Hulisani_N

@webafrica @vumatel I have not had Wifi for two days now and no one is helping or providing feedback on your app.

Also, I really need answers here, who gets to pay for the three trips I need to make in order to have this sorted. I have to travel 15 Km and do two more additional trips just to get the money, which is now costing me even more. Who is paying for my petrol for all this nonsense?

She told me I needed to go to the bank and ask for a statement to show the transaction yet I had the slip and didn't leave the store, and that when you use the self-service machine, there are no refunds. Why is this information not made available to customers beforehand?

@KFCSA I’m angry about the mediocre service at KFC Thohoyandou near Game store. I intended to buy chicken strips but mistakenly selected wings. When I requested a refund since I didn't take the food, the cashier told me she couldn’t refund me then.

What kind of outdated system are you using? In other stores, we get refunds right away in cash or through a reversed transaction using the same card.

@webafrica @vumatel If I’d gotten help on those platforms you mentioned, do you think I’d still be here asking on Twitter?

@unityh1 @vumatel Hi Hulisani_N. We're no longer available on X. Please send your query and profile details via DM on Facebook or Instagram, and our team will be happy to assist you there. R^

@vumatel I have been trying to get someone to help we with my Wifi that is not working since Sunday morning. I work from home, and @webafrica is not helping in WhatsApp or life chat. What do I need to do here to get service... this is beyond frustrating

@vumatel @webafrica What information are you looking for. Also, this morning alone, i have been disconnected 3 times. When I try to cancel this nonsense service of yours, i will be told to pay the cancelation fee even though it's all your fault.

@unityh1 @webafrica Hi👋, We’re sorry to hear you've had a bad experience with us. That's not the standard we aim for. Please send us a direct message with more details about your situation so we can investigate this immediately and work towards a resolution for you.

@webafrica I’m extremely frustrated. For the past five days, the network has gone down 3–5 times daily, for up to an hour each time. It was also down for two full days recently a weekago. WhatsApp support is useless, yet you never miss deducting money. Useless service as always.

@webafrica @vumatelI haven’t had internet for two days. I logged two calls via Whatsapp with no help received. Now when I go to Twitter, this is the response I get. What else must I do to get my internet back? I work from home. This is so unacceptable.

@westpackstores I checked my call log for the past two days, and no one contacted from the store, and numbers are included on the voucher

@unityh1 Hello, we’ve followed up with the team regarding your query. They did try to contact you a few times yesterday. Kindly reach out to the store directly so they can assist you further. Thank you!

@westpackstores I had a small voucher from last year September that I was told to redeem anytime, lastweek I tried to redeem it at waterfall and I was told they need to investigate first due to new ownership, till today I have not received any feedback and they kept my voucher.

@webafrica I have never seen such a horrible treatment like the way you treat your customers. I asked for June invoice since Monday every day when I ask for feedback i am being told its escalated but with no invoices or anyone contacting to this day. You are so incompetent.

@webafrica I just sent you an inbox now.

@unityh1 Hi Hulisani_N, our apologies for the inconvenience caused. Please reach out to us via DM so we may assist.

@webafrica Tell me why I am being told that the new system doesn't offer invoices. I need the invoice in order to claim my wifi fees from my company and the due date is on the 30 June.

@CottonOn This is the last email i received from you guys, so which email are you referring to?

@unityh1 Hi Hulisani_N, Thanks for contacting us. I emailed you already, kindly check the email and provide the information that we need for us to process the refund. Thanks

@CottonOn False advertisement should be illegal since that is what you are practicing here. I placed an order on the 28 Nov and today when I send email complaining about not receiving my order you tell me that you will refund for the 2 product that I am guessing you do no have

@CottonOn I still have not received my refund. This order was placed in Novembe, and I am still fighting with you guys to have everything sorted. Why are you this incompetent?

@unityh1 Thanks for confirming, I do apologize for the inconvenience this has caused you; I will send you an email under this order to ensure that we will have better communication and for the refund to be processed. Thanks.

@CottonOn After 3 weeks

@CottonOn Order #080002930191 I bought 4 items online, and after 20 3 weeks without delivery, I was told the two items are no longer available and I will be refunded... I'm still waiting till today for my refund.