Vawns Murphy

Superheroes, Service Desks, and Chaos Monkeys – What I Learned from @sdi_institute SPARK26 by @vawns itsm.tools/spark26/ #SPARK26

For the night that's in it: rte.ie/toy-show-appea… #LateLateToyShow

And we go Live to the Vodafone UK IT department….

Final analysis #SDISpark

Have your service desk techs spend a week working in the rest of the business so they can understand their pressures #SDISpark

What’s new in ITIL4? Practices over processes, the Service Value Sustem and shift from lifecycle approach to driving value #SDISpark

Beware of people who say that AI can be all things to all people #SDISpark

Begin with the end in mind #SDISpark

Next up we have Doug Raybold on much ado about ITIL3 vs ITIL4 #SDISpark

Focus on impact. Let’s do better. #SDIspark

Stop relying on emails. They don’t fix things and they’re like germs. Each email generates 7 more. Hard relate #SDIspark

When someone asks you to do something, wright it down and cross it off when it’s done. Lists are good. #SDIspark

People don’t care about stats, they appreciate you caring about their business. #SDISpark

The problem with the 95% customer satisfaction rating is that we stop focusing on the customer and pushes you down the stats route which doesn’t add value to your organisation. #SDISpark

Always tell new users, what their user name is. Don’t make them guess! #SDIspark

Describing queue management “if there isn’t a caravan that’s upside down and on fire at the end of this I’m going to be properly pissed off!” #SDIspark

The end user journey when encountering the service desk #SDIspark

Much better 💚 #SDIspark

How not to make IT welcoming #SDIspark

In this article, @MatthewPhelan, co-founder of The Happiness Index & speaker at #SDISpark, discusses the role and limitations of technology in people strategy. 💡 Find out more about the great #SDISpark line-up at sparkfestival22.com hrmagazine.co.uk/content/commen…