@uniiverse hi, my wife (not on twitter) contacted you last night about an issue relating to Gladiators in May 2026. Please can you advise when someone will get in touch with her as needs to be addressed before public sale. Many thanks
@Jake_swfc1 Hello Jake,
Thanks for reaching us Universe support.
I understand that you want to exchange the time of your tickets.
I currently do not see any order. To help locate your order, please provide the following information:
• Order first and last name provided at checkout
...
@WeedOfScotland Hello Kirsty,
Thanks for reaching out and apologies for the inconvenience. Can you please provide the following information so that I can locate the event and advise on next steps?
-name of event
-email you are using to purchase ticket
-date of event
-total number of tickets...
@notaynash Hello ,
We apologize for the inconvenience. Would you mind forwarding in a request using the web link here - support.universe.com/hc/en-us/reque…, so that we may assist and investigate further.
@RachaelBradhill Hello Rachael,
Thanks for reaching out. We apologize for any inconvenience.
For further assistance please contact host here: hotwheelscity.zendesk.com/hc/en-gb/reque….
Often times the host has a large inbox so it may take them a few days to respond.
@uniiverse your hot wheels experience event was absolutely abysmal. There has been no response to my complaint via email. Can someone contact me ASAP to discuss.
@AlysonRosenfeld <p>Hello,</p><p><br></p><p>Thanks for reaching out.<br></p><p><br></p><p>As the organizers of this event have set a "no refund" policy, unfortunately I am unable to offer refunds on their behalf, or change the event and date for your tickets . </p><p><br></p><p>Please note, re...
@AlysonRosenfeld <p>Hello,</p><p><br></p><p>Thanks for reaching out and apologies for the inconvenience. Can you please provide the following information so that I can locate your order and advise on next steps?<br></p><p><br></p><p>-name of event<br></p><p>-names and emails on tickets<br></p>...
@uniiverse Hi 👋 can I check if there’s any Blue light card / NHS worker discount code available for the ticket for an event named IIlusionaries: Memories of A Dead Poet in London ? Thank you 😊
@DamianDymon <p>Hello,</p><p><br></p><p>Thanks for reaching out and apologies for the inconvenience. Can you please provide the following information so that I can locate your order and advise on next steps?<br></p><p><br></p><p>-name of event<br></p><p>-names and emails on tickets<br></p>...
@BallycommonGAA We cannot answer questions or send order information over public media. To better assist you please send us your request as a new email with a return email address to support@universe.com. Thank you.
@Joanovarc@StirCrazyRocks <p>Hello,
Thanks for reaching out and apologies for the inconvenience.
Can you please provide the following information so that I can locate your order and advise on next steps?
-name of event
-city and state
-date of event
Looking forward to hearing back!
Can't wait to perform at DOM O'RILEY'S STIR CRAZY XMAS SPECIAL! To join me, grab your tickets @uniiverseuniverse.com/events/DFZJKM Glasgow 🏴
Really looking forward to this with some very special guests..tickets going fast so get yours now @stircrazyrocks
@poisoned_vibe We cannot answer questions or send order information over public media. To better assist you please send us your request as a new email with a return email address to support@universe.com. Thank you.
grrrr why wont universe let me pre-add my card details to remove a lil bit of stress from buying vip on friday consider letting me do this pls @uniiverse
@netpagz We cannot answer questions or send order information over public media. To better assist you please send us your request as a new email with a return email address to support@universe.com. Thank you.
@brjrklhr@DLynchSport We cannot answer questions or send order information over public media. To better assist you please send us your request as a new email with a return email address to support@universe.com. Thank you.
@Badbelly We cannot answer questions or send order information over public media. To better assist you please send us your request as a new email with a return email address to support@universe.com. Thank you.
@Badbelly Hello,
Thank you for replying back to us. Can you please log in to your Universe account and contact us, the order has to be verified in order for us to better assist you.
@Badbelly Hello, Thank you for contacting us. In order for us to better assist you please provide us the following information.
email tickets were purchased with:
event:
city/state:
last 4 card used:
more information on what you're requesting.