Ubisoft Support

Welcome to the Official @‌Ubisoft Player Support account! We're here to help on Twitter from 7AM - 5PM UTC! 🎮 🔻Check out the articles below for FAQ’s🔻 🔒 ubi.li/AccountRecovery 🔗 ubi.li/AccountLinking 🔽 ubi.li/ReinstallConne… 📢 ubi.li/PlayerReportsI… ⚡ ubi.li/ConnectivityTS 🌟 ubi.li/TwitchDrops 🎁 ubi.li/PrimeGaming If you engage with us, Ubisoft collects information from your Twitter profile to provide the best social media support experience. Learn more about your rights: ubi.li/PrivacyPolicy

The maintenance has taken longer than we wanted, but has been completed now. Time to dive "Into The Dark", agents 🥳

Agents, a maintenance for #TheDivision2 has been detected starting in 30 minutes. Prepare for server unavailability before going "Into The Dark": x.com/TheDivisionGam…

@inscrutableguy Hi Abhishek Singh! Apologies for the delay. We're sorry to hear that you are unable to create an account. If the issue still persists, we recommend following the steps in this article: ubi.li/qTYIN and trying a different internet connection. ^Ubi_Eivor

@UbisoftSupport @ANNO_EN @Ironfeasttv Im having a problem with the creation of a new account on ubisoft and since I don't have an account I can't raise a ticket . Do look into this .

Bite-sized @Anno_EN 117 Pax Romana wisdom for when your empire’s one bad decision away from chaos? Yes, please! This week's Fan Support Spotlight is all about @ironfeasttv's collection of guides on mechanics, sneaky tricks, crisis saves, and achievement strategies! Let’s govern smarter, not panic harder. 🏛️🔥ubi.li/CSpeY #Ubisoft #FanSupportSpotlight #Anno117PaxRomana

@mscgtru Hello Tru! Apologies for the delay. We're sorry to hear that you are being connected to the wrong data centre. If this is a recurring issue, please report it through R6Fix: ubi.li/bXxrL ^Ubi_Eivor

@Rainbow6Game Any update on this? @UbisoftSupport every game I queue is east 2, I am supposed to be on central 1. This was not an issue until this patch in January and since has been a major issue.

Updates on the Synchronization Error, Voice Chat, and Data Centers.

@Bader40570247 Hello Badeerrr! Apologies for the delay. We are sorry to hear that your progress in Rainbow Six: Siege has been reset. It is possible that you have logged into a different account. To assist you, please contact us by submitting a ticket: ubi.li/xkLtB ^Ubi_Eivor

@UbisoftSupport i’ve logged in r6 after a long absence and i found my all of my operators are locked and the level has restarted i’ve suffered to get those operators you have to find a solution

Hello Oli! Apologies for the delay. We are sorry to hear that your game is crashing. If you are playing on PC, we recommend following the steps in this article: ubi.li/qoFai Additionally, we recommend contacting us via our Discord channel: discord.gg/ubisoftofficial ^Ubi_Eivor

@UbisoftSupport any support pls <3

Yo @Rainbow6Game can anyone assist on a bug im getting as I am about to catch a ban. Every single round the textures in the game are bugged and everyone looks like a white blob. I can last about 10 seconds in the game and then it crashes?!?

@igameorsm Hello Chris! Apologies for the delay. We understand that you are not receiving emails from us. To investigate the issue and help recover access to your account, please submit a recovery form: ubi.li/XVChW ^Ubi_Eivor

@UbisoftSupport @Ubisoft I can’t login to my account and I have absolutely no idea why and it won’t send me a password reset link

@speedek32pl Hello speedek32! Apologies for the delay. We understand that you would like to recover your account. To assist you, please submit a recovery form: ubi.li/XVChW ^Ubi_Eivor

@UbisoftSupport Hi Ubisoft Support, I failed the email recovery because I no longer have access to the linked email. I’m still logged in on PC and can prove ownership. Please help. Nickname: speedek32pl

@vvriant Thanks for the information, and apologies for the delay. Could you please clarify if the issue is still occurring, and whether it happens constantly? ^Ubi_Eivor

@UbisoftSupport No vpn, I’m east us, and it was when this was tweeted

Amazing queue system ya’ll have why am I thrown to EU lmfao @Rainbow6Game @UbisoftSupport

