ViciDial

Check out the latest article from HostingAdvice.com about #VICIdial and the latest features that we've added to it! hostingadvice.com/blog/vicidial-…

Join us Tuesday, August 15th @ 11am EDT for a webinar about VICIdial's integration with the @khomptechnology Khomp Analytics AMD solution: conteudo.khomp.com/web-amd-vicidi…

Want to learn more about VICIdial? Take a look at our new Whitepaper! This white paper was designed to help you evaluate VICIdial as a viable option for your contact center infrastructure, vicidial.com/?page_id=656

VICIdial earns place on the Capterra Short List for 2023! #shortlist" target="_blank" rel="nofollow noopener">capterra.com/auto-dialer-so…

VICIdial earns place in the GetApp Category Leaders list for 2022! getapp.com/it-communicati…

VICIdial earns top ranks in 2021 reports from review websites GetApp, SoftwareAdvice and Capterra! vicidial.com/?page_id=625

Read why VICIdial’s free software, supported financially by a hosted service and paid support, is used by thousands of companies worldwide. hostingadvice.com/blog/vicidial-…

Added a new option to the User "Modify Leads" setting to allow managers to have Read-Only access to the Modify Lead page,

On February 24th, at noon (EDT/GMT-5), we are going to talk about all we can offer from our Khomp #AMD, called Analytics, and demonstrate how our Artificial Intelligence embedded can help on your outbound based business growth. conteudo.khomp.com/webinar-amd-ai

#VICIDIAL is once again ranked as a top-10 category leader for GetApp Contact Center solutions for 2020! getapp.com/customer-servi…

We've once again made Software Advice's list of Frontrunners for 2020 in our category! #top-products" target="_blank" rel="nofollow noopener">softwareadvice.com/call-center/#t…

The newly updated managers manual is out

Check out our newly updated agents manual

I voice a lot of post-call surveys (where you're asked to stay on the line and do a short survey); I voiced one last week where the question was: "Would you hire this agent if you worked in customer service?" Brilliant. Isn't that what it's all about? #IVR #CallCenter

For all those VICIdial users trying to go remote during the Covid-19 outbreak this should make things a little easier.

Added options at the campaign and in-group levels to allow you to play alert sounds(in the agents' web browser that they are logged into the agent screen with) when a call arrives in the agent's session. Must be enabled in system settings.

#VICIdial was just awarded a SoftwareAdvice award for being one of the most recommended contact center solutions for 2020! softwareadvice.com/call-center/vi…

@onegreenparker Good to hear

We are prepping a 100 seater to go remote! Easy Peasy!

Sangoma: RT Alan_Quayle: enterprisecon Great! We're still running TADHack #Orlando online before #EC20 #Virtual tadhack.com/2020/mini-orla… Big thanks to SimwoodeSMS IntelePeer Sangoma apidaze voipinnovations AsteriskDev for demonstrating your commitment … twitter.com/Sangoma/status…