Mark Strüb
90 posts


@Delta Can you please confirm my bags are at Basel airport? I will travel back there to retrieve them myself. Baggage hotline not working.
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@Delta When we talked to someone on phone at Air France, he threatened to send out bags back to Texas. Please make sure that doesn't happen.
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@Delta One more day without coats, correct footwear, medication, proper attire. Have delayed shopping for things we dont need as told it was coming
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@Delta I have since determined that the bags are at Basel airport with baggage dept that closed at 7 pm despite told would ship to us in Lucerne
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@Delta We ended up in Basel 13 hours late with no luggage. Still no luggage. Continue to hit walls with customer service. Same clothes since 9/24
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@Delta The rebooked flight was delayed 4 hours. Then the flight after that was delayed too. By the time we got to Basel, no luggage. Still no bags
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@delta She's rude and lacked compassion. I was unable to board. I will now arrive into Basel (hopefully) 8 hours late, miss the reunion. 8/8
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@Delta And that is 100% innacurate. The first announcement was to visit the ticket counter to find options. My text from Delta same time 7/
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@Delta She said I no longer had seats on that flight because I reached out to rebook my connection. She said we were told not to do so 6/
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@Delta When I got to the gate to board the plane 4 hours late, I was scolded and made an example to all in ear shot by the supervisor. 5/
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@Delta my connection would now be missed and I received a text message offering assistance. I called the number, found an option. 4/
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@Delta your connecting flight in ATL was delayed but I was told connections were fine. Told again several times over 2 hours. Then... not 3/
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@Delta His dream was to attend a family reunion there- where our ancestors are from. In his honor, I would arrive tomorrow- his birthday 2/
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@Delta My brother passed away at the very young age of 36- too soon to realize all of his goals and dreams. One was to visit Basel. 1/
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