@kammmmmmme Hello kam! Apologies for the delay. We are sorry to hear that you are unable to contact us through the website. If the issue persists, we recommend following the steps in this article: ubi.li/qTYIN ^Ubi_Eivor

@UbisoftSupport please help, im unable to contact u on the website it just doesnt work

Hi Sagit! Apologies for the delay. We understand that you have not received the credits from the welcome pack. If you are referring to Rainbow Six: Siege, this issue should now be resolved. If not, please contact us via a ticket for further investigation: ubi.li/xkLtB ^Ubi_Eivor

@UbisoftSupport just bought Welcome pack 1200 creds on steam and now my game won't open cuz ubisoft is not receiving it. It says it'll add item "-" to my account and then log in loops me. Help pls

@cenchonsol Hello cench! Apologies for the delay. We understand that you would like to recover your account. To assist you, please submit a recovery form: ubi.li/XVChW ^Ubi_Eivor

@UbisoftSupport @ANNO_EN @Ironfeasttv need help recovering my account, pls dm me

We're aware of issues affecting connectivity in #TheDivision2 with increased DELTA errors experienced by players, and are working towards resolving this ASAP.

@OnYaMental Hey there Callisto! Thanks for reaching out. We're sorry to hear you've encountered this issue on Siege. Our teams would love to take a further look 👀 Please let them know on R6Fix here: r6fix.ubi.com ^Ubi_Agent

@UbisoftSupport Please fix the infinite stun glitch with bandit and kaid it’s literally game breaking

🛠️Maintenance is now underway to deploy a hotfix for #RainbowSixSiege Stay tuned below for updates! 🚨

@maxsanr6 Hey there Max! Thanks for reaching out. We're sorry to hear you're having issues logging into your Ubisoft account. Does the issue persist today? And if so, are you seeing any specific error messages? 👀 ^Ubi_Agent

i cant login to my ubisoft account @UbisoftSupport

Hi Sinnbyvant. Apologies for the delay. We are sorry to hear that voice chat in Rainbow Six: Siege is not working. Please ensure that your mic threshold is not set to 0 or 100, and that your social preferences on the account website: ubi.li/Bxftk are set to Everyone. ^Ubi_Eivor

@UbisoftSupport @Rainbow6Game Is in game voice chat not working or something because I can’t talk and yes i’ve gone through all my settings

@zombi3chillin Hello Landen. Apologies for the delay. We are sorry to hear that you are experiencing issues with Rainbow Six: Siege. If the issue still persists, we recommend following the steps in this article: ubi.li/qoFai ^Ubi_Eivor

@UbisoftSupport please help

@Ubisoft why won’t y’all’s pc launcher ever let me actually open Rainbow 6 consistently I play it a few days fine then after not playing it a few days it breaks and won’t open no matter what I do I’ve reinstalled it 5 times and restarted my pc and verified files so why

@RosendoJNY Hello rosendo. Apologies for the delay. We understand that you are unable to link your Xbox account. It is possible that another Xbox account is already linked to your Ubisoft account. To investigate further, please contact us via a ticket: ubi.li/xkLtB ^Ubi_Eivor

@UbisoftSupport Hello. I'm trying to link my Xbox Game Pass account to my Ubisoft account to play games from the catalog, but I'm getting the error: 'Your account has been linked to the maximum number allowed

@Deepakdez Hello Deepak Sahani. Apologies for the delay. If you believe someone has gained access to your Ubisoft account, we recommend submitting a recovery form: ubi.li/XVChW ^Ubi_Eivor

@Ubisoft @UbisoftSupport tried to install FarCry6(via EPIC) and it gave errors in signin and login. After lot of trial and attempts I switched the default browser, then Ubisoft OAuth worked. And it works in case of Steam. For a moment I thought I lost my Ubisoft account.

@FoolioR6 Hello FoolioR6. Apologies for the delay. We are sorry that you have encountered a cheater in your game. If you see any suspicious players, please report them in the game, using report button. More information on how to do this can be found here: ubi.li/6Cvm5 ^Ubi_Eivor

Everygame its a cheater on my team vs a cheater on the other team. Ubisodt take a page out of valorants book plz @UbisoftSupport @Ubisoft