USC

🎄 Christmas is calling, and your iconic style is answering! Be dressed for every festive moment with essential Icons at USC. ✨

@WendyWh23971314 @WendyWh23971314 Hi Wendy, Thanks for reaching out, I hope you are well. Please DM us for further assistance. Thanks, Elizabeth

@uscfashion HELP is your website down? I know it's busy! Been trying to place an urgent order using both Fraser Plus and then tried again with a credit card. The order is not going through!

@HelpClientsHQ @PhillipsGarry @HelpClientsHQ @PhillipsGarry Thank you for contacting us please private message us and we will assist accordingly. Thanks Phumzile.

@uscfashion Where is my order? Your customer service is horrendous. I don’t want to talk to a chat bot that doesn’t understand me. The courier hasn’t received my order and it was supposed to arrive nearly a week ago as in pic.

@PhillipsGarry @PhillipsGarry Thank you for contacting us please private message us and we will assist accordingly. Thanks Phumzile.

@AnthonyL80 @AnthonyL80 thank you for contacting us. We’re really sorry to hear about your experience and appreciate you reaching out. We’ve seen your DM and will get back to you there as soon as possible to help resolve this.

@uscfashion you have the worst customer service imaginable. See my DMs.

@Momo27001 @Momo27001 Thanks for your message, if you can please send us a DM we can discuss the matter securely and look into the issue for you. Adam

@uscfashion please explain to me how it is right that you charge me for a shoe, I receive an empty box and I tell you that I only got an empty box and provide you all the evidence then I get told “sorry we can’t do anything” so what have I paid for?

@FiClarky Hi @FiClarky, I completely understand how frustrating and disappointing this must be for you, especially when you’ve tried to reach out multiple times without a response. Please kindly send us a DM with your order info, and we’ll get back to you as quickly as we can. Thanks,Abha

@uscfashion so frustrated!! nowhere at all lists contact for customer services despite them saying service is foremost and they haven’t replied to messages on insta for a week! They don’t abide by their own T&C and will con you out of two delivery charges! Utter disgusted!!

@nooship @nooship Thank you for contacting us, this should be in the next 24 hours for you need anything else, please let me know.-Eloise

@uscfashion I sent a dm, can you give any eta on a response?

@nooship Hi @nooship, Thanks for getting in touch! I'm so sorry to hear that your next-day delivery service has failed. Could you please DM us and a member of the team will be happy to help. Kind regards, Daniel

@uscfashion I paid for next day delivery. It didn't happen, now I've paid to return the item and they haven't collected it. I need someone to help with this. Your site isn't helpful at all!!! I want my money back!!!!!

@SJM1878 Hi @SJM1878 thank you for contacting us. I am sorry that you have an issue with your order. To allow us to assist further, can you please drop a DM to us regarding your order details? Thanks, Frasers.

@xMr_Mac @xMr_Mac Hi I'm sorry to learn that you haven't received your order. If you could PM us with the details, we'll be happy to look into this Thanks Busisiwe

Poor from @uscfashion ! Ordered a pair of trainers on Monday for my holiday on Saturday, and after chasing it up as it should have been delivered yesterday, to be told the parcel is lost. I ask for them to send another pair out for next day delivery and they refuse! Crazy !!

@Warner316 @Warner316 Hi Chris. We’re so sorry to hear that your order has been delayed, we know this must be disappointing. Please kindly send us a DM with your order info, and we’ll get back to you as quickly as we can. Thanks, Sports Direct

@uscfashion absolutely shocking service. Paid for 48 hour delivery, last min item needed for holiday, was given yesterday as delivery date. Coming up to hour 72. Item will be sat on my doorstep now until I return home in a week. Fingers crossed its still there for me to return.

@markhamlin1984 @markhamlin1984 Hello, we're sorry for the challenge encountered, we'd be glad to take a close look to the concern raised. Kindly share your experience concerning our company as a direct message in the DM for further assistance.

@uscfashion your returns portal is not working, this needs to be fixed ASAP

@Dan70663202 @Dan70663202 Hi Dan, Please do DM us regarding your experience and we can look into this for you. Thanks-Owen

@uscfashion as the worst customer service I’ve ever dealt with

@chris_codes @chris_codes Good morning, thank you for reaching out to us. Please send us a DM and we will be more than happy to assist you with your query. Thank you, Lois

@uscfashion I have returned two orders that were in accordance with your return policy and within the return period. You have accepted them but refunded a small fraction of the order totals. Can you let me know why this has happened?

@Emmmma82 @Emmmma82 Hi Emma, Thanks for your query. Please DM us for further assistance. Thanks, Elizabeth

@uscfashion can I DM you regarding an experience in store today? Is there a link or is an email better?

@andrewp3283 @andrewp3283 Thank you for reaching us. I'm sorry to hear that you did not receive the order confirmation, and I understand your frustration. Please kindly send us a DM with your order info, and we’ll get back to you as quickly as we can. Thanks, Izuddin

@uscfashion trying to check my order did not receive confirmation email? You chatbot says the order is invalid... And will not let me speak to a human?

@gcarp567 @gcarp567 Hi thank you for reaching us. I apologise for the issue. Please send us a private message with your details and we’ll get back to you as soon as possible. Regards, Ariff N

@uscfashion Hi. I replied via direct message yesterday and had no response. Communication seems to be an issue for @uscfashion

@uscfashion -disappointed with my experience regarding an online voucher that I haven’t received since purchasing on 24/12. Apparently it’s not been dispatched from the warehouse ??? An instant electronic voucher has a warehouse location ?? Please get in touch.

@PureChuk @PureChuk Hi. I am sorry you feel that way about us. Please DM us so we can assist you to resolve your problem. Regards.

@uscfashion They don't reply to emails, no phone number for customer service and the web chat is a bot who can't even recognise a sentence. These man are trying to scam me

Sort your returns portal out been trying to return my item for days and the portal is absolutely useless @uscfashion

@Debbiekean2 Hi @Debbiekean2 , Thank you for contacting us. Please send us a DM so we can assist. Thank you, Zahra

@uscfashion need to return an online purchase abd your site is crap!!!!! HELP....