UGG

No introduction needed. Ladies and gentlement... @cher in the Classic Mini: ugg.com/feel Featuring: Cher Directed by: Kauai Moliterno and Michael Barth Styled by: Marjan Malakpour Makeup by: Francesca Tolot Hair by: Serena Radaelli

@mrkhor53 We're sorry to hear about any negative experience, Mark. Please send us a DM with details about the issue, your order number, and your country of residence. We'll be happy to look into this or direct you to the appropriate regional team for further assistance.

@UGG just when I thought DPD was the worst service,along come Ugg

@sarahbinthecity Thank you for reaching out Sarah! Due to the natural material pairs will vary in thickness between each set. If you would like to review if there are potential warranty options for your pair please DM us with your country of residence and purchase details.

@UGG @SoftMocShoes my slippers used to look like this after two years. got these end of december….4months. disappointed

@PaolSala Nos entristece saber de esta experiencia. Sin embargo, no tenemos un sitio regional para Argentina. Como nuestro equipo tiene su sede en EE. UU., no podemos ayudarlo. Le sugerimos continuar trabajando para llegar a una solución con el minorista donde los compró directamente.

@BAconsumidor @DefensoriaCABA compre un producto en @UGG argentina de palermo. Cambie el producto x tema de no tener talles me llevo otros a menor precio y no me quiere dar la diferncia quieren que lleve otro producto pero tampoxo tiene talle..cómo no pueden hacer una devo?.

@chris34419187 We apologize for any potential disappointment with your new slippers Chris. If you would like to review possible return or exchange options please DM us with your order number and country of residence.

@UGG Why oh why have you stitched in size labels in my new slippers? Right where your instep goes not rubbing at all! 🙄

@AlwaysHaveTime We're sorry to hear about any negative experience. Please send us a DM with your order number and country of residence, and we’ll be happy to look into this for you.

Been an @UGG customer for years. Family, friends all purchase them. Very disappointed in their warranty department and unwillingness to provide customer service you would expect!!!

@SlothsPink We appreciate you reaching out. Availability of styles and colors can vary by region based on demand and seasonal releases. While some options may not be available in the US right now, we're always working to expand our offerings.

⁦@UGG⁩ what the heck ? Why the United States not get these boots ? And on more of the classic UGG colors ? Black n browns ?

@XAceX6987 Please select the option under Direct Message to allow messages from anyone, and then we’ll be able to reach out to you via DM.

@UGG I can not DM you it would not let me. How about DMing me.... I also am in the good old USA.

Hey @UGG WTH kind of people do you have in your customer service division...... Your website advertised mens insoles to me while I was buying boots for my wife, and I get this crop response from your customer service. Im done spending $1000's a year on boots for my wife.

@WATOE_ That definitely isn’t the experience we hoped for you. Please DM us your order number and country of residence, and we’ll be happy to review available options for you.

@UGG my first time wearing this outside today and wtf why do they get shredded so fast? That’s fucking cheap I’m not even walking on my toes and this shit just getting eaten up! Nah y’all need to charge $50 dollar less for these

@xo_alison Oh no, we're sorry to hear you ran into this issue, Alison. Please send us a DM with your order number and country of residence, and we’ll be happy to review available options for you.

@UGG my fiance bought me this sweater for Xmas. I absolutely love it and always get compliments. After 3 months of wear, the threads are already coming undone… how’s this acceptable for $125 sweater?!

@mrblackdot We're sorry to hear about any negative experience with the warranty process. Please send us a private message with your order number and country of residence, and we’ll be happy to look into this for you.

I can't believe I'm coming back to Twitter after 10 years just to get some customer service. @UGG has had my shoes for over 6 weeks for a warranty claim. It takes 5 days to respond over email. They said they were going to issue me a credit. How hard is it?

@JlgCherry This definitely sounds frustrating! Please privately message your country of residence, the order number and the email address associated with the order, so we can look into this for you.

@UGG received my order opened it wrong shoes sent to me , impossible customer service who then said they have sent me the shoes again received wrong shoes AGAIN !! Is this a joke still waiting for a reply from terrible slow customer service

@aussieinaz We're sorry to hear about any negative experience. Please DM us your order number and country of residence, and we’ll be happy to look into your order for you.

@UGG trying to make an exchange and missed return window by 2 weeks a your customer service says “impossible to do, computer won’t allow us”. You now lost a lifetime customer. #badservice

@v_abbott00 We know how hard it is to say goodbye to a faithful friend, Victoria. Unfortunately, we do not have any recycling program at this time. We hope you find as much love in a new pair, in the near future!

After nearly 14 years it’s time to say goodbye it to my old faithful pair of uggs. @UGG if you guys have some sort of recycling program please let me know!

@SuzanneGBarrett We know returning is already a hassle, Suzanne, so we would like to try to see if we have an easier solution. Please provide us with your country of residence, the order number and the email address, so we can look for other options.

@UGG why do you make everything so difficult? I don’t have a printer, how ridiculous I can’t do a return without printing off paperwork

@CuteLittleTroll To see if your gifted item is eligible under our warranty, please visit our site here bit.ly/UGGWrnty to get started with that warranty claim. Please note if proof of purchase is not included the item will be evaluated by the manufacturing date. We hope this helps!

Hello, we'd like to look into this case further. Please kindly follow back and share your reachable phone number so we can assist you better. Thank you.

@ddcrn It is unfortunate to hear of any price adjustment request denial Debi, we understand how this could be upsetting. Feel free to DM us with your country of residence and order number and our team will gladly look into this further.

@UGG lies to their customers, and refuse to honor sales price adjustment matches when THEY screw up the order. They tell you tuff luck, and then tell you you have to pay the full price, when THEY screwed up!

@CuteLittleTroll That clearly does not sound ideal. When a product issue is present during initial receival our policy is to have the customer send the item back for an exchange or refund. If you have additional questions please DM us with your order number and country of residence.

@w33n_mang It is unfortunate to hear about the return to sender issue on your order Amy, we know these scenarios can be disheartening. Please DM us with the order number and your country of residence and our team will gladly see if we are able to offer any assistance regarding this.

@UGG the worst customer service I have ever experienced. I placed an order on Black Friday to receive the gift which I ended up paying for anyway due to it being returned to sender by UPS. It is now February, 5 interactions with customer service and still no blanket. Never again

@tweetbobtweet It is unfortunate to hear of the issue with your Neumel Chelsea pair Bob. Warranty options do vary by region and purchase location. If you would like to DM us with your country of residence and purchase details our team will be happy to attempt to look into if there are options.

Hey @UGG @UGG_Support—Long-time fan, but these Neumel Chelseas had a structural sole failure after only 10 wears. Tread is pristine (see pics), yet the foam has a clean split. Can you help with a replacement via photo verification to avoid a weeks-long mail-in "evaluation"?