The Property Ombudsman

Read the Government's guidance about the Information Sheet: gov.uk/government/pub…

If you’re a letting agent managing a property, you must send the Renters’ Rights Act Information Sheet to tenants by 31 May 2026, even if the landlord has already provided it. We’ve set out some of the key information about the Information Sheet below. #RentersRights

Six property businesses have been expelled from our scheme after they failed to pay compensation to consumers. Read more: tpos.co.uk/2026/04/six-pr…

In 2025, we resolved 7,681 disputes and awarded £1.75 million to consumers in compensation. For a detailed look at our work across the year, emerging trends and how we'll meet the demand that regulatory changes in 2026 will bring, read our Annual Review. tpos.co.uk/about-us/repor…

We’re the only Ombudsman in the property redress sector, but what does this mean for property businesses and consumers? Hear from our Chief Ombudsman Lesley Horton about how our work goes beyond resolving individual disputes.

New guidance has been published by the Government to help tenants understand how private renting will change from 1 May. It covers the key changes, how to prepare and answers frequently asked questions. Find out more: housinghub.campaign.gov.uk/renting-is-cha…

What happens when two estate agents claim commission for the same sale? Our recent case study explores a real dual fee dispute where a seller received two fee demands, our investigation and how the complaint was resolved. 🔎 Read it here: tpos.co.uk/wp-content/upl…

Everyone at The Property Ombudsman wishes you a happy Easter. Our office and phone lines are closed on bank holidays and re-open at 9am on Tuesday 7 April. You can still seek advice and refer a complaint on our website: tpos.co.uk/consumers/make…

Share your views: gov.uk/government/con…

The Government is asking for your feedback on its plans to ban new leasehold flats, including how and when a ban should happen and what exceptions may be needed. 🔊 The consultation closes on 24 April 2026.

A tenant was left to live with black mould, water seepage and disrepair due to a lack of meaningful action by the managing agent. The complaint was brought to us to investigate. 🔎 Read the case study in our Annual Review to find out what happened: tpos.co.uk/wp-content/upl…

In 2025, we resolved more disputes, reached decisions faster and supported more people when it mattered most. With demand continuing to grow, we’re building on this momentum in 2026. Explore our Annual Review: tpos.co.uk/about-us/repor…

From everyone at The Property Ombudsman, we'd like to wish a Happy Eid al-Fitr to everyone celebrating today.

In 2025, we resolved 54% more cases than we did in 2024. Hear from our Chief Ombudsman Lesley Horton about this growth, what it means for consumers and businesses, and our plans for 2026. Read the full Annual Review here: tpos.co.uk/about-us/repor… #ConsumerRights #RentersRights

In 2025, we resolved 7,681 disputes, a 54% increase compared to the year before. As private housing reform continues in 2026, the demand for dispute resolution will continue to grow and we're here to help. Read our Annual Review 2025: tpos.co.uk/about-us/repor…

Our annual review 2025 is here and it reflects a sector in real transition. From the Renters' Rights Act to leasehold reform, 2025 has been a pivotal year for the property industry and our work sits right at the heart of it. Read our Annual Review 2025: tpos.co.uk/about-us/repor…

Share your views by 12 March 2026: gov.uk/government/con…

The Government is seeking views on its plans to reduce reliance on private estate management arrangements. This includes proposals to increase adoption of roads, drainage and green spaces by public authorities and make resident-controlled management the default model.

Read our recent guide to find out more about conditional selling: tpos.co.uk/consumers/cond…

It's National Conveyancing Month, celebrating the work that conveyancers do in the home-moving process🏡 When buying or selling a home, consumers can choose their own conveyancer. An agent should never pressure a buyer to use in-house services, this is conditional selling.