Vera Devera

So honored to be part of @MichelleSims_ podcast, #BehindtheCommunity 😍

If you’re a founder spending 50%+ of your day resolving customer problems, you’ve likely waited too long to hire customer success. But knowing WHEN to build CS is only the first step. HOW to build it is a different challenge altogether — so we sat down with Stephanie Berner, SVP of Customer Success at Atlassian, to create a guide for founders establishing V1 of their CS function. She goes deep on: • Whether your first hire should be someone technical or an industry specialist • Interview questions to ask that will evaluate drive, self-awareness and customer empathy (which are the most important traits of first hires) • Why your CS leader should report to the CEO instead of the CRO or CPO • The target number of CSMs per account for SMBs, mid-market and enterprise customers • Why customer health and renewal rate are the most important early metrics to track (and why NPS and CSAT can wait) Link in the replies for the full guide.

@mnisakhan thanks for your post about alcohol-free activities. I don’t imbibe much so I appreciate it. Two things to add to your list: Karaoke league at Legionnaire and the Oakland Board Gamers oaklandboardgamers.com

@will_k We just started watching it too. Super fun!

📣 @watershed is in 1st place and so close to joining the #Webbys Winners Circle. RT + VOTE: wbby.co/40299N

@BoardGameArena is there an outage? I cannot log on.

Excited to see @billycrudup onstage at @berkeleyrep in Harry Clarke #theater

@Gen_Con @RoseGauntlet Thank you for hosting the BIPOC lounge—it was great and I hope it comes back next year. (And how cool to be a part of this photo opp! 😊)

That's a wrap! The staff will be taking a much needed break for a week, and then we go right back to it! So please be patient with responses. Thank you for a wonderful Gen Con 2023. #GenCon #GenCon2023

@CharleCherry Thank you for making my day!

Finding Addison was my fave GenCon cosplay moment! Did you help him hold up his sign? #GenCon2023 #cosplay

@banzainator I found solace in the BIPOC lounge today.

I've never been to a more crowded indoor event in my life. This isn't my first Gen Con and I just came from Comic-Con 2 weeks ago. The main hall is too crazy 😩😩😩 #GenCon #GenCon2023

I always reach for purple first, black second.💜🦄

@BoardAndDice Will Nucleum be at your booth as a demo?

Are you getting ready for Gen Con? 🤩 We do! Visit our booth 2527 to learn and play Barcelona. We can’t wait to meet you again!

@direwolf @Gen_Con 3 Rings

It’s Day Two of our #GenCon #Giveaway Week! We’ve got 2 keys to give away for  Everdell Digital! 🍃 To enter, repost & tell us which upcoming physical or digital board game release are you most excited for?

@devirgames I’ve been looking forward to this ever since signing up for a play of it at GenCon!

Who's going to #GenCon2023?! Devir will be there at booth 2719!  We'll have a special treat available to bring in 3 Ring Circus! 🍿

@NoRollsBarred_ @RestorationGame @AdamTheBlampied @sullivanbeau @tillysteele @hollylikesgames Can we pre-order Chrome for pickup at GenCon?!

For this week's Board Game Club, the crew are trying not to get wrecked in a bid to be the last car standing! Let's Play THUNDER ROAD: VENDETTA 📽️ youtu.be/t0bt6V284PY 🎲 @RestorationGame 👥 @AdamTheBlampied @sullivanbeau @tillysteele @hollylikesgames

@direwolf If we pre-order, can we pick up at GenCon?

Thanks to all the Cowpokes that Pre-Ordered #wildtiledwest! The wagons are full and orders for the United States are on the way!

Game designers and publishers can also consider developing games with a smaller footprint in mind. I’m impressed with how much game ⁦@devirgames⁩ packs into their smaller boxes, like Red Cathedral and Bamboo. #boardgames #sustainability stonemaiergames.com/3-easy-ways-to…

@Forbiddengms I loved learning and playing Mosaic (Colossus) and now I want my own copy. Will any be avail at #gencon2023?

@rf_seattle @FlatoutGames @alderac @craftygames @KOSMOS_Verlag @FantasiaGames_ Yay! Can’t wait!

I'm so excited to GM at my first ever @bigbadcon #bigbadcon23 -- it looks like a diverse and well curated local con in #SFBayArea (yay!). bigbadcon.com