Ursula Schaefer

@hcjewell @jeremiahbowser @Delta @airfrance Check out this story that was picked up off social media posts. There is no way you can even search the room now even if they let you. wusa9.com/article/news/l…

@uschaeferz @jeremiahbowser @Delta @airfrance Hi Ursula! I’m in the same boat, waiting on lost Air France luggage to Dulles…can I ask if they let you in that room to hunt around? Wondering if it’s worth a trip back to the airport today…

Today is July 11… @delta and @airfrance lost my bag on July 1st. Still waiting on someone to look around their baggage service office and find it… Unreal.

@jeremiahbowser @Balaena1720 @Delta @airfrance What do you mean retag?

@Balaena1720 @Delta @airfrance Oh yeah… apparently after 2 days, they re-tag it…

@airfrance They aren’t working hard. I witnessed firsthand at Dulles Airport one worker and a room full of hundreds of bags not even checked for weeks.

Hi @airfrance , I just wanted to say that you’re the worst. It’s been 3 days now without luggage in literally the other side of the world. No apologies or explanations. So disrespectful and disappointing. Worst customer service ever.

@AirFranceUS your Washington Dulles Baggage Claim office today with 1 person working! Unreal. Hundreds of bags thrown in with no order whatsoever and no one caring. Weeks if not months of peoples’ luggage sitting in there. Disgraceful. Get this mess solved now!

@AirFranceUS 7/1 flight from Paris to Washington Dulles. Lost luggage and Zero communication or customer service. This is what I found today at Dulles with 1 person working. Shameful. No regard for your customers. Clean this mess up now!

@AirFranceUS still waiting for an update on my luggage. Customer service is located in Philippines and have zero contact with any Air France personnel to check baggage status. They essential repeat what online system says. How is this helpful to anyone? Worst customer svc ever!

@mairinoguinn @airfrance Absolutely unacceptable way to do business. Zero updates, no one to speak with who can be at all helpful or knowledgeable. 2 bags lost 7/1. Never will I fly Air France again.

@airfrance do you ever respond to tweets, messages, emails, or facebook posts? Asking because it seems you have absolutely no customer service unless I wait on the phone for over an hour to speak to someone.

@AirFranceUS Need immediate status regarding lost baggage. Completely unacceptable there has been no updates when I’m told bag has been located. Do better Air France.