SUGAR Cosmetics

@codename47_ca Hey! Apologies for the trouble caused. We will make every effort to resolve the issues you're facing. Please reach out to us via DM with your order details or registered email ID so we can look into this and assist you further. Awaiting your response!

@trySUGAR why your website is so badly designed. No logout option. No option to cancel order if placed by mistake. Support answers email 2_3 days later after product delivery. Checkout is stuck on your website. Get your shit together.

@AniketJ1005 @jagograhakjago @consaff Hey Aniket! Thank you for your feedback. We’re glad to assist and hope the refund has reflected smoothly in your account. Looking forward to delighting you again soon!

@trySUGAR @jagograhakjago @consaff "Dear Team SUGAR, ​Thank you for the resolution and for the goodwill gesture. I appreciate the exception made for my order #2699066. And Thank you for the refund to reflect in my account. ​Regards, Aniket Jaiswal"

@notsugarcoated_ Hey Gehna! Thank you for reaching out. We’d be happy to assist you. Please reach out to us via DM with your contact details so we can look into this and help you further. Awaiting your response!

@trySUGAR Can you guess which one is shade 15 & shade 18?? Got it through @zeptocares Order id KRGGOCSTM54881

@ANKUSHJ32891410 Hey Ankush! Apologies for the trouble caused. We appreciate your time on call. As discussed, please refer to your email for further details. Awaiting your response!

@trySUGAR I have returned the product -Matte Attack Transferproof Lipstick on dated-05-Jan'26 but still have not received my refund amount and neither response from your side. Tracking id -2313221136229

@sojomojo28 Hey Neha! Apologies for the trouble caused. We have sent you a response via DM. Please have a look!

@trySUGAR "I'm extremely disappointed to find that the Mimos10 liquid lipstick is out of stock everywhere again! 😔 This is the second time I've faced this issue, and I'm starting to feel like it's a recurring problem with your best-selling products. I am fed up with this..

@deekshasahu29 Hey Deeksha! Apologies for the trouble caused. We appreciate your time on call. As discussed, the concern has been escalated to the relevant team. Please refer to the email for further details. Appreciate your patience and cooperation.

@trySUGAR I have already mailed a couple of months ago that my sugar account is not working properly I am not able to see any of my previous orders, kindly resolve this!!

@PayalKaush316 Hey Payal! Apologies for the trouble caused. We attempted to reach you over a call, but couldn’t connect. Please check your email for further details. Looking forward to your response.

@trySUGAR Now we received all products but one product is near to expiry, please replace sugar pop eyeshadow palette.

Very disappointed with my recent order. I purchased 6 items with a makeup box, but received fewer items and the makeup box arrived damaged with visible spots. This is unacceptable and not what was promised. Kindly look into this matter and arrange a proper resolution. @trySUGAR

@PayalKaush316 Hey Payal! Thank you for sharing the details with us. As per our telephonic conversation, we trust your query has been resolved. Please refer to your email for further details. Appreciate your understanding.

@trySUGAR As discussed, please find below box image

@Nimi1836381 Hey! We appreciate your time on the call. As per the telephonic conversation, we hope your query has been addressed. Please check your email for further details. Appreciate your understanding.

Sugar Cosmetics से 17 Nov को Vinita Singh के signature वाली makeup kit ऑर्डर की (Order ID: 19409515621744)। न signature मिला, न quality—products defective निकले। Return के बाद 10 में से सिर्फ 2 items मिले। 1 महीने से कोई जवाब नहीं। बेहद घटिया सेवा। @trySUGAR @vineetasng @MyNykaa

@PayalKaush316 Hey Payal! Thank you for your time on the call. As per our telephonic conversation, we trust your query has been addressed. Please refer to your email for further details. Appreciate your understanding.

@trySUGAR Please check with order id no. 2683680, what we ordered and what we get.

@murphymedicos Hey Rohit! Apologies for the inconvenience. We request that you reach out to us at hello@sugarcosmetics.com so our team can look into this for you. Appreciate your understanding.

@vineetasng @Meta @vineetasng Ma'am please guide us where to report for not getting our stuck outstanding on your company @trySUGAR @kaushikmkj

Been dealing with paid PR about my death & my arrest for 5 weeks. Ignored it at first, then reported to @Meta several times, filed @Mum_CyberPolice complaint but it’s not stopping. The hardest part is when folks panic & call my mom 🥺 Few of the posts are below. Any suggestions?

@Mystery00100 Hey Kajal! Apologies for the inconvenience caused. We appreciate your time on call. As per the telephonic conversation, we believe your concern has been addressed. Please check your email for further information. Thank you for your patience and understanding.

@trySUGAR Hello sugar, It is disappointing that the refund has still not yet reached my account

@trySUGAR Hello customer care team, My order with order id - 2681273 was cancelled and the reason stated on call was that you are overwhelmed with orders and the reason on the website is customer, what kind of reason is that? As a company do you think this is ok?

@vineetasng is launching a podcast. @yosomedia is the official strategic content partner. I probably shouldn't be sharing this yet. But I can't keep calm. We're hiring. A thread 🧵

@ingenueer Hey! We’ve sent you a response via email. Please have a look.

@ingenueer Hey! We tried calling you, but were unable to connect. Request you to please check your DM for further details.

@RamyaSh55692143 Hey Ramya! Appreciate your time on call. Please check your email for further details. Appreciate your understanding.

@trySUGAR order ID - 2673097. Different shade lipstick got delivered and the freebie I added in cart was not at all provided. I have already mailed several times no response at all. Request to expedite and provide resolution

@ingenueer Hey! Apologies for the trouble caused. Please reach out to us via DM with your query and order details so we can assist you further. Awaiting your response.