𝑳𝒂𝒅𝒚 𝑩𝒚𝒓𝒐𝒏 🌸

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@TFIupdates It was due to come at 18:43. It is nearly 30 minutes and no sign… this is getting really ridiculous…

@txentxenny Hi there, thank you for your message. Apologies for any issues caused. Please let us know the time the bus was due and we can look into that for you. Regards, MF.

@TFIupdates whats going on, once again, with the w6? I’m waiting at the stop 2349 for 15 minutes and the bus is nowhere to be found….

@TFIupdates By the way, I got the bus in Bianconi av when I hop off the s8. The bus was packed as there was a lot of people was waiting for the previous bus making it super full… which it is super dangerous in terms of an emergency

@txentxenny Hi Lady Byron, thanks for letting us know. If there’s anything else you’d like us to check in future, please just let us know. Have a great evening. regards, AF

@TFIupdates as usual, no information at 2349 for the w6 and its delayed…

@TFIupdates I don’t want to check anything. I want this company to provide a reliable service and I want to arrive a my home on time and without have to change buses becaus my bus was cancel for 4th time in the week…. I shouldn’t been tweeting you every single day….

@TFIupdates No It didn’t. I have to get the s8 and it was around 5 o’clock.

@txentxenny Hi Lady Byron, we appreciate your patience while we checked. The W6 bus is scheduled to serve stop 2349 at 16:47 and it arrived at 16:50. We hope you managed to get on the bus. The small delay was due to traffic since it's rush hour. Kind regards, TM.

@TFIupdates Yesterday my bus didn’t come because the driver for a late break. Employer would have to take a late brake if the service run as it should.

@TFIupdates It’s always the same story….. don’t you have shame of the service you provide? And what do I do? Wait for the next one and being thankful that it doesn’t come in an hour or are you going to pay for my taxi?

@TFIupdates The bus was meant to come at 16:43. And I am still waiting for any information to appear on the app or for the bus to come…. This is a disgrace of a service.

@txentxenny Hi Lady Byron, we appreciate you reaching out. Could you share the time of travel of the bus you're waiting for so we can look in to it for you. Regards, TM.

@TFIupdates I’ve reported this issues since November and the service only got worse… and again today the same issue. No information in the app. So it’s the w6 comming its cancel again.

@txentxenny Hello Lady Byron, this service was cancelled due to the driver receiving a late break. Our sincere apologies for the inconvenience. Rest assured, we take such concerns seriously and we will continue to monitor our services to improve service delivery. Regards, AF

@TFIupdates Are you really taking note of my concerns? I’ve doing this since November and nothing has change. I will believe it when there is a change.

@txentxenny Hi Lady Byron, thanks for getting back to us and sharing your experience. We've taken a note of your additional concerns and we'll be in touch once we have feedback regarding the same. Regards, TM.

@TFIupdates This is not an isolated experience. This is me reaching you every two days because your service is a disgrace,the fact that I have to wait to the next service to arrive at home, it is a disgrace…. I am late to my apportionment once more time and I have to reschedule everything.

@txentxenny Hi Lady Byron, thanks for getting back and we're sorry to hear of your experience. We'll look into this for you and get back to you once we have more information. The next service is scheduled to arrive at 19:16. Regards, TM.

@TFIupdates I am waiting here since 18:36 it is supposed to come at 18:42. And tell yet, no bus has made its appeared. Once again, I am waiting on the stop and I will arrive late….

@txentxenny Hi Lady Bryron, thanks for reaching out. Could you share the time of travel for the W6 bus you're waiting for. So we can look into this for you. Regards, TM.

@TFIupdates And still every single day is the same story. I am waiting for the w6 at the 2349 stop and it is not here when it is supposed to come at 18:42. There is no information on the app and I have no means to know if my bus is delays it cancelled. Either way I’ll be late, again

@txentxenny Hi, Thank you for sharing your feedback. We truly value your input and will consider it carefully as we review and implement future policies. Kind regards, MMW

One more day, waiting for the w6 at 2351 wondering if I ever arrive at my home on time @TFIupdates ? There is no information of the bus in the app…

@TFIupdates You have been shaping your policies for at least 6 months, and there is no improvement in the services you provide. I still have to pay for taxis because you services are no reliable at all

@txentxenny Hi, we appreciate you taking the time to provide your feedback. Your insights are important to us and will help shape our future policy decisions. Best regards, MMW

@TFIupdates Well that would be very helpful if there were some information in the app. But as usual, the bus is late…

@txentxenny Hello, the next W6 is due in 2 minutes to your stop, you can access real time bus locations using TFI Journey Planner, Kind regards, MMW

@TFIupdates It is an ongoing issue since 21 st of November last year when I first starting sending dms and nothing has improved…. I don’t want feedback I want improvements. I arrive late at work and my clases today and I have to spend more money. This is unacceptable

@txentxenny Hi Lady Byron, we appreciate you coming back to us and understand your frustration. As this an ongoing issue, we've reported it for further investigation. Kindly DM us your full name and email, if you'd like feedback regarding the same. Regards, TM.

@TFIupdates where is the w6? It was meant to come at 18:44 but when I checked the app, of course, there were no information

@TFIupdates what’s going on with the W6 at stop 7432? The countdown was stuck at 35 mins for a long time and now suddenly shows 9 mins. This makes no sense and isn’t reliable. I depend on this to get to work and I’m ending up late. How are we supposed to plan journeys like this

@TFIupdates There is no delay in the updating on the app. There is still no information in the app that show this. The lateness of the services are getting out of the hand. I have to ended up getting a taxi to arrive on time to my class… and this is not the first time…

@txentxenny Hi Lady Byron, thanks for reaching out. Apologies for the delay of the W6 bus. It was stuck in traffic and should be arriving within the next 5 minutes. Sometimes it can take a little while for live updates to reflect delays or diversions on the app. Kind regards, TM.