vht

Comm companies give back at NACR conference marketwatch.com/story/communic…

"Mobile" doesn't just describe a device, it's what we are. Join the discussion: lnkd.in/e-7KD6

New Study Addresses #CRM in the Smartphone Age (free reg req) customer.tmcnet.com/features/artic…

Can an IVR experience impact loyalty? Join the discussion on LinkedIn lnkd.in/d8ApqM

Integrating live #custserv in #mobile apps increases use, enhances brand rep uxmag.com/articles/probl…

(American Banker) Consumers share mobile banking pet peeves; 72% encounter problems bit.ly/VGcWGp

Benchmark study on #mobile #cem solutions: 70% of financial mobile app users run into problems achieving their goals virtualhold.com/financialresea…

Learn how to escape self-service dead ends: youtube.com/watch?v=lGsQub…

Help isn't easy to find in mobile apps; study shows that 1/3 of financial app users give up w/out reaching help on.mktw.net/WG4ICS

Roadblocks Prevent Financial Mobile App Users from Completing Tasks in Self-Service marketwire.com/press-release/…

(@BtoBOnline) Mobile study: Entertainment, social, news and financial apps rank high btobonline.com/article/201210…

Customer Service Week: Customers Crave Quick Transition to Live Service and Support: bit.ly/PzVS24 #CustomerServiceWeek @AP1to1

RT @JumpStartInc Register here for kickoff mtg of #Akron Software Developers Guild Mon, Oct 1, 6:30p @VirtualHold j.mp/VuDMmE

State of CT is changing the state gvt. One change is adding @VirtualHold to nix hold time, improve #custserv governor.ct.gov/malloy/lib/mal…

Ever thought about QR codes as a way to reach customer service? Join the discussion. linkd.in/RyE50Z

Glad we're making things better! @pannikinmorning Virtual hold is the best thing ever. Makes calling the DMV almost okay

TMCnet: Turn inbound into outbound: predict traffic better, take pressure off agents, remove agony of waiting on hold bit.ly/R45Eth

VHT & ScottishPower demo the new conversation at #GForceEMEA bit.ly/Q2gil3

We'll be demonstrating live agent service from mobile, web & interactive TV with @virtualhold Conversation Bridge. Booth G1 @ #GForceEMEA.