innovation#culture#tips