Tom Turczyn

@CazooHelp Hi, can you please look into issue I raised with you via DMs. The car was delivered yesterday and after stopping on the first drive the car wouldn't start again so had to call RAC. The car had faulty battery even though you've said you will change it prior to handover

@Cardiffbus The bus just arrived, thank you. With this service being frequently late/route altered it really helps to see where the bus is on the map so it would be amazing if the issue with tracking could be looked into going forward. Thanks for your help

@Cardiffbus Thank you for your reply. Can you please define soon? The bus isn't tracking so we have no way of knowing how long we will have to wait. Thanks

@Cardiffbus Hi, is service 102 towards UHW, Pentwyn running today? It doesn't appear to be tracking. Thanks

@Cardiffbus I'm sorry but that's not true. You literally said to someone else that the bus was late so you regulated it. Bus 102 went down Western Avenue and completely missed out most of Llandaff route...

@tturczyn Hi Tom, we did have a bit of late running on the 101/102 yesterday but all stops were observed

@Cardiffbus The 102 service seems to be all over the place. The bus seems to be missing some bus stops and not follow the timetable. By removing services you've already affected people's journey home and you making it worse by not following the timetable/routes you set yourself

@TrashTastePod Looks like Cardiff show next week (11th) might be cancelled :(

@Cardiffbus This is a new low 51 service from Glyn Eiddw has left 10 minutes before the schedule. It's not supposed to leave for another minute yet its already on top of Rhydypenau road...

@Cardiffbus Hi, there are certain buses that pass through UHW and are staff's only means of getting to work in the morning. For example 51 service at 6.20am. On Saturday service the earliest 51 bus leaves at 9am. Perhaps reducing service in the day to prioritise work commute would be better

⚠️ To ensure the stability and reliability of our network, we will be operating a Saturday service on weekdays from Monday 10th January 2022. 🚍 Except for school services & 15, 93, 98, H59, H95 & M1 ℹ️ Please click the link for more information bit.ly/3G38G1p

@Cardiffbus Thanks for your reply. It would be great if the mobile app could show that the bus was cancelled so that passengers don't waste time waiting for the bus that won't arrive. 57 service meant to arrive after 51 but didn't show up either, so we spent 40 minutes waiting for nothing

@tturczyn Apologies Tom, the bus was cancelled due to staff sickness.

@Cardiffbus 51 didn't show up at Glyn Eiddw at 6.36am this morning. Same thing happened last week...

@Cardiffbus Hi, do you offer partial refunds on monthly tickets as we were unable to use 6.30am 51 service as it hasn't showed up? This wasn't the first time this happened. By paying for monthly ticket we are paying for the service that isn't being delivered.

@Cardiffbus That was related to my message from this morning about 51 not showing up and you saying that the bus and replacement broke. If the app had a function to say a bus was cancelled we could seek alternative way of getting to work rather than wait for the bus and be late to work.

@tturczyn What service and where are you waiting Tom

@Cardiffbus very disappointed by the service this morning 51 at 6.36am has not shown up at all this morning so late to work... Mobile app or twitter didn't mention anything about service being cancelled

@Cardiffbus It would be great if there was a notification within the app saying that the bus was cancelled. The countdown of the bus arrival time is a bit misleading as it suggests that the bus will show up. Me and 3 other passenger have spent 30 minutes waiting for bus that wasn't coming

@tturczyn Hi Tom, I have been told this service broke down was given a replacement bus that also broke down sorry that you have been inconvenienced this morning

@virginmedia Hi, we're moving house and are arranging to move broadband there but we've been stuck on the webchat for over 1.5h now and your phone number doesn't seem to work. Is anyone able to help here? Thanks

@Loieeee Red currant Kombucha :D

@WalesOnline Cardiff this morning

@PapaJohnsUK @PapaJohnsUK but also you avoid taking responsibility for what happened and refunding the order. Both my friend and I been loyal customers for years and by treating us like this you've just lost us and we will never buy a pizza from you again! We are really disappointed!

@tturczyn Woah! No need to be like that! 😲 Would you mind please popping us a DM when you have the chance? twitter.com/messages/compo…

@PapaJohnsUK Been waiting 2h for Papa John's from Bedminster Bristol, rang shop 14 times, no answer. Sorry, @Dominos_UK it is!

@PapaJohnsUK @PapaJohnsUK Then you ignored his feedback email, attempts to contact you on facebook as well as his request on PayPal to get the money back. You not only ruined the evening by not delivering what we've ordered and making it impossible to contact the restaurant but also