ujet.cx

maybe customers want less “personalization” (the bot accessed the customer’s name at authentication) and more ✨PERSONALIZATION✨(the bot knows their last three interactions, their open ticket, and the billing dispute they raised two weeks ago) ujetcx.substack.com/p/your-custome…

We're gonna hold your hand when we say this: Getting budget approved for your #contactcenter is a translation problem, not a ✨results✨ problem. Who's in the room, and what each one needs to hear → ujet.cx/blog/how-to-ge…

Vendors grade their own homework all day on this app. Fine. 😮‍💨here's ours graded by G2, Capterra, Software Advice, SoftwareReviews, and Aragon instead. Five judges. Same verdict. Receipt №002. #ShowMeTheReceipts

Quick gut check for your CFO: if you ripped out your contact center AI tomorrow... could anyone prove what you'd lose? If the room goes quiet, you have your answer.

You can measure what your contact center costs to the penny.... but can you measure what it returns to within a million? NEW: #CFO guide to #ContactCenter ROI 🗣️ → ujet.cx/blog/cfo-conta…

We started printing receipts: weekly, itemized, real customers and results. New receipt every week this month. Dig up yours from your current vendor... we'll wait. 🧾

Your most expensive contact center problem: every metric you report that nobody's actually willing to stake a decision on.

Herschend Family Entertainment has run their guest experience on us for 26 months and counting. The loudest proof in #CX is a customer who quietly stopped shopping. #ShowMeTheReceipts

Every vendor in your stack is charging you for something.... almost none of them can show you what it bought. 👀🧾 #ShowMeTheReceipts

We ran a survey with 250+ customer service agents. An outside editorial team just published their own read of the data, and their takeaway came down to 3 words: kill the bolt-on because if 100% of agents touch AI daily and 0% call it critical; the disconnect is NOT the human. Read on @yespress_io: yespress.io/ujet-cx/agent-…

babes, wake up we met SHAQ! full story on my linkedin

this video is for @SHAQ and for Shaq ONLY. If you're not Shaq, keep scrolling. If you're Shaq, please watch 🥺

We're in VEGAS, baby! If you're attending @CustContactWeek stop by booth #318 to check out our basketball themed booth!

Four categories. Only one direction for us: 🆙

UJET is a @G2dotcom Momentum Leader. ✈️ Global Overall. Live Chat. Contact Center. CCI. 'Momentum' is the market voting with its renewals. So for us, 'to infinity and beyond' isn't a tagline. It's a trajectory.

$231M raised. Series D closed at $76M. UJET is rewriting CCaaS as agentic AI. Our cover story on @ujetcx yespress.io/ujet-cx?utm_so… via Yespress