Pylon

Introducing Pylon's 3rd office. THIS PLACE IS HUGE - 30,000 sqft - 31 meeting rooms - Capacity for up to 220 people It's a really nice event space and we're going to keep investing in the SF community with conferences, dinners, meetups... We were so excited we took every team to tour the new HQ a few weeks before officially opening it 👇️

Today we announced our new SF HQ! Behind the scenes our ops team worked incredibly hard to pull off this move...

Dropping some new UX improvements for issues 🕺 𝟭/ 𝗔𝘁𝘁𝗮𝗰𝗵𝗺𝗲𝗻𝘁𝘀 𝘀𝗲𝗰𝘁𝗶𝗼𝗻 𝗶𝗻 𝘁𝗵𝗲 𝘀𝗶𝗱𝗲𝗯𝗮𝗿 There's now a dedicated "Attachments" section for any files that get shared in your issue thread. Now you don't have to dig through a long conversation to reference a PDF.

The Pylon MCP x Claude Code combo is so powerful... @marty_kausas logged into GitHub for the first time in years to set it up.

We're moving out of the Pylon building! We moved to this office in July 2024. We were 13 people at the time. Over the next 18 months we'd grow to 90 people, ship endless product, build new functions from scratch, and start serving thousands of customers.

We're on a mission to get all our non-engineers into the Pylon codebase 👾 Now that we have the Pylon MCP server, every team is building some crazy customer workflows... → Support resolves issues in one shot with Claude → Customer success has ChatGPT draft 10 meeting follow-ups at a time → Marketing asks Claude to use Pylon MCP, Linear MCP, and Slack MCP together to draft feature launch copy

Design @ Pylon ships hundreds of features each quarter. Here's how we kept up roadmap velocity while also working on a platform redesign...

"So how does Pylon work?" I walk you through it in our new platform demo video 👇️

There's a rite of passage for every role at Pylon 🧵

NEW: Task comment notifications When you tag your customers in a task comment, we'll now automatically send them an email notification 🧵

When we decided to do a webinar about Pylon <> AI tools, I immediately thought of Alex Carleton. We had talked about how @braintrust uses Claude Code with Pylon MCP, and Alex had this incredible flowchart of how it all works for their team.

Our engineers are on a quest 🧙 ...to make AI issue fields more accurate and reliable in Pylon. Recently we shipped two big improvements...

How did we know it was time for a Pylon redesign? The customer needs, product opportunity, and team resources were all there 🧵

NEW: Personal AI reports You can now send AI reports to individual users in Slack instead of delivering them to public channels 🧵

I've been thinking a lot about the future of systems of records (SoR). Do they exist in an AI world, and if so how? 🧵

Today we launched our Pylon redesign 🐬 We've refreshed the navigation, major product views, and the whole look and feel of the Pylon app.

NEW: Timestamped notes You can now write timestamped entries in your account notebooks, almost like an activity log or changelog 🧵

CEO vs 11 SDRs (COLD CALL BLITZ) Who can book more meetings in 25 mins? 🥇 Julia McCullough 🥈 Colby Keces 🥈 Luke Singer Unfortunately I lost and booked 0 meetings, even though I pulled the "CEO at Pylon" card 😅

Pylon's also growing our support + CS teams! jobs.ashbyhq.com/pylon-labs

📣 Monday job drop 📣 Here are 10 support + CS teams hiring this week:

10. Doppel, Renewals Manager (remote) doppel.com/company/career…

9. Warmly, Customer Success Manager (remote Europe) app.dover.com/apply/Warmly/3…